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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
533 Reviews

533 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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July 14, 2023

I have always had excellent service with the mechanic and the service people. Always been happy with the service. More

by JIM0569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Gabriel Pulido
Jul 17, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 10, 2023

The best auto service ever! !! I love the service and the associates!! I'm recomend it More

by CHIVIS7528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Pulido
Jul 12, 2023 -

Diamond Chevrolet of San Bernardino responded

I cannot thank you enough for your wonderful review of Diamond Chevrolet of San Bernardino and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 09, 2023

I had greasy hand prints on the interior of my car when I went to pick it up. Some of the hand prints were in places that the mechanic had no reason to be. I still have a grease stain on my drivers visor tha More

by PARKER788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Jul 12, 2023 -

Diamond Chevrolet of San Bernardino responded

Parker, I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 09, 2023

2nd visit here and so far so good! Everyone has been really nice and professional More

by JMMora1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Gabriel Pulido
Jul 11, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for this amazing review! We really appreciate your business. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 08, 2023

Was told it would be an hour and a half to 2 hr wait and ended up waiting closer to 3 hours More

by ELISA.MONROY613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Brady
Jul 12, 2023 -

Diamond Chevrolet of San Bernardino responded

Elisa, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 08, 2023

100$ just for oil change. No more tire rotation if you got aftermarket rims. Ask for air on my tires and nope didn’t even get that More

by JAVYAVILA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke, Gabriel Pulido
Jul 11, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 07, 2023

Martin has been clear with what is needed to be done in order to fix the problem. More

by REIEST7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ramos
Jul 10, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 07, 2023

Were not able to rotate my tires, because I didn’t have my wheel lock. I would think each dealership should have a master key, so they can perform the necessary service for a customer. More

by CECBLACK704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ramos
Jul 11, 2023 -

Diamond Chevrolet of San Bernardino responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 06, 2023

I had an appointment and arrived early. I waited nearly 2 hours for an oil change. I was waiting in waiting room, and got up to go talk to my service advisor. I saw my vehicle parked! Idk h More

by LUV2BCAMPOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk names
Jul 10, 2023 -

Diamond Chevrolet of San Bernardino responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

July 03, 2023

Add personal for Saturday morning service advisor! Hour waiting 2 be checked in is nonsense! More

by A.MAGDALENO0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elderly lady
Jul 06, 2023 -

Diamond Chevrolet of San Bernardino responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

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