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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

4.1
272 Reviews

272 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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May 04, 2024

Service completed but truck not washed nor anyone meet me upon pickup. Alignment not perfect More

by MRXEROX5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy
May 04, 2024

I was told it would be a difficult smog-passing test repair and unfortunately after four weeks of eliminating potential issues the truck didn’t get repaired. I needed my truck back, so I thanked Nathan More

by Rosemamacat
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

Delays on top of delays, didn't do ceramic coating on the truck, & left overspray all over the brand new truck when doing the spray on bedliner More

by Jnavarro
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Kubo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Great atmosphere and great service courtesy people everything is ready on the time they say More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trish Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words, David. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Diamond Chevrolet of San Bernardino, we value our customers and we look forward to seeing you down the road. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 01, 2024

Nathan Cooke is amazing, I have been working with him for almost 20 years, give the man a raise More

by DIAMONDCHEVROLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 01, 2024

I've taken my truck for service since I purchased the truck there in 2017 (only this dealership has worked on my truck). On three occasions after basic service was completed, I've had major work to be do More

by SNAHUAT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Ramos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trish Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Diamond Chevrolet of San Bernardino responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 01, 2024

The oil change was ok but my wife’s after market tire diamond caps were lost and never recovered. I called the service advisor but never got a response and never got compensation. More

by pedro.payan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Diamond Chevrolet of San Bernardino responded

I value hearing about your experience at our dealership. I take customer care very seriously at Diamond Chevrolet of San Bernardino and I assure you that I am truly dedicated to rectifying this situation. I would greatly appreciate it if you would reach out to me at your earliest convenience so that we can discuss the situation in detail. I hope to hear from you soon. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 29, 2024

Always available, great service and prices. Friendly staff. Great mechanics. Thankyou very much for everything More

by 99NEVERMIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Diamond Chevrolet of San Bernardino responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 28, 2024

I have been coming to this dealership since it was Crest Chevrolet. I have always received excellent customer service!! 😀 More

by TONYADRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Diamond Chevrolet of San Bernardino responded

I am delighted to hear that you had a positive experience with us. I strive to provide the best customer service possible and I am glad that we could meet your expectations. Thank you for your kind words! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 28, 2024

The service department is always so efficient. Very knowledgeable. They take pride there work and the satisfaction of there customers More

by LINDAJHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trish Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Diamond Chevrolet of San Bernardino responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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