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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
348 Reviews
Call Service Center (760) 422-5865

348 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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August 29, 2024

The service provider was an awsome guy, who was thorough and informative and prompt, definitely going back More

by sawdoff35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember guys name
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Aug 30, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our service team at Diamond Buick GMC Palmdale. We appreciate your kind words about our attentive service provider. We look forward to welcoming you back soon! Sincerely, The Diamond Buick GMC Palmdale Team

August 28, 2024

The service department was very helpful and friendly. I was greeted when I arrived. Iris was very helpful and attentive. More

by juliesman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Aug 29, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your kind words! We're thrilled to hear that our service department provided you with helpful and friendly assistance. It's wonderful to know that Iris made your visit a positive experience. We appreciate your feedback and hope to see you again at Diamond Buick GMC Palmdale! Sincerely, The Diamond Buick GMC Palmdale Team

August 24, 2024

GREAT CUSTOMER SERVICE FROM PHILIP SALAS HE WENT OUT OF HIS WAY TO PERFORMED A GREAT CUSTOMER SERVICE AND JOB ON A FIRST RESPONDER VEHICLE. THANK YOU, PHILIP SALAS. More

by SELIN.DABOUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHILIP SALAS
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Aug 27, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We truly appreciate your kind words about Philip and his dedication to providing excellent customer service, especially on your first responder vehicle. At Diamond Buick GMC Palmdale, we strive to go above and beyond for our customers. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

August 23, 2024

Phillip Salas was very helpful and delivered was he promised. He was very customer service friendly. I will always deal with him even if I have to wait. More

by CHUXRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Salas
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Aug 26, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your fantastic review! We're thrilled to hear that Phillip provided you with helpful and friendly service at Diamond Buick GMC Palmdale. Your satisfaction is our priority, and we appreciate your loyalty. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

August 23, 2024

Made appointment through the Chevy app but dealer did not receive it. Second time that's happened. No problem though because they took me anyway and only took a little while longer to finish. Employees there More

by GEORGESAMC
Recommend Dealer
Yes
Employees Worked With
Francisco
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Aug 26, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us! We appreciate your understanding regarding the appointment issue and are glad to hear that our team at Diamond Buick GMC Palmdale was able to accommodate you nonetheless. We strive to provide excellent service, and it’s great to know our employees made your visit enjoyable. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

August 22, 2024

I took my SUV for service. they replaced the exhaust because it was leaking. it cost around $956. this morning I started my car and I have same problem. I left my car there al More

by ABENAPLAZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barret, Howie
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Aug 23, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback, Lisa. We understand your frustration regarding the ongoing issue with your SUV after the service at Diamond Buick GMC Palmdale. We appreciate your patience and assure you that we are committed to resolving this matter for you. Please feel free to reach out to us with any further concerns, and we look forward to ensuring your vehicle is properly taken care of on your upcoming appointment. Sincerely, The Diamond Buick GMC Palmdale Team

August 16, 2024

They took very good care of us and they took care of my wife’s Cadillac More

by JPUENTES59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us at Diamond Buick GMC Palmdale. We're glad to hear that you and your wife received excellent service for her Cadillac. We look forward to assisting you both again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

August 15, 2024

Oil change appointment took much longer than expected. Poor communication on why it was delayed. No paperwork to show what services were provided. More

by tomdrumlee
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey
Report | Print
Aug 16, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback. We understand how frustrating it can be when an appointment takes longer than expected and communication isn't up to par. We appreciate your comments regarding the paperwork as well. Please feel free to reach out to us directly at Diamond Buick GMC Palmdale, so we can address your concerns and ensure a better experience in the future. Your satisfaction is important to us. Sincerely, The Diamond Buick GMC Palmdale Team

August 14, 2024

They sell me a gmc Yukon that was involved an accident they fixed before they sell it to me but they never told us anything I still have to deal with them because since the day 1 they don’t want to take r More

by aracelijimenezvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cofield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Salem
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Aug 15, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us, and we appreciate your feedback. Please reach out to us directly so that we can address your concerns regarding the vehicle's condition and the owner's manual. We value your input and want to ensure we resolve these issues for you. Thank you for bringing this to our attention, and we hope to hear from you soon. Sincerely, The Diamond Buick GMC Palmdale Team

August 14, 2024

Very nice people and a great deal on service, comfortable waiting area and good coffee. More

by MICHAELSCHLIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Report | Print
Aug 15, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful feedback, Michael! We're thrilled to hear that you had a positive experience at Diamond Buick GMC Palmdale. It's great to know that you enjoyed our comfortable waiting area and coffee while receiving great service. We appreciate your support and look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

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