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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
348 Reviews
Call Service Center (760) 422-5865

348 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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July 30, 2024

The service department has always taken care of me at Diamond GMC. Emergencies, not having an appointment, my hectic schedule, doesn’t matter. They’ve gotten my vehicles into the shop and back to me fast More

by TOMGWALKER84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle Service Department
Report | Print
Jul 30, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for choosing Diamond Buick GMC Palmdale for your vehicle needs! We truly appreciate your kind words about our service department's efficiency and dedication to providing excellent service, especially during hectic times. We are thrilled to have earned your trust, and we look forward to assisting you with any future vehicle needs. Drive safely! Sincerely, The Diamond Buick GMC Palmdale Team

July 25, 2024

I love Diamond Buick GMC. It's close to home. I can get anything done there. and my service advisor was awesome! More

by VALRRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Jul 25, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for the fantastic 5-star review, Valrrico! We are delighted to hear about your positive experience at Diamond Buick GMC Palmdale. We're thrilled to have met your expectations with our convenient location and excellent service advisor. We look forward to welcoming you back for all your vehicle needs in the future. Drive safely! Sincerely, The Diamond Buick GMC Palmdale Team

July 24, 2024

Bad customer service, poor communication, bad service no parts no good control on customer service More

by ARIANAINIQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juana López
Report | Print
Jul 24, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your feedback. We aim to provide top-notch service to all our customers and take your comments seriously. Please contact us directly so we can address your concerns and improve your experience with us. Sincerely, The Diamond Buick GMC Palmdale Team

July 23, 2024

Really appreciated Phillip Salas. Great customer service! You need to work on integrating your Cadillac app appointment system with your in-store system so they correlate More

by t.guthrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Salas
Report | Print
Jul 24, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for the 5-star review! We're thrilled to hear about your positive experience with Phillip and the great customer service you received at Diamond Buick GMC Palmdale. Your feedback on integrating the Cadillac app appointment system is valuable, and we'll definitely look into aligning our systems better. We appreciate your business and hope to see you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

July 22, 2024

Thank you for servicing my Cadi. The oil change and tire rotation was done in an appropriate time. Everyone was kind and helpful. Thank you for your quality service. God bless you al More

by AUTMNBLUMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret, service manager
Report | Print
Jul 23, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your 5-star review! We're delighted to hear that you had an excellent experience with your oil change and tire rotation for your vehicle at Diamond Buick GMC Palmdale. Your kind words and acknowledgment of our quality service mean the world to us. We appreciate your business and look forward to assisting you again in the future. Drive safely! Sincerely, The Diamond Buick GMC Palmdale Team

July 20, 2024

Our service representative Philip Salas is so helpful and good at his job we appreciate him so much More

by AUNTIEELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip salas
Report | Print
Jul 22, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for the great review! We're thrilled to hear that Philip provided you with excellent service. We truly value your feedback and look forward to assisting you again in the future. Safe travels! Sincerely, The Diamond Buick GMC Palmdale Team

June 22, 2024

Staff is great! Francisco is very accommodating and makes you feel comfortable. Thank you for your service. More

by FRAYMOMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Jun 24, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for the kind words! We are delighted to hear that Francisco provided you with excellent service and made you feel comfortable during your visit. We truly appreciate your feedback and look forward to welcoming you back to Diamond Buick GMC Palmdale in the future. Your satisfaction is our priority! Sincerely, The Diamond Buick GMC Palmdale Team

June 18, 2024

Phillip was cordial and professional and the service was good but the waiting area could be nicer and it would be nice if customers were offered refreshment (water/coffee) as a minimum while they are waitin More

by ffons55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jun 20, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your feedback. We understand your concerns and appreciate your insights. Your suggestion regarding the waiting area and offering refreshments is noted, and we will take it into consideration to enhance the overall customer experience. Please feel free to reach out to us directly if you have any further suggestions or if there is anything else we can assist you with. We value your patronage at Diamond Buick GMC Palmdale. Sincerely, The Diamond Buick GMC Palmdale Team

June 17, 2024

Francisco was so helpful and professional. I appreciate the time he took with explanations and details More

by RAYNNAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco in service
Report | Print
Jun 19, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your kind words and for recognizing the excellent service you received from Francisco at Diamond Buick GMC Palmdale. We are thrilled to hear that he provided you with helpful and professional assistance, taking the time to explain all the details. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

June 16, 2024

They are always helpful no matter the sale person I talk to in the service department. More

by gutie820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Report | Print
Jun 18, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for choosing Diamond Buick GMC Palmdale for your automotive needs. We appreciate your positive feedback about the helpfulness of our team in the service department. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

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