Diamond GMC Cadillac Palmdale - Service Center

Poor customer service worker act like they dont want to work. They have no communication on how long your vehicles will be at there locate for a simple iol change 5 1/2 hours with no true explanation. Horr work. They have no communication on how long your vehicles will be at there locate for a simple iol change 5 1/2 hours with no true explanation. Horrible customer services zero stars... More

I have always had a good experience with Diamond until this last week. The service Advisor was very rude, and condescending.about my service. Robben has been always been my advisor and I sure missed her t this last week. The service Advisor was very rude, and condescending.about my service. Robben has been always been my advisor and I sure missed her this pass week end.She is very good with her customers. More

Phil the service advisor is one of the best in the business when it comes to customer care and service! I always go to Diamond GMC first for my truck and car needs. business when it comes to customer care and service! I always go to Diamond GMC first for my truck and car needs. More

Just bad customer service, it a shame I had to buy from somewhere else and not buy here locally. I’ll never recommend this dealership to anyone. somewhere else and not buy here locally. I’ll never recommend this dealership to anyone. More

Always courteous & helpful. No scheduling problems. They listen to your concerns. Always on top of recalls. No scheduling problems. They listen to your concerns. Always on top of recalls. More

This location has always provided great service since I purchased my vehicle from them. Recommend purchased my vehicle from them. Recommend More

Waited almost 3wks for repairs. Items that were discussed for repair were not listed on invoice and didn't get fixed, so now I have to schedule another appt. I got a GM mirror on my Items that were discussed for repair were not listed on invoice and didn't get fixed, so now I have to schedule another appt. I got a GM mirror on my Cadillac that doesn't come close to matching. The sensor that they supposedly repaired came on a mile from the dealership. I had to initiate all communication during the repair process. The service I got was that of a aftermarket repair shop, Not what you'd expect from a Diamond Cadillac dealership. Very disappointing. More

Been coming here for years to buy and to service. Sometimes are better than others, but lately has been very good. I appreciate my leather seats being covered in plastic, and paper being put on the f Sometimes are better than others, but lately has been very good. I appreciate my leather seats being covered in plastic, and paper being put on the floor. I appreciate the walk-around prior and the photos. I appreciate the typed white receipt printed page vs a pink NCR that I can't read. Since Johnny left I was concerned that I would not be treated as special, but Robin has been exceptionally picking up and tending to my needs. I feel valued here and have a fair amount of confidence in the work, or at least my options if something isn't right. Call me spoiled, but when you buy a Cadillac you expect a certain level of service. They took away free maintenance, and loaner car an d now car wash as well. Not sure what goes next, but it seems they are doing their best. I feel bad that Robin had to go get my car herself, as the porters did not bring it up. Thank you. More