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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
347 Reviews
Call Service Center (760) 422-5865

347 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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October 01, 2024

Great service advisor- very professional and knowledgeable. Will be back for future repairs and service on my Denali. More

by lovepurple67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Oct 03, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your kind words! We’re thrilled to hear about your positive experience with our service advisor at Diamond Buick GMC Palmdale. We look forward to assisting you again with your Denali for future repairs and service. Don’t hesitate to reach out whenever you need us! Sincerely, The Diamond Buick GMC Palmdale Team

September 28, 2024

Problem wasn’t solve, car broke down 100 miles afterwards I’m not feeling safe driving a GMC More

by OFELIA.GANDARILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 30, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand that having your vehicle break down shortly after service is concerning, and your safety is our top priority at Diamond Buick GMC Palmdale. We appreciate your feedback and encourage you to contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we want to ensure that you feel safe in your vehicle. Sincerely, The Diamond Buick GMC Palmdale Team

September 27, 2024

Dropped off 2016 Chevy Suburban for engine light (cold start/rough idle). After more than a week they were unable to figure out or fix issue. Claimed a misfire of some sort. Rude service advisers, never c More

by ESPI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Limon
Report | Print
Sep 30, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand how frustrating it must have been to deal with the engine issues on your 2016 Chevy Suburban and the lack of communication during the repair process. Your feedback is valuable, and we appreciate you bringing this to our attention. We strive to provide great service, and it seems we fell short in your case. If you would like to discuss this further, please feel free to reach out to Diamond Buick GMC Palmdale directly. We hope to improve and provide a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team

September 26, 2024

Service was done. It took a long time, and I have not received my GMC rewards regarding my service as of today. More

by MONTY19552002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know any of these people
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Sep 27, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback! We appreciate you choosing Diamond Buick GMC Palmdale for your service. We understand that your service took longer than expected and that you haven't received your GMC rewards yet. Your experience is important to us, and we encourage you to reach out to us directly so we can assist you further. Thank you again for sharing your thoughts! Sincerely, The Diamond Buick GMC Palmdale Team

September 26, 2024

Iris and her crew were amazing and helpful. They went above and beyond with getting my service done on my new truck. Highly recommend. More

by Victor Mendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martinez
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Sep 27, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your kind words! We're thrilled to hear that Iris and her team provided you with exceptional service for your new truck at Diamond Buick GMC Palmdale. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 25, 2024

Francisco is great. Very attentive to our needs. He has good customer service. He explained everything thoroughly. More

by HGUTIERREZ661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco in service department.
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Sep 26, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us at Diamond Buick GMC Palmdale. Our team takes pride in providing attentive service and thorough explanations. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 25, 2024

Very friendly place to be been coming here for nine years it’s always the same. They’re all friendly people. More

by LADYBARBER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Report | Print
Sep 26, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your kind words! We truly appreciate your loyalty over the past nine years and are thrilled to hear that you've consistently had a positive experience with us at Diamond Buick GMC Palmdale. Our team is dedicated to providing friendly service, and it’s wonderful to know that it shows. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 25, 2024

I am completely satisfied with the work done and car is back on the road More

by IRLENE.WESLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Sep 26, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your positive feedback! We're thrilled to hear that you're completely satisfied with the work done and that your car is back on the road. At Diamond Buick GMC Palmdale, we strive to provide excellent service, and it's wonderful to know we've met your expectations. We look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 22, 2024

Very happy with customer service, friendly and professional, work was done in a timely manner. More

by ESTEFANIASCHIMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Report | Print
Sep 24, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you were happy with the customer service at Diamond Buick GMC Palmdale. Our team strives to provide friendly and professional service, and it’s great to know that your work was completed promptly. We appreciate your feedback and look forward to serving you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 22, 2024

I love this dealership, I’ve had my GMC Acadia since 2017 and it’s still working like new. Their service team is amazing, especially Phillip! 10/10 recommend to anyone wanting a dealership they can trust More

by ASHLEY_PORCIUNCULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Salas
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Sep 24, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your wonderful review! We're thrilled to hear that you love your GMC Acadia and that it's serving you well since 2017. It's great to know that our service team, especially Phillip, has made a positive impression on you. We truly appreciate your recommendation and look forward to assisting you at Diamond Buick GMC Palmdale again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

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