Dick Genthe Chevrolet

Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Genthe Chevrolet:
Paid a visit to the dealer to have some warranty work performed and to also have my tires rotated. The service center called and said that they looked through my car and could not find the key to remove the wheel locks. I told them it was in the glove compartment, and it was stated that they looked through the car and couldn't find it (I mentioned about the glove comnpartment twice). They told me if I wanted the tire roattion that they would have to cut the locks off. Luckily, I skipped the tire rotation, because when I picked up the car, my husband found the key in the glove compartment. I took the day off of work so I could have my car repaired and it is an inconvenience thatr I wuill have to go somewhere else to get the tires rotated.

Also,the same day as my car service, my husband left several messges for Mr. Tomlin at Dick Genthe about obtaining an extended warranty, and no one bothered to call back My husband spoke to one of the service technicians about the issue, and the service manager was supposed to call back, but never did.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Genthe Chevrolet:
I dealt with Cindy Mctaggart in the internet department at Dick Genthe Chevrolet and it was the most positive experience i've ever had. It was fast friendly and she even delivered my new car to my house! Dick genthe blew away every other dealers deal and I only had to make one call. keep up the great work Cindy.

John W.
Woodhaven, Michigan

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Genthe Chevrolet:
Reqeust contact with any others that experience issues with extended warranty practices by this dealership.
Dishonest practices regarding extended warranty.
Repairs performed were very poor quality workmanship.
Door that was "repaired" is completely inoperative. Learned to accept vehicle as "3 door model".
Taken in several times for same repairs as not done correctly first time for blower motor noise. Learned to live with it.
This dealer does not stand behind promises made by sales staff nor perform repairs in proper manner.

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