Dick Huvaere's Richmond Chrysler Dodge Jeep Ram - Service Center

I have used the body shop 3 times on 2 different cars. The work done each time was quality work and they treated my cars like they were there own. Even if I had another car that was not a Dodge I would b The work done each time was quality work and they treated my cars like they were there own. Even if I had another car that was not a Dodge I would bring here for the work to be done. I had no problems with the insurance company taking it here for the work to be done. If I had any questions Gary was prompt at getting a answer. No one ever wants to have anything to do with a body shop but if I need to again I will be back. Thanks again. Petty 43! More

Brought my 2008 Dodge Caravan in for A/C service a week ago and was told that it needed a hose replaced and than to be recharged. The dealer charged me over $250 for repair. Not even a week later the A/C w ago and was told that it needed a hose replaced and than to be recharged. The dealer charged me over $250 for repair. Not even a week later the A/C went out again so I brought car back to dealer and now they tell me it is going to cost me over another $850 to repair again because they found another leak in the rear of the system. They say they did not find the leak the first time I had it in for service because it was such a slow leak. I cannot afford to pay another $850 for repairs and if I would have known that this repair was going to cost me over $1000 total to have the problem resolved I would not have spent the first $250 on it. I was told that the first time they did the repair that they put the new front hose on and charged the system and than checked for leaks throughout the whole system. The problem I have with that is how did they replace a hose, charge system , and than check the whole system for leaks in under 2 hours and now this time I bring the car in and they say they charged system and checked the whole system for leaks but this time it took them around 5 hours to find it. That right there tells me they did not check the whole system the first time around but what they did do is they found a leak in a hose at the front of the system and than replaced it and called it good. The bottom line is I threw $250 out the window to have you guys put a hose on that did not even fix the problem. Put yourself in my shoes and see if that seems a little crooked.I have bought numerous cars from your dealer and also have family members that I refered to your dealer for business and than this is how a repeating customer gets treated. I for one will never buy another car from your dealer and will be sure to pass the word on to the rest of my family. More

Stay away from the service department!! Purchased two Stay away from the service department!! Purchased two vehicles from this dealer and had a problem with the service department on the second vehicle. Stay away from the service department!! Purchased two vehicles from this dealer and had a problem with the service department on the second vehicle. Charged me $37 to change a rear tail light bulb on a town and country with 12k miles after the sales person said it would be covered. Could not duplicate problems that were under warranty and they were rude and abrasive. I would never purchase another vehicle or recommend them to anyone More