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Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

67567 South Main Street, Richmond, Michigan 48062
Sales: (586) 727-7577

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Good
40% Recommend

Overall Rating 3.5

30 Lifetime Reviews

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Dick Huvaere's Richmond Chrysler Dodge Jeep Ram
30 Lifetime Reviews
Dick Huvaere's Richmond Chrysler Dodge Jeep Ram Info
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30 Dealership Reviews
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Reason For Visit
Service

"air bag light on. engine light on"

Made an appointment to take my car in on Wednesday, Thursday evening I was told they needed to order a part. Friday evening I was told the part had not arrived, Monday late when I could get my car back. This is a big dealership, why do they not have loaners if your car is there for the weekend? Will not be taking my car there anymore.

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kyle palermino


Reason For Visit
Service

"Disappointed"

First of all it took 3weeks for them to get my car scheduled after the claim was approved. Then what was supposed to be a 3-5 day fix turned into 2weeks. When I had an issue with the service dept. and insurance co. I tried to explain to the service person and she kept talking over me. Would not listen to what I had to say.

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Theresa at the collision shop


Reason For Visit
Service

"Follow Up from Last/Final Repair - STILL NOT FIXED!"

Dick Huvaere's had my car for 12 days initially. I had written the review at that time after I got my Journey back and an hour later discovered it was leaking transmission fluid all over my driveway! Took it back immediately. They had it another 8 days.....20 days total. Fixed? NOPE!!! After confirming with the Service Manager that it was taken for a test drive and ran fine, I got no more than 2 miles from the dealership and started having the SAME issue as what I took it in for 20 days earlier!!! So annoying and frustrating!!! I will NEVER take another car to this dealership for repair or buy another one from them either!!! Just bought a new car from Ray Lathem in Grosse Pointe and had a WONDERFUL experience! They gave me the USAA discount that Dick Huvaere's said I couldn't get and even beat the best deal Huvaere could give me! They also gave me $1,500 more for my trade-in! RAY LATHEM is the ONLY "TrueCar" dealership in the area and can't be beat! Don't waste your time at Huvaere, call 313-886-1700 and save money and frustration.

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Employees dealt with

Ken


Reason For Visit
Service

"Repair of 2013 Chrysler Town & Country"

My last experience with getting this vehicle repaired lasted from 06/02/2014 until I picked the vehicle up on 08/01/2014. Yes, 61 days. Chrysler (FCA) was slow in sending help from Auburn Hills to assist in solving this most elusive electrical problem. This vehicle was brought in for service on 5 separate occasions for the same problem for a total of 86 days in the service garage. This does not include the 5 days the vehicle was in my garage getting the battery charged so I could start the car and drive it to the dealership. FCA was slow to respond to provide help to the dealership and is dragging their feet in responding to my MI Lemon Law lawsuit.

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Kyle P.


Reason For Visit
Service

"12 days to fix my car - had to take it back an hour later!!!"

I have gone to this location for years. However, quality of service has gone downhill in the last 6 months for sure! I called a couple months ago for service on an issue I was having with my car. I was told by one of the service guys that whether I brought my car in two days or 30 days, they would not even get a chance to look at it for several days (my car would sit on the lot). Therefore, I went elsewhere for that issue since Huvaere's was simply too busy for my business. A couple months later, I HAD to take it to a dealership regarding a warranty issue. This transmission issue turned into them having my car for 12 days! Since this was a "Powertrain" warranty issue and the car has over 36,000 miles on it, there was no loaner car allowed. Mike did call me a couple times to update me on parts they were waiting on or parts they received. However, we had to initiate the final call to find out my car was actually done and waiting for pick up! 1st time we called, we were put on hold for 20 minutes! No exaggeration!!! 2nd time we called, the phone just rang and rang and rang. Ironically about a minute after hanging up, they called us back (hmmm...perhaps caller ID?) to let us know the car was ready. We got the car home, re-installed my son's car sear and DVD system and then my husband noticed that the car was leaking transmission fluid all over the driveway!!! Seriously!? Needless to say, we had to take the car back. Not happy!

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Employees dealt with

Mike


Reason For Visit
Service

"BEWARE OF OIL CHANGE"

I recently went to this place for an oil change. I paid for the services and was told my car was good to go. I drove about a mile and stopped for gas where I discovered oil pouring out of my vehicle. I immediately went back to Huvaere’s where they were waiting for me. The stated they would clean my vehicle up and fix the problem, which was supposedly a bad filter or employee error. I then drove home, parked my Jeep in my driveway where oil was still dripping everywhere. I called them back and made an appointment to go back AGAIN and get the vehicle cleaned properly on a hoist. After my husband saw the solid trail of oil all over the parking lot from my vehicle when I got the oil changed, we got concerned we could have engine damage due to this incident and spoke with the General Manager reference this issue. We, eventually, came to a resolution for all parties concerned, however, this simply should NOT happen!!!! So beware…if you go to this place to get your oil changed, start your car and look underneath the engine before leaving the parking lot because they obviously don’t check the vehicle after they perform maintenance on them to ensure everything was done correctly.

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Employees dealt with

Mike, Ryan, Dave, Kim, Ken


Reason For Visit
Service

"Service repair of rattles and a recall."

I took my Durango in due to a recall and loud rattles. They gave me aday to bring it in. They provided me with a loner and contacted me late afternoon to say my Durango would be ready by 6:00. I am very satisfied with their professionalism and the service departments work.

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Employees dealt with

Kyle and Mike


Reason For Visit
Sales (New)

"My new Dodge Ram"

This purchase was my first new vehicle since I bought a Dodge Ramcharger in 1984 so I was quite excited about it. The Salesman Brian Kingman was very polite and informative, the only issue I had was that everything was brought over to me already figured out and time was not taken to give me a itemized idea of what and how much I was paying for. I was given all the paperwork after the purchase which I'm sure has what I was looking for but not beforehand. Other then that all was good, I'm happy and would have no problem going back to this dealer and sitting down with Brian to purchase another new vehicle.

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Employees dealt with

Brian Kingman


Reason For Visit
Service

"Oil Change, New Key Made"

Very good, please more discount coupons!!! Service provider friendly and courteous. Met all needs that were required in a timely manner. Would recommend to others.

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tools to change oil?


Reason For Visit
Sales (Used)

"DON'T BUY USED VEHICLES HERE....RIP OFF!!!! "

I went in to this dealership and looked at 2011 Jeep Liberty Limted with price tag of 20995.00 (kbb value of 20k) I test drove it and it was nice until you hit the brake pedal and it squeeks like a duck. They told me to make them an offer, so I did for 19,500. Sales guy went back to his boss and did what they did for about 15min came out and asked how I was going to pay for this? I told them I wanted to give them 3500 down and bring my money back the following day to close. They basically laughed at my offer and told me they can put me into a Ford Flex??? i didn't drive 50 miles to look at a Ford Flex....They tried telling me my payment would only be 50.00 more a month if I payed what they wanted for this vehicle. I told them, they don't need to tell me my payment, i already have that taken care off. So I call back the following day and tell them that I have one last offer of 20,000.00. And they said thanks for the offer but no thanks, WE CAN'T TAKE LESS THAN 21,566.44 for this vehicle EVEN though it is listed at 20,995.00. This place will NOT work with you on price and they are extremely irrogant. I WOULDN'T recommend this place to my enemy.

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Mark
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