Dick Scott Motor Mall

Dick Scott Motor Mall
3030 Fowlerville Rd
Fowlerville, Michigan 48836

Sales: (517) 223-3721
Service: (517) 223-3721
Parts: (517) 223-3721

Manufacturers: Chrysler, Dodge, Jeep

Most Reviewed Employees
Joe Murphy Joe Murphy
Sales Representative
Scot Butash Scot Butash
Service and Parts Manager
Jesse Shelton Jesse Shelton
Service Advisor
Don Harley Don Harley
Used Car Manager
Tom Harwood Tom Harwood
Sales Representative
Larry Simpson Larry Simpson
Service Advisor
Cassandra Durand Cassandra Durand
Business Manager
Nelson Cypher Nelson Cypher
Sales Representative
Shannon Holcomb Shannon Holcomb
Internet Manager
Jud Scott Jud Scott
Vice President
Need a New Car?

Dealership Amenities
Free Dick Scott Rewards Program
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
Free Drinks
Instant Financing
Drive-In Service
Free New Owner Seminars
Free Delivery of your new vehicle to home or work

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
64 Reviews
Dick Scott Motor Mall

Overall Score: 5 Star Rating4.8



About Dick Scott Motor Mall
Certified: Dick Scott Motor Mall
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Dick Scott Motor Mall has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Dick Scott Motor Mall
Dick Scott Motormall is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville (on site at Dick Scott Motormall), that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick more
Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce. less


svokes
5/19/2012 3:10:47 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cassandra Durand, Shannon Holcomb, Joe Murphy

My Review of Dick Scott Motor Mall:
I called Dick Scott Motor Mall because it's close to my home and I had seen advertisements on TV for leases available; the Dodge Journey and the Jeep Grand Cherokee. I also went there because the salesperson I had dealt with at Todd Wenzel Chevrolet who I had done business with for the past two leases I had, just seemed to be unresponsive. (After three phone calls, I finally reached him and he was to return my call the next day with information about the vehicle I was interested in - I'm still waiting!) I spoke with Shannon a couple of times and she was very pleasant. I went to the dealership on a Friday and was introduced to Joe Murphy. He could not have been more helpful and informative. He took me on a test drive in the Grand Cherokee which I loved. He did also show me the Dodge Journey, but my mind was already made up for the Jeep. He showed me all the features the vehicle had which I wasn't familiar with and really took his time. Answered any and all questions I had. I picked up the vehicle the next day and absolutely love it. Thank you Joe for all the time you took with me. This was a good decision and they will have my business in the future! What an excellent dealership!!!
Shirley Vokes

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JRenwick
5/14/2012 2:16:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Harwood

My Review of Dick Scott Motor Mall:
Tom Harwood was great to work with. Tom listened to what I wanted on the vehicle and found a Dodge Grand Caravan SXT with exactly those features. The price was where it needed to be so the monthly payment is less then what was budgeted. Tom is the best new vehicle purchase experience I have ever had!! I would recommend Tom to family and friends.

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Thiggins1987
4/30/2012 9:42:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scot Butash

My Review of Dick Scott Motor Mall:
My 2007 Nitro needed a new gas tank and my husband and I planned to drop off the Nitro on a Friday evening for a Saturday repair. My husband on that same Friday was reared ended and his car required body work. My husband and I were tired and frazzled on a Friday night. Scot was so kind that he stayed 20 minutes after closing to check in both our cars and give us a loaner car. It was an immense help to us as we did not know what we were going to drive or do for transportation. He could of told us he was closed, but he went that extra mile. We will continue to have Dick Scott service our cars. The service department has always been honest and fair with us, and their shuttle service is nice too! Thank you again Scot, and all the service and collision department guys. Chysler is lucky to have such nice and honest people working for them.
Tammy Higgins

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JodieUnk
4/27/2012 9:10:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Don Harley

My Review of Dick Scott Motor Mall:
I had been shopping for a new car for about 2.5 years. It was frusterating (to say the least). As soon as I was put in contact with Don Harley from Dick Scott Motor Mall, my luck changed immediately! He found the vehicle, with ALL of my specifications within 24 hours of initially contacting him. The price was tuly the icing on the cake, it was THE best deal that I could not pass up. I am also in sales; new home sales, my customers are constantly asking for referrals for a number of different services. I will continue to refer this dealership and Don's name to anyone who will listen. I couldn't be happier with my brand new car and will continue to be a loyal customer of Don Harley's and Dick Scott Motor Mall. I am due with my first child in August and I am completely satisfied knowing that we will be safe and stylish in my brand new car! THANK YOU!

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Jll
4/24/2012 5:22:48 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom

My Review of Dick Scott Motor Mall:
This is for informational purposes only - no resolution requested or required

On the afternoon of April 24, 2012 I negotiated a sale with Tom at Dick Scot Motor Mall for a used 2007 Jeep Commander. Once the sales price and trade in value were negotiated a final price of $16,100 was agreed to by both parties, in writing. While the handwritten "worksheet" was in no way implied to be legally binding, it was still a verbal agreement between a buyer and seller.

While signing all the paperwork, once we reviewed the financing agreement, I noted that the price for my trade in was $500 less than what was agreed to, raising the final price to $16,600. I pointed this out to the employee that was performing the closing, who in turn called in the salesman Tom. Tom pulled out the worksheet which clearly stated $16,100 as the bottom line price, but claimed someone else (manager?) said he couldn't do the agreed to price. AT NO TIME prior to reviewing the financing agreement was this communicated to me. Had I not been dilagent in reviewing the document, I would have never known of the $500 increase. Tom said he had another buyer lined up and refused to honor the $16,100 price. I immediately ceased the transaction and left.

My concern is this is a very suspect action that could very easily not be caught by an average buyer considering the relatively small dollar amount and the vast volume of papers that are signed at a vehicle closing and the amount of numbers and fees that could (and do) confuse many buyers. This practice is borderline fraud at worst and shady business practice at best.

To anyone considering doing business with Dick Scott Motor Mall, caveat emptor, carefully and closely review your closing documents to ensure that the deal you sign is the deal you negotiated.

The sad part is, that I most likely would have agreed to the higher price had Tom been upfront, honest, and forthright with everything. Now they have lost a repeat customer for life

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Response from: Dick Scott Motor Mall
Added: 4/27/2012 9:39:28 AM
Dear Jll:

I am sorry you were unsatisfied with your experience at our dealership. I’m not sure how the misunderstanding occurred as a review of your file shows you received a Trade-in Vehicle Evaluation Sheet which clearly shows the amount we were willing to allow for your vehicle. Although you also received a page of handwritten notes with calculations and a notation indicating “if xtra 500,” the final cost of the vehicle is clearly displayed and circled several times.

As Pre-owned Sales Manager at Dick Scott Motor Mall, I was personally involved with your deal negotiation and trade appraisal. Although I am aware that you were not 100% happy with your trade offer, you were advised that the amount on the evaluation form was the best we could do. Neither Tom nor I was aware of any misunderstanding about the agreed upon purchase price until you arrived to sign the paperwork.

Dick Scott Motor Mall has been doing business in the Folwerville area for over 20 years. We pride ourselves on the reputation we’ve built for providing quality vehicles at fair prices. As part of our process, our business manger goes over every piece of paperwork pertaining to each deal with every customer. This includes the purchase agreement, which clearly states the agreed upon price as well as any discounts/trades and the final purchase price.

Once again, I’m very sorry for any misunderstandings that may have occurred. If you have any further questions or would like to discuss this with me personally, please call me at 517-223-3721.

Sincerely,

Don Harley
Pre-owned Sales Manager
Dick Scott Motor Mall

KTdad 243
4/21/2012 2:58:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Murphy

My Review of Dick Scott Motor Mall:
We had stopped at one other dealership before stopping here, and they never even came out to see if they could help us. We stopped here and were left alone for a little while before being asked if we could be helped by one of the sales persons. They were already with customers so he set us up with Joe. Joe helped us pick which car we wanted, allowed us to test drive multiple cars and then worked with us on building the deal. He gave us a good value for our trade in and even offered to help us remove the smoke smell from our other car. Everyone there was very friendly and helpful!!! This is the first time I have purchased from this dealership but it will not be the last.

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Chewiebrd
4/21/2012 8:33:17 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Zuniga

My Review of Dick Scott Motor Mall:
This was our first trip out to Dick Scott motor mall, driving from Commerce Twp, and were very pleased with the outcome. Eric helped us secure a loan within our budget with no problems and made our experience very much less stressful than dealing with other dealers in the past. He was awesome. After test driving 3 or 4 vehicles, we settled on a Jeep commander and have been pleased so far with our choice. We would highly recommend Eric and Dick Scott motor mall to anyone looking for a new or used car. It's worth the drive, trust me..

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RichandHollyMichels
4/11/2012 6:16:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Harwood

My Review of Dick Scott Motor Mall:
My husband and I stopped into Dick Scott just to look on Tuesday, on Wednesday I drove away with my new Jeep Liberty! Tom Harwood greeted us and took great care of us from start to finish. This Jeep is the first car we've bought in 14 years and our first new car ever! It was a really exciting event for us, made even better by the great service and wonderful personality of Tom. We couldn't be happier!

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Francine60
4/10/2012 12:54:33 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Neil Weaver

My Review of Dick Scott Motor Mall:
Our 1st disappointment came when we were to drive our car home and were informed by the salesman (Neil Weaver) that there was only one key & key fob. We were not told this before signing the papers, convenient for him. The car had been at this dealership at least a month--plenty of time to get a replacement. Really, that is like buying a car with 3 tires instead of 4!! We let it pass for several reasons--being late in the day was one, but primarily because we were getting 12 months of free Serius XM radio. My husband called to activate the radio the next day (Thursday) and was told there was only a 3 month introduction period. I called Mr. Weaver and he said it probably took longer to get through the system than just overnight. I called Serius Friday--no one knew anything about 12 months free--only the 3 months. Called Mr. Weaver again--he said it takes "48 to 72 hours" to be activated. Now, on both of these occasions I mentioned the descrepancy between the 12 and 3 months. Sooo, I waited until the next Wednesday to call Serius again--still no 12 months. I called Mr. Weaver again, telling him Serius had no info about the 12 months and gave him a phone number he needed to call to get it activated. He promised to do so and called me back, proudly telling me the " 3 months" introduction period was in order. When I reminded him we had been promised 12 months, he denied that, saying I must have "misunderstood". Well, I might not be the actual queen of the penny-pinchers, but I do not misunderstand something like that. Plus, my husband heard the same thing--several times. Had we known of these things we would have negotiated a better price or kept shopping at other dealers. The worst thing?? We have a dealership with a shoddy reputation 2 miles from our home we could have gone to and been prepared to deal with deception. I don't know if this sort of thing is standard practice for ;your sales team or if Mr. Weaver is an exception.

Yvonne Elsea

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Response from: Dick Scott Motor Mall
Added: 4/13/2012 1:39:52 PM
Dear Francine60,

I appreciate you taking the time to contact me about your less than satisfactory experience at our dealership. I'm sorry there was a misunderstanding regarding the number of keys available for your vehicle. With regard to the free trial of Sirius Radio, this is a new program we are offering on our pre-owned vehicles. I apologize if you feel your salesman did not clarify the program; however, the brochure he provided explains it in detail and indicates the trial is for a 3-month period.

At Dick Scott Motor Mall, we pride ourselves on providing excellent customer service throughout our dealership. A fact that was experienced by you firsthand when you came into our service department after taking delivery of your vehicle with a concern about your windshield wiper reservoir. In any event, I am very sorry for any misunderstandings. We value your business and hope you will one day give us another opportunity to earn back your trust.

Sincerely,

Don Harley
General Sales Manager
517-223-3721

Wiltsie
4/5/2012 6:18:09 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Don Harley

My Review of Dick Scott Motor Mall:
The customer service was Superior. He quoted us numbers over the phone for both the trade in and new vehicle and was true to his word. There was never any hassle or pressure.It was the best new car purchase experience I have ever had. Don made us feel at home and his staff did too. I hope he find a used truck that I'm looking for as I would purchase from Don again.

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