Dick's Hillsboro Honda - Service Center

Alex and James once again pulled through on their words. I brought my car in for an oil change and check on the brakes. They found out that the rotors needed to be replaced. Long story short, they covered i I brought my car in for an oil change and check on the brakes. They found out that the rotors needed to be replaced. Long story short, they covered it free of charge. All of it. Brakes ands rotors, free! I bought my second hand from Dick’s about three months ago so I thought it’ll be fair to ask for a discount and after speaking with Alex, he reassured me that a discount is very possible. Then the sales manager, James got involved because they all remembered me, which was really cool of them. James then spoke with the top dog, Wayne who then decided to make the whole thing free! What?! Who does that nowadays?! Dick’s does. Everyone from sales to service center and management, just top notch service. Service center was short handed but they didn’t make any promises they couldn’t keep. We set a date and everyone pulled through. I’m coming back for my next car. I keep my word also. Wink wink. More

First time customer and the service guys RO#6144161 did a wonderful job of helping out an old 35+ year Tech. Bought the guys pizza as a thanks. wonderful job of helping out an old 35+ year Tech. Bought the guys pizza as a thanks. More

I am rating a 1 for my service experience. I don't understand how a dealership can have a 10+ rating for sales and a horrible service department I wouldn't even give a full star. I purchased my car fr understand how a dealership can have a 10+ rating for sales and a horrible service department I wouldn't even give a full star. I purchased my car from Dick's Hillsboro Honda, but it was at a different dealership in a different state, so it had to be delivered. 2 weeks later, I found ants all over the rear passenger door. They claimed there was "food jammed into the trim" Being a brand new car...there has been NO open food in my car. The service report said "ants all inside door trim, around seals and underneath door trim panels" That is not ants getting food and taking it back to the colony...that is a nest...IN MY CAR. I was charged over $700 to fix the situation. I lost my new car smell...AND they forgot to give me my stuff that was in the car...I had to go back for my bag of sweaters and USB cords. I would recommend to absolutely buy a car here, but STAY AWAY form having your car serviced here. **Edited** Well that's cute...the service manager called and tried to make it right by offering me a $500 piece of tape for the front of my car to protect the paint...the same amount I was asking to be refunded.. I am still offended I am being blamed for the ants in my brand new car. More

Poor Service For the second time in a few months, brought the car to them for specific services and they tried to sell new services that were not requested. Very d For the second time in a few months, brought the car to them for specific services and they tried to sell new services that were not requested. Very dishonest business. Argue with customers. More

Good Service, bad service advisor I have had Alex numerous times for service on a couple of my cars. He forgets to inform you that there are issues with your car, can be rude and confr I have had Alex numerous times for service on a couple of my cars. He forgets to inform you that there are issues with your car, can be rude and confrontational when you ask questions about service and next mileage service. He seems bothered to help you. I have had better service from other advisors so I avoid booking with him at all costs. Hopefully, someone at Hillsboro Honda will finally do something about his poor work and unprofessional behavior. Someone should also coach the mechanics not to openly discuss how much they hate working there while getting coffee in the lounge. It didn't leave me feeling great about returning for service. More

Incompetent - Issue not resolved after multiple visits I bought a 2016 Odyssey EXL with RES about an year ago and now have about 6500 miles on it. While taking delivery of the vehicle after purchase, I not I bought a 2016 Odyssey EXL with RES about an year ago and now have about 6500 miles on it. While taking delivery of the vehicle after purchase, I noticed that the tail gate doesn't open with a smooth action. It opens halfway normally and then bounces/shudders till opens completely. The service team was not fixing this issue until their service manager Rich intervened and made them fix this. A couple of months back, I noticed that the tail gate makes a screeching noise while opening. This issue is fixed after 4 visits to the dealership. Once this issue is fixed, the shudder while opening the tail gate is back. The service adviser has no clue how to fix this issue. He agreed it works fine once a while in 10-15 attempts. It opens fine manually. So the delta (manual Vs Power) is the motor. Initially he planned to change the motor but later ended up changing the struts which did not help in fixing this issue. I am member of a Odyssey forum where I found few other owners with the issue and changing the motor fixed the issue. I sent an email to the service adviser regarding the same along with the link, but he is not ready to do so as he needs to hear it from Honda USA. I am not able to post the link here due to the policy of the website. I received a call on 12/27 stating to pick up my vehicle as they are not able to fix the issue and it happens on new vehicles as well. I went there on 12/28 just to find that the vehicle is not ready -The parts they removed were not but back. This issue and the way they handled it left me without peace.I wanted to scream and say, this worked fine before you changed the struts to fix the screeching. noise. Please search '2016 honda odyssey tail gate issue' in youtube for video Now they say, this is normal. Does this look normal to you?? Because of the sound it makes while opening, I am worried the tail gate might drop down some time. More

Awesome My oil change appointment was scheduled by Ashley Underwood and she went out of her way to pick up my car and drop it back ,saving a lot of valuable t My oil change appointment was scheduled by Ashley Underwood and she went out of her way to pick up my car and drop it back ,saving a lot of valuable time for me .(its not generally done at Hillsboro service centre) I really appreciate the service and she did it all with a really big smile. I wanted to give her some tips but she refused stating it as against her company policy. She even got a car wash done for me. Sometimes when you look around and see , the world has a lot of nice people .Ashley ,you are really one of them!!Thanks Ashley, once again More