Diehl Chrysler Dodge Jeep Ram of Butler - Service Center

My car was referred here by my insurance company, as I did not have much of a choice, the accident was not my fault and the other party was minimally covered so it went through my insurance. They "fixed" did not have much of a choice, the accident was not my fault and the other party was minimally covered so it went through my insurance. They "fixed" my front end and are now claiming "product error" is the result in paint peeling off the front bumper only 7 months after their work. This is the 3rd time I have been back for my 09 Honda Accord exl for different issues regarding the same repair, the first time it was not alligned properly and pulled to the right, this time the paint is peeling off. I would not recommend this comapany for body work. More

I took my Sprinter truck in for service two times, including inspection. I complained of a noise, and a part was ordered, which was replaced without problems. Shortly after, I had issues and need to including inspection. I complained of a noise, and a part was ordered, which was replaced without problems. Shortly after, I had issues and need to see another dealer in Virginia. They pointed out serious safety issues which needed to be addressed, which should have been taken care of while it was being inspected. When I complained to the service intake person, and service manager, more than once, they were supposed to return my calls, which never happened. I was told that there were new people working, and they would not take responsibility for the lack of concern, and of course I never received a return call. More

Our 2010 van had to be towed Saturday morning, as of Monday 1:00 the van has not even been looked out. Asked about a loaner and was told we can rent from Enterprise at a discounted price. Customer ser Monday 1:00 the van has not even been looked out. Asked about a loaner and was told we can rent from Enterprise at a discounted price. Customer service really is bad. We explained we were leaving on vacation Thursday morning and were told they are waiting on an available tech to look at the van with no ETA. More