George Waikem Ford - Service Center

Unorganized if Mel isn’t in the service department. The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After waiting for 20 min someone finally helped me More

Oil change appt made on Tuesday with request for pick up & delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I calle & delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I called the dealership Wednesday to confirm pick up/delivery & was told yes, it’s on the order. On Friday my vehicle was not picked up. I called the dealership, spoke to 3 people before Mel in service told me Sarah was no longer there & her replacement didn’t start until Monday. Someone finally did come to take my vehicle in for service, but the whole situation was very frustrating. I guess Melwas the only person at Diehl Ford who knew Sarah no longer worked there. More

Very professional and friendly, Great customer service care. I'm making Diehl Ford my go to dealership for all future services. care. I'm making Diehl Ford my go to dealership for all future services. More

Excellent service done in a short amount of time. Review of my future service needed. Coffee is bad. Review of my future service needed. Coffee is bad. More

They are always very professional and friendly. I've never had any issues with them at all. I've never had any issues with them at all. More

1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 More

i stopped in to get brakes with no appointment and i was in and out in a few hours and they gave me regular updates on the service in and out in a few hours and they gave me regular updates on the service More

quick and easy to schedule appointments . All personnel that I dealt with were very polite and professional. My vehicle was treated with care. All personnel that I dealt with were very polite and professional. My vehicle was treated with care. More

They couldn’t find 3 bad rattles under my car. Unbelievable. Brakes are dragging noisy. Said they were fine. But not true Unbelievable. Brakes are dragging noisy. Said they were fine. But not true More

I called in with follow up questions and never got a call back. They were busy and maybe they will still call but not in the first 24. back. They were busy and maybe they will still call but not in the first 24. More