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George Waikem Ford - Service Center

Massillon, OH

4.0
67 Reviews

67 Reviews of George Waikem Ford - Service Center

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April 16, 2024

All personnel were cordial, helpful, professional, knowledgeable and understanding of my concerns. Customer service was above and beyond!!! More

by JWPAETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Bryce
April 15, 2024

I didn't know it was going to cost me 175 bucks to tell me I need new tires! More

by grayman3933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
April 12, 2024

The dealership was able to get my car in for service the very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way hom More

by tjwnonsstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember names but all in the service department
April 07, 2024

Wasn't happy when the back seat sencer was turned off instead of fixed. Couldn't understand turning off safety feature. So I thought I would give you another chance. An oil change, 2 air filters and fi More

by gpa1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olivia Gehring
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2024

I was very disappointed that a simple oil change and the installation of a new set of tires took all day. This was very unsatisfactory service. More

by ram936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mel
March 29, 2024

We are a return customer over a 20 year span of time . It’s our first place to go when we need a new car !! More

by jenhen1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Bryce
March 28, 2024

I'm working with them and them me at the moment. Tell you more when it's over. More

by LouisBones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2024

The Service managers and mechanics at Diehl Ford are the best!!! They are all very knowledgeable…. More

by jhudson11804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Boone
March 27, 2024

Got me right in ordered my part and installed in days and resolved my warranty problem More

by gbabe04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

Joe was extremely helpful, polite, and professional. Had me back on the road with 2 new tires at a great price! More

by tpowell6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayers
2
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