Diehl Honda of Massillon - Service Center

I was very grateful for the help I received when I had a problem with my Honda HRV. It was a stressful situation for me, but Patrick walked me through the process and everything was taken care of. problem with my Honda HRV. It was a stressful situation for me, but Patrick walked me through the process and everything was taken care of. More

Visit was for routine maintenance, service was excellent from start to finish. Would highly recommend. from start to finish. Would highly recommend. More

Took care of me like I was family. Went above and beyond. Thanks again, for doing a great job. Went above and beyond. Thanks again, for doing a great job. More

Service is done in reasonable time. Paul always keeps me informed and lets me know of any upcoming service needed. Paul always keeps me informed and lets me know of any upcoming service needed. More

They have great customer service and great hospitality… I would recommend this place to anybody all the people there are great… would recommend this place to anybody all the people there are great… More

I originally let a bad review bc I thought they sold me a service I didn’t need. They made it right even though they absolutely didn’t have to! I love this my car and this dealership makes sure I’m able to k service I didn’t need. They made it right even though they absolutely didn’t have to! I love this my car and this dealership makes sure I’m able to keep her in tip top shape!! More

I have nothing but praise for Waikem Honda and service advisor Paul Windemuth. Our car was a month out of warranty when it developed air conditioner problems. Paul and Waikem went to bat for us and got advisor Paul Windemuth. Our car was a month out of warranty when it developed air conditioner problems. Paul and Waikem went to bat for us and got Honda to cover all necessary repair expense minus one hundred dollars, which I gladly paid. The air conditioner works great now thanks to Paul and all of the great service technicians at Waikem Honda. Thanks again Paul!! -------Charles Cox More

Run as far away from Waikem Honda Service Center Do Not Waste Your Time. We bought a 2017 Honda Civic in April, then in June, the wiper motor broke, but the Waikem Honda Service Center said the car w Do Not Waste Your Time. We bought a 2017 Honda Civic in April, then in June, the wiper motor broke, but the Waikem Honda Service Center said the car was in a wreck! REALLY! They didn't even look at the wiper motor. They wanted to charge us $100 just to look at the car and then they said if it was the wiper motor they were going to charge us $400. What about the Warranty People! We took it to another Honda Dealership and they looked at the car right away, NO CHARGE! And knew it was the wiper motor and it would be covered under the WARRANTY!!!! Wow!! Why couldn't Waikem do that? Were they trying to pull a fast one on us? Maybe they were trying to make some money? We will never be back and if I was you, I would do the same!!!! More

Service So last month I took my vehicle in to get a new battery and then they told me I needed all these different things done to the vehicle and I only did So last month I took my vehicle in to get a new battery and then they told me I needed all these different things done to the vehicle and I only did one thing which was it needed an all around brake job. But only did the fronts. Then today I had someone look at my rear breaks and they said that the rotors did not need to be changed nor did they need to be machined by an ASE Certified Tech. Talk about a place that just wants to empty your pockets royally all because you have to take it there in order to keep you Warranty Valid. More

Great experience scheduling a service appointment I called in to schedule an oil change for my Honda Pilot. Blake was very friendly and enthusiastic scheduling my appointment and making sure I had eve I called in to schedule an oil change for my Honda Pilot. Blake was very friendly and enthusiastic scheduling my appointment and making sure I had everything I need. He also updated all of my information for me because I just moved. When i came in everyone was friendly and helpful!! Thanks for the great customer service !!! More