Diehl Honda of Massillon - Service Center

Quick, Thorough, and Honest I arrived to my service appointment early and was greeted warmly. The gentleman who first looked over my vehicle asked for permission before even lay I arrived to my service appointment early and was greeted warmly. The gentleman who first looked over my vehicle asked for permission before even laying his paperwork on the windshield to mark on it. Using my windshield as a hard writing surface to mark up paperwork would in no way harm my vehicle and no other dealer has ever asked before doing something like that. It may seem like an insignificant detail, but it struck me as uniquely courteous. He then proceeded to call me "sir" repeatedly, which you don't seem to hear as much these days. He made sure to tell me what the total would be before starting on any work, and since I indicated that it was my first time visiting the dealership, he escorted me to the waiting area, then to the cashier, and then back to my car. Overall, I was very happy with the work, and very happy with the courteous and considerate service. I own two Honda's, and plan to schedule both for maintenance with this dealer now. More

2014 Honda Accord Maintenance It was time to bring in my 2014 Honda Accord (the wrench light came on). I have just over 24,000 miles on my vehicle. I made an appointment on line, w It was time to bring in my 2014 Honda Accord (the wrench light came on). I have just over 24,000 miles on my vehicle. I made an appointment on line, which is very convenient. My appointment was for 11 am. I needed an oil change, tire rotation and various filters replaced. I brought my laptop with me while I waiting. The wait was short, approximately 45 minutes, which was great. More

Great service Came in with in the antifreeze leaking, thought it might be a water pump. It was much more, water pump was failing damage to the radiator and needed Came in with in the antifreeze leaking, thought it might be a water pump. It was much more, water pump was failing damage to the radiator and needed a new timing belt. I explained to Rebeca that I needed my vehicle the next day to move my mother that it was the only vehicle I had with a hitch to pull the trail. She told me it was a lot of work to do what they would do their very best to get it done. I came back at 3:30 to see how it was going and she said the technician Jeff Z. was still working on it and was going to have it done by 4:00pm when they close. I came back at 4:00 and Jeff was still working hard on it, Jeff and Rebecca went over and above to make sure I had my vehicle back that day, 4:30pm and I had my vehicle and it was on my way. Thank you so much Rebecca Wirth & Jeff Z. More

Great Service I am very happy with the service on my 2012 Honda Accord. The problem was identified quickly; the part was ordered and I returned a few days later fo I am very happy with the service on my 2012 Honda Accord. The problem was identified quickly; the part was ordered and I returned a few days later for my car to be fixed. Alicia was very attentive to my situation and kept me informed during the entire process which went smoothly. More

Bob- Service Manager I purchased my 2012 Honda Accord here- great experience. I drive a little bit further to get my oil changed her. Always superior service. I recently h I purchased my 2012 Honda Accord here- great experience. I drive a little bit further to get my oil changed her. Always superior service. I recently had a small mishap in a service and Bob the Service Manager contacted me immediately and resolved it. I feel very confident about the service I'll always receive at Waikem Honda and will continue to take my car there for service and purchase there in the future. More

Honda service Great service honest and quick greeted right away by Becca what friendly staff I had such a great experience got right in for service and right back o Great service honest and quick greeted right away by Becca what friendly staff I had such a great experience got right in for service and right back out More

What A Relief!!!!!!!!!!!!!!!!!!!!!! From setting up an appointment to having Felicia pick me up to get my CRV. all experiences were excellent. I had complete confidence in C.J .who kne From setting up an appointment to having Felicia pick me up to get my CRV. all experiences were excellent. I had complete confidence in C.J .who knew his CRV's even my "old" one. Your customer rep. Felicia couldn't have more efficient and caring. I was pleased to get back in the driver's seat despite the amount of work that was needed , Felicia and C.J. made sure that I wasn't without wheels over the Fourth of July weekend. My thanks and appreciation to them both. Janice L. Hamilton More

Excellent Customer service I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taki I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taking care of all my questions and concerns. was having a problem with my "check charging system" alert, for some time, and the last time I was in nobody could figure it out. Rebecca got with the technician and got it handled. I would highly recommend Waikem Honda for any future services. I will definitely ask for Rebecca on all my future visits. Please add me to your email list, as you have been sending them to my wife at ssmchale60@aol.com, please delete that and add mine it is e.mchale@pbejobbers.com More

Worst Customer Service - Every time I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOW I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOWEVER... I have owned a Honda for the past 14 years and have never purchased one from Waikem's. I have attempted to work with them, only to be ignored when I entered the dealership, or treated rudely when I was approached. I actually used them as an example for my 4 children on how NOT to treat people. Needless to say, my family walked out every time. We have driven 30 minutes to an hour out of our way to avoid working with Waikem's. I have however, had decent service in the service department (Bob was always extremely nice and helpful). However, I have not seen Bob the last couple times I've been there and Things are definitely different. The lady that approached me today basically just walked over to me and stared at me because she was trying to finish the food she just put in her mouth, then she asked if I was there for the "B125 service" (as if I know what that is), she did explain it to me. I let her know that I was actually there for a different problem. She advised me that there was a $99.99 diagnostic fee. I left without rescheduling, called another Honda dealership, and have an appointment in 2 days with a $52.99 diagnostic fee that goes toward my service. I will not be back to Waikem's no matter how desperate I am. I have given them too many chances over the past 14 years and nothing ever changes. I have heard similar complaints from friends and family and needless to say, they go elsewhere too. More

Cool Beans Awesome experience with Becca at Waikem Honda. She made sure everything was taken care of properly and gave a consistent follow up of the work being d Awesome experience with Becca at Waikem Honda. She made sure everything was taken care of properly and gave a consistent follow up of the work being done on my vehicle. She made the visit feel like I just wasn't another customer and had me laughing at the most random things. Awesome customer service and deserves a raise. Thanks again. More