Diehl Kia of Hermitage - Service Center

Excellent customer service! From the moment I arrived to completion of service, this team kept me informed of the status of my vehicle's service. They took extra time to look From the moment I arrived to completion of service, this team kept me informed of the status of my vehicle's service. They took extra time to look at an additional concern I had with my vehicle when I arrived for my scheduled service. Thank you everyone at Diehl! More

The dealership is often hard to get ahold of. I required a maintenance check of my car since the check engine light was on. Got an oil change and requested a report of the breaks and tire conditi I required a maintenance check of my car since the check engine light was on. Got an oil change and requested a report of the breaks and tire conditions and received neither. When I finally got the part replaced to turn the check engine light off, I got in my car and my check engine light was still on. So I had to wait an additional hour at the facility to just have them tell me they had to reset a bad airbag code. Kia has fallen FAR from the grace it once held imo. More

People were nice, helpful , and responsive. Service was pretty speedy and I didn't wait long. Service was pretty speedy and I didn't wait long. More

Very clean and professional. Quick answer all my questions. Waiting area was clean as well Quick answer all my questions. Waiting area was clean as well More

The appointment was easily scheduled great service and a friendly staff made the experience a good one friendly staff made the experience a good one More

Mechanic made a mistake that ruined our engine. We were finally told that they would repair it and that the cost of a rental would be covered by Kia. It was not covered in full. The only car availa We were finally told that they would repair it and that the cost of a rental would be covered by Kia. It was not covered in full. The only car available to us by the rental company was not even equal to ours. It was smaller and one door would not open. We had to pay for being very inconvenienced. Also, when we did get our car back we just happened to look inside and noticed that the coolant was very low. Why would they not fill that while working on the car? More

If your car is under warranty, don't even bother bringing it here for an issue. The first time this happened, they just cleared the check engine code and gave me the car back and of course the check engine it here for an issue. The first time this happened, they just cleared the check engine code and gave me the car back and of course the check engine light came on the next day. Then they wouldn't return my calls for 3 weeks or answer my question as to why someone cleared the codes and didn't do anything. More

Always very professional personnel. They explained everything they did and also what needed repaired. Brought my car in for a recall. Very satisfied with their work They explained everything they did and also what needed repaired. Brought my car in for a recall. Very satisfied with their work More

Everything was fine but they messed up my discount so it will be applied to my next oil change will be applied to my next oil change More