Diehl Kia of Massillon - Service Center
Massillon, OH
79 Reviews of Diehl Kia of Massillon - Service Center
Justice was very very helpful and quick. Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people come talk to us and stay talking to us even though we told them we were just looking while car was in service More
Work was done sooner than I expected and I was provided with transportation home and was picked up at home and taken to the Dealership with transportation home and was picked up at home and taken to the Dealership More
It was a quick and easy process and they did a good job checking everything checking everything More
Very very very really most excellent. Terrific. Awesome. Nice. Marvelous. So so so so so so super. Terrific. Awesome. Nice. Marvelous. So so so so so so super. More
The car repair was finished on time and I was able to track the progress online. track the progress online. More
I would recommend Diehl Kia. The nice gentleman that welcomed me to the service area is a great representative for the dealership's hospitality. The nice gentleman that welcomed me to the service area is a great representative for the dealership's hospitality. More
This is the 3rd motor for my awful 2017 Kia sportage that I know of. Service initially gave a finished date which was nowhere near the almost 3 months they kept my car. Service also told me I would have to I know of. Service initially gave a finished date which was nowhere near the almost 3 months they kept my car. Service also told me I would have to pay $150 for them having to work on my car, so this didn't sit well with me. This was all KIA warranty work and they have no right to ask for money from me. I will NEVER go back to Diehl again!!!!! AWFUL experience and I will NEVER buy another KIA. I am telling anyone and everyone what happened to me and this vehicle so hopefully KIA will no longer exist. By the way, I couldn't submit this review until I rated a Sales person.... that I NEVER had contact with. I sure hope Diehl can some day get their xxxx together. More
The only service department I trust! Friendly advisors, service is always done right and in a timely manner and fair pricing. Highly recommend! Friendly advisors, service is always done right and in a timely manner and fair pricing. Highly recommend! More
Didn't fix one of the main problems. Poor follow up with customer.any attempts made to call them with no call back. Poor follow up with customer.any attempts made to call them with no call back. More