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Diehl Toyota of Hermitage

Hermitage, PA

4.6
329 Reviews
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2757 E State St

Hermitage, PA

16148

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Showing 329 reviews

May 27, 2024

I've been using the Toyota service department since the day I bought my truck. I've never had any issues. Randy, Benny and the tech's do a great job! More

by bbabs0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our Service Department and look forward to continuing to serve you.

May 25, 2024

The waiting area is pleasant and comfortable. Employees seem to be kind, considerate and helpful. More

by sundiva36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our Service Department and look forward to continuing to serve you.

May 23, 2024

Great dealership and great sales people to work with on buying a car. Bought my last three cars from them. More

by thealeguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Capone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Diehl Toyota of Hermitage responded

Hi! We are thrilled to learn that you had a positive experience with us!

May 22, 2024

Good and knowledgeable staff. Very happy with them. Went for a recall and they fixed the issue. More

by mbaughman51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our Service Department and look forward to continuing to serve you.

May 18, 2024

Fine service, reasonable time, clear explanation of service performed. I appreciate the work they did for me More

by balasm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our Service Department and look forward to continuing to serve you.

May 16, 2024

We were given an appointment very quickly and our problem was resolved. We were kept updated on the progress and cost. More

by Nmcconahy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Diehl Toyota of Hermitage responded

Hi! We are thrilled to learn that you had a positive experience with us!

May 15, 2024

They are kind helpful and informative. Getting things done in a timely manner.also efficient More

by bishdarlean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Diehl Toyota of Hermitage responded

Hi! We are thrilled to learn that you had a positive experience with our Service Department!

May 15, 2024

Wouldn't take my certified check, had to come back. One of the fees listed on board of standards was not the same fee as was on my invoice. When asked about it the agent said the posted fee was old a More

by pmjpowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Popovitch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : new lady did the paperwork
May 22, 2024 -

Diehl Toyota of Hermitage responded

Hello, Thank you so much for taking the time to leave a detailed review. I completely understand your frustration regarding your certified check, however with how the check was made out it was a third party check and we are not able to accept those. The issue with our state fee's not being updated on our disclosure of fee's in our finance office was truly an oversight as the documentation fee was recently changed in accordance with state guidelines, either way I understand your disappointment and would appreciate you giving me a call when you are able to at 724-347-7702 - Ext 5120. Your review of Jason and how he takes care of his customers, I greatly appreciate, he is a great and caring sales person and it truly means a lot to hear it from great customers like you. We are and will continue to be at your service - Joe Pantone - General Manager

May 14, 2024

Jessica Kelecseny, Jason Fraley & Anthony Popovitch made my purchase experience wonderful! I will definitely see them again in a few years! Thank you! More

by peruurey3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Popovitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Kelecseny
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Diehl Toyota of Hermitage responded

Hi! We are thrilled to learn that you had a positive experience with us!

May 17, 2024 -

peruurey3 responded

Wonderful staff that made purchasing my Crosstrex very easy! Would recommend the dealership and also the staff! Thank you!

May 12, 2024

They help us out when my mother in law needed a new vehicle. However they were extremely busy and was a very very long day. Maybe adding another financial person would be beneficial. More

by oliviarswartz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Popovitch
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Diehl Toyota of Hermitage responded

Hello! Thank you so much for taking the time to leave us a review as it is thanks to great customers like you that we can continue to improve. I am so very sorry for the time it took for us to get you through our finance department. While you were here purchasing your vehicle, we were short a finance person due to illness which backed us up a little. We have since addressed the shortfall but again apologize for the inconvenience it presented for you and your mother in law. Please do me a favor, next time your mother in law is in the area , please have her stop in and see us so we can give her a complimentary car wash for her being so patient while here with us! With the utmost respect, Joe Pantone General Manager

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