Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent Thank you for all of your help. Amazing customer service. I will definitely be back for all of my future car needs. Best VW Dealership Thank you for all of your help. Amazing customer service. I will definitely be back for all of my future car needs. Best VW Dealership More

Quick and easy Everyone was really helpful and was able to get me out out of there the time I needed to leave. Angelo was knowledgeable and answered all my questions Everyone was really helpful and was able to get me out out of there the time I needed to leave. Angelo was knowledgeable and answered all my questions I had. Also the lovely cashier Maddie, as busy as she was, still found the time to help me find my car and went the extra mile to help me. Overall I highly recommend this dealership More

Quick, easy, FAB Kevin is the best. My situation was a little unusual and he resolved it beautifully. I now feel confident driving my Jetta VW. and knowing that Diri Kevin is the best. My situation was a little unusual and he resolved it beautifully. I now feel confident driving my Jetta VW. and knowing that Dirito is there to provide service. More

Takes excellent care of this disabled senior Speaking as a disabled senior, your staff has shown such compassion and understanding in working with me to get my Beetle serviced. It's always a Speaking as a disabled senior, your staff has shown such compassion and understanding in working with me to get my Beetle serviced. It's always a pleasure working with the staff; you give exceptional service. More

50,000 mile service Kevin is my go to rep, He knows my car and me. I appreciate his integrity and help. All my many questions about the Touareg and towing were answered. Kevin is my go to rep, He knows my car and me. I appreciate his integrity and help. All my many questions about the Touareg and towing were answered. My car was done before the time promised and waiting at the door for me when I arrived for pick-up. More

Excellent service I had to have my daughter's car towed to the shop, and Kevin made the whole process easy - the problem was diagnosed and repaired within a day, and th I had to have my daughter's car towed to the shop, and Kevin made the whole process easy - the problem was diagnosed and repaired within a day, and they found a second issue that was under warranty, so the original estimate was still accurate. Thank you! More

Great communication Although I am not confident the issue has been fully resolved, they’ve gotten further than either of the other 2 dealerships towards even acknowledgin Although I am not confident the issue has been fully resolved, they’ve gotten further than either of the other 2 dealerships towards even acknowledging there was an issue. Also, the level of communication was outstanding! More

Good professional service Kevin offered me service options and did not upsell additional work. He validated the complimentary service offer and humbly apologized for not catchi Kevin offered me service options and did not upsell additional work. He validated the complimentary service offer and humbly apologized for not catching it earlier. This encourages me to return. More

Thanks to Angelo I got my engine checked and it went to very smoothly, thanks to Angelo, who was an exceptional employee. He spoke clearly and was very patient with m I got my engine checked and it went to very smoothly, thanks to Angelo, who was an exceptional employee. He spoke clearly and was very patient with me on the phone, which is very important to me as a non-native English speaker. More

Best sevice I am a owner of a 2018 Tiguan. Thanks Jonas!!!! Your service is one of the best!!! The service group quickly responded to each request ( including non I am a owner of a 2018 Tiguan. Thanks Jonas!!!! Your service is one of the best!!! The service group quickly responded to each request ( including non-appointment drop ins). In each case each situation was resolved quickly with a number of them without a charge. I look forward to being a Dirito VW customer for many years!!! More