Doan FIAT

Dealership Experience I called Doan Fiat because I was interested in the Fiat 500x. I wasn't disappointed, Doug got right back to me and told me about the Fiat and what the I called Doan Fiat because I was interested in the Fiat 500x. I wasn't disappointed, Doug got right back to me and told me about the Fiat and what they had onlot. I went over and saw the SUV and fell in love. Doug helped me thru the process with his expertise and now I'm driving my dream car. Thank you Doug I'll be spreading the word! More

Serious Poor Service by Service Dept, after the Sale If I knew today the endless struggles to with the service department, I would not have purchased my car from Doan. The service department literally br If I knew today the endless struggles to with the service department, I would not have purchased my car from Doan. The service department literally broke my back hatch, it's been back three times in a year to be worked on to make it functional. I was told by the service manager that I was not opening my hatch correctly and that caused the rust spots on my hatch. No joke. Currently, I have the rust back along with paint bubbled up spots from their repaint job - they repainted it twice in the last year. Currently, I'm dealing with damaged caused to my vehicle from the ball joint breaking off with my car only having 36k miles on it. My front wheel well was damaged and my tires as well. I was told by the service representative that I needed to rotate my tires more than every oil change (which I do at every oil change - more than what is recommend), but that is the major issue with this service department - it's always the customer's fault and excuses. Never in all my years of car ownership and working with other dealers have I ever run into an dealership like Doan. It's appalling that instead of simply taking care of an issue simply and correctly and doing the right thing, that they purposely make it a struggle. I've shared my experience many times and others have admitted the same experience as well. It's insulting to be told everyday they bend over backwards for undeserving people, but because I'm deserving I need to justify why I should get my car repaired. More

Oustanding Customer Service We would like to express our strong compliments for the outstanding customer service that we received today from Matt Magar and Michael Daeschner. The We would like to express our strong compliments for the outstanding customer service that we received today from Matt Magar and Michael Daeschner. They demonstrate a strong drive to satisfy with exceptional professionalism and consideration. I couldn’t be happier with their service –it truly goes beyond expectations. Thanks to them I had a phenomenal experience- kudos to Matt and Michael for giving us your best always! Maria & Ed More

This purchase was excellent! The sales team does everything to help you and were in contact with us every step of the purchase. The price was great! Cannot say enough about how impressed I am with D everything to help you and were in contact with us every step of the purchase. The price was great! Cannot say enough about how impressed I am with Doan and especially these guys at Fiat! I will tell everyone to go there! More

I had a wonderful experience. It was refreshing to have a truly knowledgeable salesperson who actually knew what they were talking about. Most give you same sales line and really don't answer your questions truly knowledgeable salesperson who actually knew what they were talking about. Most give you same sales line and really don't answer your questions in detail. Brandon answered all of my questions and made sure I understood everything about the Fiat. Great long test drive, so I could experience the car on highway and normal driving too. I would highly recommend Doan Fiat. More

They we're awesome, they very informative of the product they were selling. They answered all my questions, and they were very accommodating. I highly recommend the Doan Franchise its known well in the Roch they were selling. They answered all my questions, and they were very accommodating. I highly recommend the Doan Franchise its known well in the Rochester area and they certainly proved themselves this time. I love my new Fiat and look forward to their excellent service. More

Huang sold me a new Fiat and I just wanted to say that he went out of his way to find the car I specifically wanted even though they did not have that one on their lot. He was patient and very friendly and went out of his way to find the car I specifically wanted even though they did not have that one on their lot. He was patient and very friendly and helpful. I would highly recommend Doan and their sales people. More

As a female car buyer in my early 30s, I have had many unfortunate experiences in car lots being treated as incompetent or incapable by the very people trying to sell me a vehicle. I am happy to say that unfortunate experiences in car lots being treated as incompetent or incapable by the very people trying to sell me a vehicle. I am happy to say that this was NOT the case at Doan FIAT! Brandon made contact with me within an hour of my online inquiry and set up an appointment for me to drive the exact car I was interested in. I was greeted immediately upon arriving at the busy showroom, and not once did I feel like an inconvenience. Within minutes of entering the showroom, I was test driving a FIAT 500c. Brandon was reasonable during negotiation and I did not feel pressured into making a decision on the spot about my purchase. During the vehicle delivery process, Doug greeted my partner and treated her with the same respect shown to me during my first and second visit. While completing paperwork Doug was efficient and thorough. He went above any beyond in showing me every single feature in my new vehicle even though it was snowing and the wind was blowing over 30 mph. Doug and Brandon went above and beyond in making sure I had an amazing car buying experience! I would recommend Doan FIAT to anyone! More