Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

By far, this is the most reliable, respectful, honest dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most importan dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most important honest. We needed an oil change (one of 4 free changes) and no appointment was necessary. We drove into the dealership and the work was done within 45 minues. The mechanic noticed that we were missing a cover for the engine. The salesman immediately provided the part for our engine. Coming from New York City, we always had to wait for days to get a service appointment for our vehicles and most times, the dealer would tie up our car for days and often we had to rent a car which cost us even more money for the service. There are no arguments about what needs to be done at this dealership. There is always a follow-up call from the Manager of the dealership making sure that we had a pleasant experience and that we did not encounter any issues. This dealership is an "A" rated establishment and we are fortunate to have this dealership in the Winter Haven community. Also, the customer waiting area is clean and fresh coffee is available, while watching TV. How nice is that? More

From the time I purchased to the latest servicing I have always be with respect. I have found that the employees are honest and upfront with all the details. If a suggestion is made for servicing, you are always be with respect. I have found that the employees are honest and upfront with all the details. If a suggestion is made for servicing, you are not pressured into accepting the suggestion. More

The morning of October 22nd, 2010 I broke down in the middle of I-4 with my 2 month old son and my dog. I really had no idea what to do as my husband was currently stationed in Afghanistan for a year and middle of I-4 with my 2 month old son and my dog. I really had no idea what to do as my husband was currently stationed in Afghanistan for a year and a half, I was on my way down to visit my parents house in Fort Myers which was about two hours away so I was stranded. My car eventually got towed to the Dodge Chrysler Jeep dealership of WinterHaven. When I arrived I was welcomed with a warm and friendly greeting from Richard, I had a feeling I was in good hands and that feeling was anything but wrong. Eventually, I learned that my timing belt had broken off which if anyone knows anything about cars, this is pretty much fatal and costly news and basically a death sentence for any vehicle. With financial and credit problems this was the worst news I could have ever received. I was assured by Joe and Eric that they will take care of me and they will not leave me stranded, they couldn't have been more right. The guys allowed me to stay in the dealership after hours so my son and I didn't have to wait out in the dark for my ride from Fort Myers. The guys at WinterHaven worked around the clock for days with my situation trying to come up with a solution for our problem. They eventually spoke with the owner Mike Mahalak and told him my story, that is when the unthinkable happened. They called me the next day to tell me they are replacing my old motor with a brand new one, they also were going to replace any broken parts in my vehicle all free of charge. Mike wanted me to have reliable transportation with no worries from me or my husband. I am sitting here at home with a practically brand new vehicle in my driveway not only did they completely fix everything they changed my oil, cleaned my car, and filled my gas tank. I am safe, my dog is safe and most importantly my son is safe and we have reliable transportation that I can depend on for years to come, all thanks to these awesome guys at winterHaven. This was a very happy ending to a nightmare of a story and I couldn't be anymore thankful. Everyone at this dealership is wonderful the service technition, Mike Weigel was very thorough in explaining what was fixed in my car and what I need to do to maintain it as well. I never once felt as if I was being taking advantage of and that is a very important detail with a dealership as a woman. Joe Gagnon is a wonderful sales associate and should be rewarded for his hardworking efforts not only did he find a solution for me he was true to his word in every aspect. I commend Eric Edwards as well because without him none of this would have taken place hadn't it been for his eagerness to help my family and I. Everyone is trustworthy, kind, generous, and I will be returning to this dealership from now on whether it be for a simple oil change or to buy our next vehicle. So, to the future customers of Dodge Chrysler Jeep of WinterHaven checking out this site wondering if this place is as wonderful as everyone says they are, they were telling the truth. You will be regretting it if you do not come here, this dealership deserves more than five stars hands down. Thank you so much everyone at Dodge Chrysler and Jeep of WinterHaven I'll be seeing you soon! Sincerely, The Reeves family More

I have been doing business with Dodge for a long time aand I llike the product. Everytime I have a question whether I call or stop in someone is right there to help and that means a lot. I have been in t aand I llike the product. Everytime I have a question whether I call or stop in someone is right there to help and that means a lot. I have been in the business field for most of my life, I know a good business, service, and knowledgeable person when I first stop into a new place to do my business with. That is why the price is just right and the service is great. Martha More

We have been customers of Dodge in Winter Haven for over 10 years, I would not think of using any other dealer!!! Joe Gagnon is the best salesman that we have ever dealt with anywhere, really stands behind 10 years, I would not think of using any other dealer!!! Joe Gagnon is the best salesman that we have ever dealt with anywhere, really stands behind what he says. Richard Graves is the same in the service dept. We had trouble with our truck in Mechanicsburg,Pa., even though it was still under warranty, the people at the dealership there were NOT helpful at all. We called Joe in Winter Haven and he had everything taken care of and WH Dodge had to re-do their work when we returned!!! We haven`t had a problem since. In my opinion, WH is the best dealership anywhere. Instead of customers, we are treated like family by all of the employees there. Thanks for being there for us, Carl and Sarah Evans More

Great job guys! You have earned "all 5's" because it Great job guys! You have earned "all 5's" because it has always been a pleasure to have "Dodge of Winter Haven" take care of my auto needs. All p Great job guys! You have earned "all 5's" because it has always been a pleasure to have "Dodge of Winter Haven" take care of my auto needs. All problems and maintenance have been taken care of in a friendly and expedient way from the moment I walk in the door to the time when I pick up my vehicle. Thank you. More