You have a survey star rating of up to five stars: There are, also, FIVE letters in the word GREAT! A coincidence? I think NOT.

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I just bought a used 2005 jeep, car looks and runs great, everyone at the dealership was nice and helpful and quick to finish the job.
My only downfall was i was told the jeep would be detailed and cleaned up, after coming back to pick it up, there was bugs all over the hood, black pieces on the sides looked faded, there where leaves and dirt on the floor and under the seats and in the cup holders. it literally looked like they sprayed it with water and put tire shine on the tires and sent it out.
I brought it home and literally sprayed the water hose on the hood and got it cleaner than it was.
Other than the crappy detailing service everything else went smoothly.

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The service we were given is above any I have had eleswhere, they worked for hours on our part and we lefvt with a 2013 Chrysler. We had been six other dealerships and were basically told come back when you have larger down payment. This dealership went the extra mile for us, we now have a new car we thought we would get for a long time.If you need a new car go see them they can and will do everything they can.

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EXCELLENT CUSTOMER SERVICE, THEY TREAT YOU WITH ULTIMATE RESPECT, AND YOU WALK OUT FEELING WELL TAKEN CARE OF. THEY ARE EXEMPLARY TO WHAT OTHER AUTO DEALERS SHOULD BE. YES, A DEALERSHIP THAT REALLY TAKES CARE OF THERE CUSTOMERS. A JOB WELL DONE, BRAVO FOR THE FIAT DEALERSHIP IN WINTER HAVEN. YOU ARE BUILDING A GREAT REPUTATION FOR YOUR SELVES. DR. GARY V. HUMPHREY

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I have purchased many used cars, and usually purchase them from reputable car dealerships knowing that they do a thorough inspection. We purchased a car for my son for Christmas...within 100 miles the radiator exploded, the car started leaking like a faucet, and the instrument panel stopped working. The car had about 70,000 miles on it. I have a car with close to 200,000 miles and it does not have half the problems. I would NEVER buy a car from this dealership again. The inspection paper they gave me shows everything in excellent working condition. The car we purchased for my daughter from another dealership has had no issue, and was purchased with more miles than this vehicle. When contacting the dealership about this issue we have had no help. $700 radiator, $800 seals, and now over $1000 for an instrument panel...either they knew about the problems or they don't know how to inspect a vehicle. Either way, I would never purchase a used vehicle from them ever again and I would not recommend this to any of my friends who don't want to invest a lot of money in repairs!

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By far, this is the most reliable, respectful, honest dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most important honest. We needed an oil change (one of 4 free changes) and no appointment was necessary. We drove into the dealership and the work was done within 45 minues. The mechanic noticed that we were missing a cover for the engine. The salesman immediately provided the part for our engine. Coming from New York City, we always had to wait for days to get a service appointment for our vehicles and most times, the dealer would tie up our car for days and often we had to rent a car which cost us even more money for the service. There are no arguments about what needs to be done at this dealership. There is always a follow-up call from the Manager of the dealership making sure that we had a pleasant experience and that we did not encounter any issues. This dealership is an "A" rated establishment and we are fortunate to have this dealership in the Winter Haven community. Also, the customer waiting area is clean and fresh coffee is available, while watching TV. How nice is that?

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Shook Keith's hand and we agreed we had a deal and would finish the next day. When I arrived at the dealership the next day I waited for over an hour and a half. Keith finally got around to me and said his boss said they could not hold the car for a week or two. My father taught me that when you shook a mans hand and confirmed a deal that made it final. I guess it means nothing at Winter Haven Chrysler. They passed up a sale and I would never recommend anyone to their dealership. I have made a deal at another dealership. I was really disppointed that they did not honor the deal we made. I have found another Durango that suits me even better and am saving over $4,000.00. Beware of Winter Haven Chrysler. A disatisfied customer.
Ed Phillips
Lake Alfred

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We purchased a 2012 Jeep Unlimited this weekend from this Winter Haven dealership. While the vehicle we found online was not available any longer, Jim researched and found a very similar vehicle in Orlando. The price was negotiated on our drive from Tampa while the vehicle was being transported from Orlando. We think we received a great out-the-door price (purchase price and trade-in). We knew exactly what we were after and they were able to achieve that total price. Another dealership we were speaking with actually couldn't match that out-the-door price and told us, "You are getting a REALLY great deal." In addition, everyone at the dealership was friendly and helpful! Not always what you get at a dealership. Wonderful experience! Thanks Jim!

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From the time I purchased to the latest servicing I have always be with respect. I have found that the employees are honest and upfront with all the details. If a suggestion is made for servicing, you are not pressured into accepting the suggestion.

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Experience with Angie was excellent. Quick response to our web site inquiry. She made great folow up and furnished vehicles in inventory and scheduled for delivery to dealership. Very courteous adn helpful.

Salesman Redd was friendly at first but questionable as we negiotiated for our purchase. He was working another customer at the same time as our inquiry/purchase. Resulting in our losing first choice of car (2011 model) at 0% interest. Offered a 2012 vehicle with a finance charge which resulteed in our having to now pay extra for teh vehicle. Had Redd not left us to take care of teh other customer we might have acquired the vehicle we were negotiating for origionally. I am beginnig to think that this was perhaps a ploy on Redd's and managements part to increase the sale of teh automobile.

We had previous dealings with Winter Haven Dodge with a friend of oour who purchased a vehicle some time back. This is one reason I did not hesitate to visit the dealership this time. After what happened I will certainly check other dealerships when I next decide to purchase a vehicle.

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