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Dolan Toyota

Reno, NV

4.1
1,135 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,135 reviews

March 23, 2024

Terrible customer service. After sales, salesperson wont reply calls or texts. Service department even terrible- fixed car all day waiting at dealership for repairs came back t More

by GaryP
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales-Mike and Service Corie
March 22, 2024

Excellent work there berry helpful and friendly all way very Caine definitely come back for service on my car More

by Berelopez080808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Mar 24, 2024 -

Dolan Toyota responded

We're so glad to know you had a positive experience at Dolan Toyota! Our team is always here to provide friendly and helpful service. We look forward to seeing you for your next car service visit!

March 22, 2024

as always Dolan service was very good (SALES associate Nicole and company...very helpful, and professional )...always deal with Beth and family...thanks bourke and normaa reger. More

by bnreger
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
can't remember fellows name ...closer dept ???, Beth Pollard
Mar 25, 2024 -

Dolan Toyota responded

Bourke and Norma, we're glad to know that Nicole and the rest of our team at Dolan Toyota provided you with great service. We appreciate your continued support!

March 12, 2024

I paid cash for a Tacoma. Turns out the truck was deemed a total loss by an insurance company. The truck doesn’t have a salvage title, but nonetheless it is still illegal to s More

by Dbonnie717
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Waylon
March 10, 2024

I brought my Toyota FJ Cruiser 2011 for check up, l was surprised with the kind of help l received from their Technician. Very Helpful . I’m satisfied for their job done with my car. Thank you. More

by cevgirl775@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Service Dept. , Andrew Swanson
Mar 11, 2024 -

Dolan Toyota responded

We're glad to know you had a positive experience with our technician at Dolan Toyota! It's great that your FJ Cruiser is running smoothly after the check-up. Thanks for choosing us and sharing this review!

March 06, 2024

They have great service, products and communication through the time your vehicle is with them. More

by Bobbyjhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Lopez, Stan Arnold, Steve Nadeau
Mar 06, 2024 -

Dolan Toyota responded

We're glad you enjoyed working with us, Bobby! We appreciate your business and hope to see you for another great service visit to Dolan Toyota!

February 23, 2024

Should give a discount if your vehicle are getting fix, and when a costumer are buying auto parts.. More

by francis.carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KANDACE BRAATTEN
January 27, 2024

Since I purchased my vehicle from Dolan and they had performed basic services well enough in the past, I dropped off my 2019 Highlander Limited that has an issue with the radar where it was intermittent More

by Sean T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayleigh
January 25, 2024

Clean, kind, knowledgeable and most of all I felt like I could trust Anthony, I just retired from Western Nevada Supply and they are customer service friendly, I felt this when purchasing my vehicle at Do More

by bucwete
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 26, 2024 -

Dolan Toyota responded

We're so glad to know that you had a great experience with Anthony and our team at Dolan Toyota. We strive for top-notch customer service so it's great to see that reflected in your review! Enjoy the full tank and detailed vehicle!

January 17, 2024

Spacious, clean service bays and waiting area; friendly staff, pretty quick to start the appointment. Nice complimentary ride back to my house after dropping off my car. I was surprised that some floor mat More

by CMinNV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts department didn't catch his name; he was helpful.
Jan 17, 2024 -

Dolan Toyota responded

We appreciate your feedback and are glad to know you found our service bays spacious, clean, and efficient. We apologize for the inconvenience with the phone call situation - we'll work on improving that aspect of our communication at Dolan Toyota. Thanks again!