Dolan Toyota

I paid cash for a Tacoma. Turns out the truck was deemed a total loss by an insurance company. The truck doesn’t have a salvage title, but nonetheless it is still illegal to s Turns out the truck was deemed a total loss by an insurance company. The truck doesn’t have a salvage title, but nonetheless it is still illegal to sell a total loss vehicle without disclosing the trucks status. There was either misrepresentation or felony fraud at play. Dolan offered us a trade in deal , at the current value of the pickup. The truck was deemed a total loss, so its value is zero. Unless sold for parts. And if we trade it in without Dolan signing anything stating that they are aware of the trucks status, we have committed a crime. So no I won’t be trading it in. Dolan took 45k cash money from me and gave me a truck worth nothing. They refuse to fix this the right way. Nothing but shady shady people over at Dolan. Not reading reviews about this dealership, has lead to absolutely the biggest financial mistake of my entire life. Dolan should be shut down. More

Should give a discount if your vehicle are getting fix, and when a costumer are buying auto parts.. and when a costumer are buying auto parts.. More

Since I purchased my vehicle from Dolan and they had performed basic services well enough in the past, I dropped off my 2019 Highlander Limited that has an issue with the radar where it was intermittent performed basic services well enough in the past, I dropped off my 2019 Highlander Limited that has an issue with the radar where it was intermittently working. I believe that I was the reason it was out of alignment when I moved it while working on the grill. I could use it for cruise control about 50% of the time and it would intermittently show a vehicle in front of me only to disappear and re-appear, so I dropped it off with the Dolan service center for recalibration and they charged me a $165 diagnostic fee, which I would call expensive, but since there is no way for the average car owner to perform any diagnostics whatsoever, there wasn't much choice but to accept. I provided photos to the service rep of the error messages appearing on the dash display and left it with them for the day. When I received a call back at COB they said they weren't able to duplicate what I saw (despite the photos I provided) and were not able to get the radar to see anything through the Toyota logo badge on the grill, so they recommended first replacing the plastic Toyota badge which would cost over $400, then they would re-evaluate the radar's operation. I said to wait and I would just deal with the way it was performing until I could afford a $400 piece of plastic. When I picked up the vehicle the next morning it looked like it had been kept outside under a tree as it was covered in speckles of sap. The worst part was not the tree sap, but the cruise control function was completely inoperative and all the messages I provided photos of, but they claimed they couldn't duplicate, were now constantly appearing on the dash display on continuous repeat obscuring the normal information shown on the screen and impossible to clear. I do not believe spending $165 for a non-diagnosis and receiving my vehicle in a more crippled state than when I left it with the 'professionals' is worthy of repeat business, but is worthy of a cautionary tale for the next would-be customer for this dealership. More

I bought my car just before leaving VA from a dealership I loved. I bought the extended warranty and my car has about 13,528 miles on it. The first time I was in Dolan for service t was great. The car ha I loved. I bought the extended warranty and my car has about 13,528 miles on it. The first time I was in Dolan for service t was great. The car has had a few recall items that Donal has addressed. I had service maintenance done and the recall issues were addressed at the same time. But the last couple of times I have been in to talk to someone the team seems indifferent to say the least. The last visit made me rethink who I want working on my car. I have a small piece on the hood of my car that is missing. Service told me to go to parts, parts had to go talk to service to see if it was covered. Service says they will need it for the whole day to even tell me if it is covered? They sent me to talk to Andrew Lopez who said they need it the whole day because they may need information from the vehicle. So the way it was explained they need a whole day to determine the part number and if it is covered then they will need another whole day to put this small part on. I live in Cold Springs and they claim they can give me a ride home and pick me up but I am not sure I believe it. More