Don Ayres Honda
Fort Wayne, IN
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I find that when I schedule an appt for maintenance they are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up wi are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up with my warranty. The people are friendly, and cost is reasonable. I have purchased 2 vehicles from this dealership in the last 6 years. More
Insight EX - On the negative side was when I talked with Rick Squires I stated that I wanted the Clear Sky Blue Metallic in stock. When my wife and I arrived at 7:00p to complete the deal the car was not av Rick Squires I stated that I wanted the Clear Sky Blue Metallic in stock. When my wife and I arrived at 7:00p to complete the deal the car was not available. The other choices from stock was White or Silver. Rick Squires was able to locate a Crimson Pearl Insight EX. The online views and all car information shows it to be bright red but to our disappointment it is closer to Burgundy. It even looks dark on a sunny day. My wife and I are both disappointed but still enjoy the Insight. The sales person Shawn Baney drove the Crimson Insight inside to see it in bright light. (It was a cloudy day when we picked up the car). We have been Honda owners since 1982 and we love our three Hondas and plan on being Honda owners for life. Gene & Rosie Hanefeld More
We purchased my 2010 Insight from Don Ayres. Their service was great and friendly, and we were in and out within 30 minutes. The one issue that dings the Customer Service score was that I put a servic service was great and friendly, and we were in and out within 30 minutes. The one issue that dings the Customer Service score was that I put a service request in using their website, but was never contacted to officially set it up. I had to call them back to set up the actual program. More
Every one is always helpful, especially Doug. I always get good service. The price for an oil change is great. The prices for 90,000 mile service seems high. I enjoy the friendliness of everyone when I vi get good service. The price for an oil change is great. The prices for 90,000 mile service seems high. I enjoy the friendliness of everyone when I visit your place. It's nice to have your car washed when you get service if you ask someone. Thanks, floyd. More
I was recently in the market for a Honda Civic and I had located a car that I was interested in at another local dealership. I stopped by Don Ayres Honda to talk with Joe Parra whom I spoken with in the pa located a car that I was interested in at another local dealership. I stopped by Don Ayres Honda to talk with Joe Parra whom I spoken with in the past and trusted his opinion. I wanted to see if they felt that I was getting a good deal and if the car would still be certified or not since it was sold as a certified car to another customer about a year ago. Joe took a look at the deal that I had with me from the other dealer and asked if he could show it to the sales manager and I said that would be fine. They said that it was in fact a good deal, but wanted to know if they could beat the deal if I would be interested in buying a Civic from them instead. I was very interested, because I would much rather by a Honda from a Honda dealer and also liked the fact that it would be certified and come with a warranty from Honda! They worked hard to get my business on this one and I ended up buying their car instead! The customer service provided from them both before and after the sale was awesome! My wife and I were impressed and will be back in the future! I did end up having to replace the tires on the car because they were extremely noisy...I was not happy about that part, but after putting 4 new Michelin tires on the car...the ride is much better and quieter!!! Overall I am still happy and glad I decided to by my Civic from Joe instead. On a side note...we also just purchased another car from another local dealer and we were not nearly as happy with the service we were provided by them! Thank you Joe and Bill!!! Keep up the good work! More
I have always had a pleasant experience dealing with everone at this dealership. Always very professional and friendly at the same time. The service work I have had done has always been done very effici everone at this dealership. Always very professional and friendly at the same time. The service work I have had done has always been done very efficiently and in a timely manner. This is one of the best dealerships in Fort Wayne, Indiana! More
I would highly recommend Don Ayres Service department, in fact in 7 years I have trusted "only" Don Ayres to service my vehicle. I purchased my Honda Pilot NEW from Don Ayres sales rep. George Widman (hard fact in 7 years I have trusted "only" Don Ayres to service my vehicle. I purchased my Honda Pilot NEW from Don Ayres sales rep. George Widman (hard wording honest)in 2004. I have followed the recommended service schedule. I appreciate the friendly service reminders mailed directly to my home with intuitive precision just as I'm about to hit the recommended mileage. With over 230,000 carefree miles serviced solely by Doug Settle's well managed team, my car still drives like new! As a single mother of two children, I have always felt confident that my pilot would take us safely to our destination. We live in the country and have easily navigated through a variety of harsh weather challenges. Stay tuned for my 300,000+ update. :-) In the spirit of full disclosure: Although the Auto Body shop may have employees with great skills and Dustin is kind and professional, I have not been as satisfied with the body shop due to what I perceived as an unprofessional communication style by the body shop manager to me. More
I have always found that the service guys really take good care of my Civic. And the time involved is almost always acceptable. And the $12.95 oil change service is the best in town, so thank you so much good care of my Civic. And the time involved is almost always acceptable. And the $12.95 oil change service is the best in town, so thank you so much. The only complaint is I think that over $16 is a bit much for tire rotation!! Keep up the good work!! Vern Frisby PS Something I just thought of was once I called for a service rep. and got phone mail as every one was busy, so left a message asking for an appointment and after two hours I called back to find out the person I left message with was not in that day!! More
4 Hondas so far. Doug Settle, service dept manager, is the only car repair person I have ever completely trusted (and I am an old guy who has owned 49 cars)! Honda makes a great car. However, with the hi the only car repair person I have ever completely trusted (and I am an old guy who has owned 49 cars)! Honda makes a great car. However, with the high number of miles I put on them even they need repairs at some point. Doug has always worked to get me in and out proptly at the least possible cost. More
Every time I bring our car in for service it is a pleasant experience. The service department is very professional and courteous. WE have owned Honda's for the past 25 years. During this period of ti pleasant experience. The service department is very professional and courteous. WE have owned Honda's for the past 25 years. During this period of time we have only had one bad experience. At that time I brought this to the attention of the Service Manage Doug Settle and he made it right for us. This is why I own Honda's and buy cars from this dealer. More