Read Reviews Don Chalmers Ford

Don Chalmers Ford

Don Chalmers Ford

2500 Rio Rancho Blvd.
Rio Rancho, New Mexico 87124


Sales: (505) 897-2500
Service: (800) 818-6793

Don Chalmers Ford
Manufacturer: Ford

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 141 reviews

4.9

4.9 out of 5

146 lifetime reviews

Don Chalmers Ford

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Certified: Don Chalmers Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Don Chalmers Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Don Chalmers Ford

At Don Chalmers Ford, we have an extensive inventory of New and Used Ford cars, trucks and SUVs. We work hard to get you into the vehicle you have always wanted. We also work with a vast array of lending sources to make sure you get the most complete and comprehensive financial package available.

Don Chalmers Ford's Service and Parts department strives for 100% customer satisfaction. From oil changes to major repairs, the certified mechanics at our multiple Quick Lane service center locations will get your vehicle serviced in as little time as needed.

Our dealership is conveniently located in Rio Rancho, New Mexico. We serve the greater Albuquerque area including Bernlillo, Los Lunas, Edgewood, Placitas and more.

At Don Chalmers Ford, our primary concern is the satisfaction of our customers. Our 11 President's Awards are a direct result of our commitment to customer satisfaction.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 12:00 AM

Tuesday: 7:00 AM - 12:00 AM

Wednesday: 7:00 AM - 12:00 AM

Thursday: 7:00 AM - 12:00 AM

Friday: 7:00 AM - 12:00 AM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Parts Store
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines

amaest32
5/21/2013 9:30:23 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ray BeauchampRay Beauchamp
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

I was really impressed with everything at this dealership. Ray was really helpful, I highly recommend him as a salesman, he assisted me and made this experience a great one. I found the car I wanted for a good price and they really worked with me. I highly recommend coming here if your looking for a car.

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13Birdbox13US
5/17/2013 1:30:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David PiazzaDavid Piazza
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

Great dealer, great experience, great vehicle, great price. David Piazza is a great salesperson, very informed and respectful, and not overbearing or pushy in the least. We expected our experience to be challenging, but were very pleasantly surprised by how easy it was, and how well we were treated. We highly recommend David and this dealership. Thank you!

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djarrett01
4/29/2013 2:09:14 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ray BeauchampRay Beauchamp
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

Great service from Don Chalmers Ford. Ray helped us out right away after we sent an e-mail describing what we needed. He got us a great price and he was never overbearing or annoying like every other car salesman we tried to work with was. I would definitely recommend Don Chalmers Ford and especially Ray.

-Don

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stephj505
4/28/2013 10:08:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Amy GonzalesAmy Gonzales
Jackie SiddenJackie Sidden
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Don Chalmers Ford:

I bought a BEAUTIFUL 2010 Fusion, but was treated like it was a brand new purchase. After shopping for months, no one in town was as professional or gave the same level of service as Amy and Jackie. After a few not too pleasant encounters at other dealerships, they made the whole process painless. I feel confident in my purchase and recommend them without hesitation.

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macneil5464@msn.com
4/7/2013 10:12:43 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marcos GabaldonMarcos Gabaldon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

Marcus Gabaldon has been great for info,on servicing of my five vehicles,He runs a tight ship without losing commonsense,and customer importance. Takes allot of patience and thought which are Marcus's strong points.Rewards are in Order!

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jbshaw
3/26/2013 10:37:48 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Amy GonzalesAmy Gonzales
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

The lady who help me did a very good job on showing me the truck and getting me threw the finical part very fast , I would diffidently send here a customer as well seeing here again to buy anther truck.The staff at Don Chalmers Ford act in a professionalism to me and my family . they don't push you into the car or truck that you are looking at . my hat off to all the staff at Don Chalmer Ford .

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nitephase
3/14/2013 3:08:29 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
To my knowledge I didn't work with any of these people the list needs to be updated.
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

I loved the experience I had at Don Chalmers. We've bought cars from Ford before, but we've never been offered any of the extended car packages that we were offered here. We shopped around and Don Chalmers had the best features for the price. I couldn't be happier with my car. We bought the maintenance package which includes check-ups, tire rotations, oil and filter changes, and a vast variety of other things for a few more dollars on our monthly payments. I went in for a service lately and it was fantastic. I didn't have to pay for anything and my car is running as smooth as the day we drove off the lot. This dealership is honest and I strongly recommend buying your vehicles from here. Other dealerships we looked at had bigger incentives, but at a much higher price point.

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vrios622
3/13/2013 3:09:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Moses DeanMoses Dean
Mike McCrackenMike McCracken
Diana TreatDiana Treat
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

I actually purchased my 2012 F-150 Lariat about 2 weeks ago with the help of Moses Dean and Krista Silva. I was very clear with them on what I was wanting and how much I could afford for a down payment and monthly payment. In less than 2 hours they had a selection of vehicles for me to look at that would fit my budget. I sincerely did not believe that I would be able to get into a brand new truck, but they did it. Even though I had to compromise on an item or 2, I was thrilled when I learned that not only was the interest rate more reasonable than I was expecting, they also got me a monthly payment $100 below the cap I gave them.

The day after I took delivery I contacted Moses Dean to inform him that I had hard water marks/stains from tip-to-tail of the vehicle. He immediately put me in touch with Diana Treat. Diana scheduled a day and time for me to return the vehicle for an acid-wash the following week. The day before I was to bring the truck in for the appointment, I visited with Moses who then introduced me to Mike McCracken to discuss additional accessories I was interested in. After selecting the items I wanted installed, Mike coordinated with Diana to keep the vehicle for installation of the accessories. My truck was now "complete" with everything I wanted in the vehicle and there was no delay in having it ready for pickup when promised.

Having purchased some 9 new vehicles in my lifetime, I can say with all honesty that my experience with Don Chalmers Ford has been nothing short of unexpected surprises from each person and department I have dealt with. To make things even better is the fact that everyone involved with this dealership makes a point of letting their customers know how much they really do care and make every effort to ensure we are taken care of in every way possible.

Thanks to everyone involved with my purchase for making this experience fun and enjoyable and 100% pain free!

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dromero
3/6/2013 10:58:00 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michell RoyleMichell Royle
Jackie SiddenJackie Sidden
John StorzJohn Storz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

John Storz, Michell Royle and Jackie Sidden are invaluable assets to the dealership. They are professional, courteous, informative and accommodating throughout the entire buying process. Because of their attributes and high standards, I highly recommend this dealership.

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Mtford
2/14/2013 12:17:14 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sally Reeves
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Don Chalmers Ford:

Sally was the best to work with. She found all the rebates for us and made the sale the best experience we have had, and we have had a lot of car buying history with other car dealerships. Don Chalmers should be very pleased with his staff. From the lot person to the last person that delivered the car, everyone was very professional.
We will, and have, recommend Don Chalmers to everyone that we know. If you are looking for a car or truck, it's worth the drive to see them.

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