Don Chalmers Ford

Don Chalmers Ford
2500 Rio Rancho Blvd.
Rio Rancho, New Mexico 87124

Sales: (505) 897-2500
Service: (800) 818-6793

Manufacturer: Ford

Most Reviewed Employees
Jackie Sidden Jackie Sidden
Finance Manager
Amy Gonzales Amy Gonzales
Sales & Leasing Consultant
Lee Bates Lee Bates
Sales & Leasing Consultant
Ronnie Baca Ronnie Baca
Sales & Leasing Consultant
Frank Cordova Frank Cordova
Sales & Leasing Consultant
Don Weber Don Weber
Service Advisor
Diana Treat Diana Treat
Service Advisor
David Piazza David Piazza
Sales & Leasing Consultant
John Fife John Fife
Sales & Leasing Consultant
Ken Willard Ken Willard
Sales & Leasing Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 12:00 AM

Tuesday: 7:00 AM - 12:00 AM

Wednesday: 7:00 AM - 12:00 AM

Thursday: 7:00 AM - 12:00 AM

Friday: 7:00 AM - 12:00 AM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
106 Reviews
Don Chalmers Ford

Overall Score: 5 Star Rating4.9



About Don Chalmers Ford
Certified: Don Chalmers Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Don Chalmers Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Don Chalmers Ford
At Don Chalmers Ford, we have an extensive inventory of New and Used Ford cars, trucks and SUVs. We work hard to get you into the vehicle you have always wanted. We also work with a vast array of lending sources to make sure you get the most complete and comprehensive financial package available.

Don Chalmers Ford's Service and Parts department strives for 100% customer satisfaction. From oil changes to major repairs, the certified mechanics at our multiple Quick Lane service center locations will get your vehicle serviced in as little time as needed.

Our dealership is conveniently located in Rio Rancho, New Mexico. We serve the greater Albuquerque area including Bernlillo, Los Lunas, Edgewood, Placitas and more.

At Don Chalmers Fmore
ord, our primary concern is the satisfaction of our customers. Our 11 President's Awards are a direct result of our commitment to customer satisfaction. less


douginrrnm
5/18/2012 6:49:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Cortese, John Fife, Diana Treat

My Review of Don Chalmers Ford:
Bev Duffy, the Cashier, is also deserving of compliments.
This was a routine service visit, and Diana took care of everything, as usual.
I cannot say enough about Chalmers Ford - we have been customers since
the cement was being poured. Ford customers for a lot longer than that.
They are the best dealership in the whole area, if not the nation!
I feel sad that I cannot afford to get a new car every year because they are
so terrific. Our sales professional is John Fife, a personal friend.
With Lee Butler overseeing quality, which is superior, and Diana and her co-workers
under Dave, it is a team that cannot be beat.
I am going back in August for new tires.
I am always available to say great things about Don Chalmers Ford.

Doug Thomas
Rio Rancho, NM

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andmont
5/14/2012 10:58:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amy Gonzales

My Review of Don Chalmers Ford:
From the moment we walked in to Don Chalmers everyone was extremely friendly and helpful. Amy Gonzales was our salesperson and she was very down to earth, honest and easy to talk to. when we decided on our vehicle the process was very smooth; Amy and Jakie were great about explaining everything and making it easy for us to understand. We would definitely recommend Amy, Jakie and the entire Don Chalmers family to everyone for their next vehicle purchase.

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Len691
5/13/2012 5:47:41 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Don Weber

My Review of Don Chalmers Ford:
Took my car in for a problem with the gas guage. Replaced both sending units in the gas tank. Unfortunately that did not fix the problem. Brought my car back and they ran a lot of diagnostic tests to troubleshoot the problem. They also talked to Ford engineering about the problem. Sending units checked out fine. They decided to keep the car until the problem was solved. Luckily they were able to give me a loaner vehicle. Kept troubleshooting error and found problem with the instruments cluster. Ordered part and installed cluster. Everything seems to work fine. Glad they worked so hard to track down the problem.

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jnmramsey
5/12/2012 9:32:33 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Jantz

My Review of Don Chalmers Ford:
We arrived at 7:15 AM, with no appointment, but had received a recall letter the day before and thought we might as well stop by to see if they could work us in. Jason Jantz met us as we drove in and said of course, they could work us in and he would have us finished and out in about an hour. Fifty eight minutes later, we were on our way, work completed.

Mr. Jantz always makes us feel as though we are the most important customers! No doubt he treats all customers the same, but he makes us feel special. We highly recommend Don Chalmers' Ford, and Jason Jantz in their service department. He especially keeps us going back for all service on our 2011 Ford 250.

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frdtruck1937@yahoo.com
5/11/2012 6:43:51 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Diana Treat

My Review of Don Chalmers Ford:
I bought my truck at Don chalmers new in 2007 and I have enjoyed it although I have had some trouble with the front hubs and while on a trip to Denver I got the extended warranty and the dealership there got me in fast and replaced them without any problems fast and friendly. About a year later they acted up again and Don Chalmers serviced them replacing the front Right hub and the vacuum tubes to the hub, again fast and friendly. I recently had a door lock problem with the VSM and Don Chalmers diagnosed it and determined it was not getting power, Diane Treat made a a call and got the work covered under my warranty which is exactly what I needed since I am currently not working. This is exactly the kind of customer service I expect and deserve. I greatly appreciate it and this is the reason I keep coming back to ford. I have been a Ford owner all my life as well as my parents and Don Chalmers has continued to meet my needs Thanks for that.
Richard Baker

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FredRoss
4/19/2012 8:11:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Fife

My Review of Don Chalmers Ford:
We have purchased many cars Don Chalmers and have used John Fife for them. He is professional, does not push you into any thing, answers all of your questions. THe service is great, all the people are friendly. Two of my children have come from a distance (California and northern New Mexico) to purchase cars from Chalmers and John Fife.

THis is one dealership you can purchase a new or used car from and leave without feeling like you were screw. We recommend this dealership, John Fife, and all the other people who work for them.

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rjeszke
4/13/2012 6:57:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Zeyen

My Review of Don Chalmers Ford:
I have had the worst experience with the Ford Sync/Voice program, since buying it in March 2011, and going back to the dealership with Sync / electrical issues. Mike not only explained how he was going to fix it, on an agreeable date and time , tell me how long it would take, verified my current LG cell phone would also be able to sync by testing it on another Ford he updated..But everything he said he would do HE DID IN THE TIME LIMIT AND THAN SHOWED ME HOW TO WORK THE NEW PROGRAM. He is why I will not sell the Explorer and deal with him at Don Chalmers Ford.

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tverde
4/12/2012 6:43:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Jantz, Gary Moore, Jackie Sidden

My Review of Don Chalmers Ford:
Gary More 1-10 10 is best.I give Gary More a 11

He spent quality time with us. expained all options.

A great salesman.

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1066ellen
4/11/2012 9:12:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Clint Baldwin

My Review of Don Chalmers Ford:
Clint welcomed me to the dealership with kindness and took the time to show me the vehicle I was interested in without trying to pressure me into something I was not. He listened to my requirements and in a quiet gentle way demonstrated how the vehicle he showed me met them all. I test drove a similar vehicle at a different dealership and Clint was far more knowledgable about the vehicle than the other sales person even though the other dealership was the same brand as the vehicle I purchased. Clint never pressured me to buy. When I did buy, he went above and beyond by cleaning the vehicle himself to my specifications. Clint is a very nice person, and in my book, that sells anything. I highly recommend Clint, and Don Chalmers Ford for employing that caliber of person.

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pkbossbear
4/10/2012 2:27:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Zeyen

My Review of Don Chalmers Ford:
Mike has been serving my 03 Jeep Liberty for about six years. If you want excellent service, professional care, and a fair price, go see Mike at Don Chalmer's Ford in Rio Rancho.

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Reviews 11-20 >>