Don Franklin Columbia Ford

Great service and employees! Service/Parts department employees at Don Franklin Ford took the time to explain the car problems and costs involved as well as working with our sched Service/Parts department employees at Don Franklin Ford took the time to explain the car problems and costs involved as well as working with our schedule so we were not inconvenienced. More

2018 ford taurus had it less than I week great so far every body was real friendly at the dealership the salesman john Roy was very helpful and very friendly would do had it less than I week great so far every body was real friendly at the dealership the salesman john Roy was very helpful and very friendly would do business with him again . More

Not Happy I have been getting my oil changed and tires rotated since I bought my truck paying 39.95 The last time the price was almost double and no one bothere I have been getting my oil changed and tires rotated since I bought my truck paying 39.95 The last time the price was almost double and no one bothered to tell me before work was done. Was told I needed a coupon for lower price . I was not happy.I have always Been pleased with the service but this price change was very disappointing.Also I was to have 2 warranty issues taken care of and they only did one. I drive 40 miles and wanted both issues taken care of at the same time. More

Great local dealeship! For over 20 years our families have felt that the employees and owners of the Ford dealership in Columbia Kentucky are trustworthy and a very dependab For over 20 years our families have felt that the employees and owners of the Ford dealership in Columbia Kentucky are trustworthy and a very dependable group of workers. More

Nice used Chevrolet Was looking for a nice used car for my mother who is 83 and found a 2003 Chevy Malibu with 94 thousands miles on it from Don Franklin Ford.The sales p Was looking for a nice used car for my mother who is 83 and found a 2003 Chevy Malibu with 94 thousands miles on it from Don Franklin Ford.The sales person I talked to was Adam Capps and he was so help full.I didn't want to buy a fairly new one because my mother will not be able to drive but for another year or two at the most.The dealer ship told me this car was taken care of and they sent me pictures of it and I was really pleased.Anyway they checked out the car for me because I wanted a safe car for my mother and the dealership checked it from front to back and replaced with new parts if they found something wrong.I was so pleased with Don Franklin Ford and the sales person Adam.Got a real nice and safe car for my mother at a very fair price.Would highly recommend to anyone to check with them first.THANK YOU-Don Franklin Ford and Adam Capps.--Mr,Ron Bishop-1/9/2019. More

Recall Related Service Truck was in for recall related work (door latches). Turn around time was excellent! The staff had forewarned me to allow up to 4 hours for the work Truck was in for recall related work (door latches). Turn around time was excellent! The staff had forewarned me to allow up to 4 hours for the work...was out in an hour and a half! More

Excellent experience I drove from Thomasville GA to Columbia, KY to buy a new truck and received excellent customer service from Don before, during and after the sale. It I drove from Thomasville GA to Columbia, KY to buy a new truck and received excellent customer service from Don before, during and after the sale. It was well worth the trip and I highly recommend Don Franklin Ford. More

New car experience I didn’t want to buy a new car. I remember the process as long and tedious, sales persons pushy, but my experience With John Roy ( my sales rep) and D I didn’t want to buy a new car. I remember the process as long and tedious, sales persons pushy, but my experience With John Roy ( my sales rep) and Don Franklin Ford in Columbia Ky were simple , easy and fast, and I drove my new car home. Thanks John for making this transaction so easy. More

Bought a '16 Explorer Good selection of cars and trucks - 100's available from all Franklin locations. Helpful and knowledgeable staff. We've bought new and used vehicles Good selection of cars and trucks - 100's available from all Franklin locations. Helpful and knowledgeable staff. We've bought new and used vehicles here before and we'll be back. More

great customer service!!!go king ranch As always Franklin Ford has delivered great salesperson to make my purchase of my King Ranch very satisfactory. Adam Capps is great very helpful, pur As always Franklin Ford has delivered great salesperson to make my purchase of my King Ranch very satisfactory. Adam Capps is great very helpful, purchase was enjoyable!! More