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40 Reviews of Don Hattan Chevrolet - Service Center
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March 20, 2020
Oil change and tire rotation Less than an hour to have my oil changed, tires rotated and the car washed. Clean waiting area with coffee minus the snacks they said were available. Less than an hour to have my oil changed, tires rotated and the car washed. Clean waiting area with coffee minus the snacks they said were available. Thank you Don Hattan. I’ll be back. More
by gds7579
Employees Worked With
Failed to get employees names
December 10, 2019
customer service is a joke Paid cash for a used car (2011 camaro RS) after driving it a few days I noticed the driver's side seat heater was not working so I made a appointment Paid cash for a used car (2011 camaro RS) after driving it a few days I noticed the driver's side seat heater was not working so I made a appointment to have it fixed. work was to be done on 11/20/19 was told the heater on driver side was bad and would have to be ordered. picked the car up on 11/27/19 Paid $720.09 for the repair.Drove it home parked the car a few days later I went to driver the car and found that the back section of the driver side seat was not working so I called back told Amber Doty that it was not working she set up another date of 12/6/19 I had to call after I got off of work to see if my car was done only to be told that the seat heat was bad and would have to be ordered.it would be here on the 12/7/19 and would be installed on Monday 12/9/19 I had made a appointment to have my 2019 chevy worked on 12/10/19 so i droped off the truck hoping to get my car back but found out it was not done the parts are on back order don't know when it will be here..I was also very unhappy when i picked up the camaro with bird poo all over it I had just had the car washed and detailed. after leaving the truck tonite I was giving back my bird xxxx covered car to drive until the parts come in. not happy with the service not sure i will return for anymore service. More
by garywstone
Employees Worked With
October 04, 2019
We have tried for over 2 weeks to get a resolution on our warranty issue. No one returns calls! Your commercials about how amazing your customer service is, are a joke. There is no accountability, only warranty issue. No one returns calls! Your commercials about how amazing your customer service is, are a joke. There is no accountability, only constant passing the buck. Moreover, the service manager lied just to get us to stop asking for his help. Our warranty issue could have easily been resolved and we would have stayed loyal customers, but this dealership lacks leadership and anyone willing to step up. More
by jyarnold
July 17, 2019
Service Department Experience There's nothing I dread more than sitting and waiting while my oil gets changed so when I do go in to get it done I am, admittedly, already in a bit o There's nothing I dread more than sitting and waiting while my oil gets changed so when I do go in to get it done I am, admittedly, already in a bit of a "mood", so to speak. I made an appointment, for the first time, at Don Hattan in Derby and when I walked in at the service center the smiling young lady greeted me by name! So, the experience starts off very pleasant. Made me feel like they for sure knew I was coming and would be getting right on with the oil change! And, yep, my car was immediately taken back, but by the time it was gone about 30 minutes I was starting to twitch a bit and popping my neck. Then, BOOM, here comes that pleasant young lady (who acts like everyone in customer service should act) to say my car was ready. I could not have been more pleased with the customer service (if that girl doesn't LOVE her job she sure doesn't let it show!), the cleanliness of the waiting area, and the fast and efficient oil change. I'll be getting my oil changed there from now on and will be recommending them to others! More
by DebL
Employees Worked With
The girl in the service department. She is GREAT!!!
April 17, 2014
Service Amber in service, was not willing to help, she was completely rude! I will ask for someone else to help me next time! Everyone else there was helpful, Amber in service, was not willing to help, she was completely rude! I will ask for someone else to help me next time! Everyone else there was helpful, nice and went out of their way to help me. Courtney was a complete delight to work with. More
by 48girl
Employees Worked With
Amber, Courtney
November 04, 2012
Another A+ visit to Don Hattan's service department! A big thank you to Jeff Henderson, who once again went above and beyond to make sure that what I needed done was done right, done on time, and stayed w big thank you to Jeff Henderson, who once again went above and beyond to make sure that what I needed done was done right, done on time, and stayed within my budget. Whether it has been for a routine oil change or my most recent visit for four new tires, I leave completely satisfied with the service and customer service that I have received. I will definitely be back. Thanks! Sara Chambers More
by loveteachingband
Employees Worked With
Jeff Henderson
August 05, 2012
To repair my truck longer than expected, but Jeff keep me informed each dayof the activity on the truck. The repair made the motor run like new. Jeff keep me infromed about the repair cost, so no suprise wh informed each dayof the activity on the truck. The repair made the motor run like new. Jeff keep me infromed about the repair cost, so no suprise when I paid the repair bill. I fell jeff went the extra mile in customer care. Jeff and JT came in on Saturday morning to finsh up the repair work. I talk to JT about the repair and he took the time to explane the problen and the repair. I fell they both work very hard to privide the great customer service. I greated with a smile when I arrive to pay the bill and that make spending my money much easyer. Thanks for the grate service. I would give them a 10. Red Barn Ostrich Farm Bob Johnson More
by Red Barn Ostrich
Employees Worked With
Jeff Henderson and JT
September 01, 2011
Went in to look at a used truck i was waiting for 30 minutes next to one sales people just kept walking by me and nobody paid attention i am a cash paying person when it comes time for me to get a vehic minutes next to one sales people just kept walking by me and nobody paid attention i am a cash paying person when it comes time for me to get a vehicle and nobody was wanting to help i went inside to find a salesman and all of them were to busy talking on their phones to help me So i have to say if your in the market for a vehicle avoid Don Hattan at all costs they are to busy worrying about themselves and not about there customers More
by Mikey123489
Employees Worked With
Nobody would help
June 27, 2011
I want to express my appreciation to the management of Don Hattan Chevrolet located at 6000 Hattan Drive, Wichita, Kansas for the excellent service I received. I called to set up an appointment on a Mond Don Hattan Chevrolet located at 6000 Hattan Drive, Wichita, Kansas for the excellent service I received. I called to set up an appointment on a Monday morning to request an appointment the same day. Although they were very busy, Matt Bryant made the time to squeeze me for the same day service. Upon arriving at the Don Hattan Service Center, I was met by Matt Bryant who walked me though the process. He ensured that my vehicle was expeditiously taken in for repair and showed me where I could comfortably wait for my vehicle. Within a few minutes, Matt Bryant came to the customer lounge and located me. He walked me back to my repaired, newly washed, and cleaned vehicle and provided me with copies of the receipt as he explained the repairs that had been completed. I felt as if I was the only customer that Matt Bryant had to deal with all day. He was pleasant, friendly, and energetic yet never rushed me in any way. He was also very knowledgeable and ensured that the passing of my vehicle to the mechanics and then back to me was a seamless transition. Based upon this experience with your service center, I greatly appreciated this impressive and refreshing personal touch approach to customer service. Therefore, I highly recommend Don Hattan Chervolet to be used by everyone. More
by KDT
Employees Worked With
Matt Bryant
May 18, 2011
I have used Don Hattan for several years and have always been Very Pleased! They always have gone out of their way to make sure everything was handled correctly, on time, with a smile and have a clean car been Very Pleased! They always have gone out of their way to make sure everything was handled correctly, on time, with a smile and have a clean car to drive away. I have sent several friends to buy and everyone was more than happy. More
by gblackford
Employees Worked With
Mike, Donnie & Jerry
