My husband and I drove several hours to search for a new family vehicle in the Wichita area. Tom Rogers greeted us as we entered the dealership, and offered a very professional experience as we shopped. He was friendly, knowledgeable and didn't pressure us to purchase. We ended up choosing a vehicle that serves our needs, and would highly recommend the dealership and Tom as a salesperson.
"Purchased a 2014 Jeep Grand Cherokee. Great experience"
Dave was great to work with, and no pressure! Gave us plenty of options and took the time to explain the various model on the lot. Montana, the Manager on-site was extremely helpful in getting us to a price and payment that worked well. Wherever you shop for a vehicle, you can have the good/bad experience, but I have nothing but good to say about what we experienced here and love the Jeep!
My husband and I recently purchased a car through Don Hattan. We were pleased with our salesman but not with the financial department. They were very rude and unprofessional. They also agreed on a deal and then went back on it. We like the car we bought but could have bought it elsewhere.
My salesman, Alex, was knowledgable, helpful, friendly, and honest. He set no unrealistic expectations. He came in on his day off to help me finalize the purchase. Chris, in finance, was quick and friendly. I had a great experience there. No pushy people. No pressure while I thought over the purchase. I would recommend Don Hatten Chevrolet to anyone who wants a positive, no hassle buying experience. I love the truck!
Literally worst experience with a sales manager ever! After 3 days of back and forth and me doubling the down payment I had offered, they called asking for 800 more repeatedly. And repeatedly I declined. They called again today and said "the deal is good, come and sign" and I clarified before hanging up. My down payment offer was accepted. Get to the dealership, half hour drive and they tried again to get me to add another $368. Exactly what they promised wouldn't happen. Even when I offered to split that cost and raise my max again, they let the deal walk over $180 and laughed at me when I was mad about the surprise fee. Unprofessional as I've ever dealt with. 25k car deal fell through over less than $200 bucks. Guy I negotiated with today was incredibly rude and condescending. And zero transparency from day one.
My wife and I stopped by Don Hattan Chevrolet on a cold and windy day last week to shop for a new pickup. We were greeted outside the showroom and directed to our internet sales contact, Dave Kampling. To make a long story short, Dave is a cheerful gentleman that we liked immediately. Dave worked diligently to find the truck to fit our needs. We took a test drive, presented our trade-in and left for the day to "think about it".
My wife and I decided the the truck we drove was the one we wanted and researched what we were willing to pay difference. Back to Don Hattan to see Dave, who expedited the appraisal and quote. Great price, off to F&I, we could not be more pleased with our first experience with Dave Kampling and Don Hattan Chevrolet!
I was greeted by tom rogers when i got out my car today told him what i was looking for and he was very helpful tested a 2013 fusion and bought it sat with me while i was waiting for my paperwork and we talked very nice guy not used to that kind service u get at a dealership everyone i spoke to today were awsome thank you tom i love my car
After driving on the lot for my first time I could tell which salesman was going to give me a good feeling and not to just take my money. Christian Jensen worked hard to find what I wanted and kept his word when he told me I would get the money I needed out of my truck. One thing stuck out the most for this dealership, they Wash Your Vehicle after service nice touch Don Hattan it seems simple but it really is a nice touch. The management deserves some nice raves as they also kept their promise that "I was done looking"