Don Jackson Chrysler Dodge Jeep Ram North

I am extremely disappointed with how this dealership handled our purchase and a $4,000 used EV tax credit. When we bought our used EV, we told the dealership several times that we did not qualify for th handled our purchase and a $4,000 used EV tax credit. When we bought our used EV, we told the dealership several times that we did not qualify for the tax credit. They added the $4,000 credit to the first draft of the contract, and we asked them to remove it. The final lender-approved contract they sent us— and the one the bank funded—did NOT include any tax credit. Months later, we received a letter from the IRS stating that the dealership filed for the $4,000 credit in our name anyway, even though it was not in the final contract. I contacted the dealership multiple times, and a manager admitted on a recorded call that the credit was filed in error and told us the dealership would send us a check to correct it. That was back in February, and we still have not received anything. Since then, the dealership has stopped responding with any meaningful updates. We now have to consider filing complaints with the State Attorney General and the IRS to resolve something that should never have happened in the first place. This has been an extremely frustrating experience, and I want other customers to be aware of how this situation was handled. More

Bought vehicle 29 July 2025 from overseas as I'm in the UK with the military. The odometer and sales receipt showed one mileage; yet when my transport picked it up on 19 Aug it was over 150 miles more. Dea UK with the military. The odometer and sales receipt showed one mileage; yet when my transport picked it up on 19 Aug it was over 150 miles more. Dealer gave several conflicting reasons for the added mileage and has not provided a written explanation nor apology, despite my requests. Fuel levels indicate the car was driven 15–17 Aug while in their custody. Several items sold with the car are missing or defective (advantage kit not provided, no floor mats, only one key, mirrors don’t fold, oil life 50%, stability control error, air suspension leaking). Multiple staff told me “these things happen” and refused to help, along with the GM avoiding my calls, emails, and voice mails. Unsatisfied and would not recommend. More

Worst Dealership ever! I currently have a loan on a vehicle I did not purchase through this dealership and have been trying for 10 days to get them to reverse the financing I currently have a loan on a vehicle I did not purchase through this dealership and have been trying for 10 days to get them to reverse the financing since I never took possession of the vehicle. It was sold and not even on the lot when I went to pick it up, so not sure how I financed it. Then found out it had severe hail damage that was not disclosed when I specifically asked. When I call and ask for a manager, they are rude and hang up on me More

Bait and switch along with very deceptive business practices. We came to a deal and I rented a vehicle to drive from out of state to purchase a new truck only to find out their "out the door price" di practices. We came to a deal and I rented a vehicle to drive from out of state to purchase a new truck only to find out their "out the door price" didnt include taxes. Not sure where else you can go in America to purchase vehicle without taxes?! Upon discovery I was told I need to learn how to read. Stay away at all cost. Very disappointed and a gross waste of my time along with insane lack of respect. More

Worst dealership ever. Go anywhere else. These people are awful- from snake oil sales folks to the anti-service department. They shouldn’t be running a lemonade stand. S Go anywhere else. These people are awful- from snake oil sales folks to the anti-service department. They shouldn’t be running a lemonade stand. Service department will leave you without a vehicle for weeks while they lie to you about why your vehicle didn't get repaired when they said it would. Ask for the service manager and you will get ghosted. Avoid this dealership unless your a masochist. More

I can't say enough good things about Brogan! He went out of his way to take us on several test drives and was very professional, easy-going and very patient. I recommend you ask for him if you a He went out of his way to take us on several test drives and was very professional, easy-going and very patient. I recommend you ask for him if you are wanting to purchase a vehicle. More

Our product specialist, Eric Palmer, and Luis and finance and the entire staff here at Don Jackson were extremely well-versed in their product. Great buying experience. and the entire staff here at Don Jackson were extremely well-versed in their product. Great buying experience. More

If you have go here make sure you deal with Eric Palmer for all of your needs. He is helpful from Sales to Service and anything in between. If you are in the market for a new vehicle, go see Eric Palmer. for all of your needs. He is helpful from Sales to Service and anything in between. If you are in the market for a new vehicle, go see Eric Palmer. More

Stay away from this place. My son, his wife, and their one-year-old baby were stranded in the middle of a storm with a car we bought from this place less than a month ago. The My son, his wife, and their one-year-old baby were stranded in the middle of a storm with a car we bought from this place less than a month ago. The mechanic told us that the transmission was altered to last for a couple of weeks, but that it was faulty. Now my young son and his family have no vehicle and no money to repair the car they bought with so much effort. They are frankly desperate, and the dealer washed his hands of them without any compassion—pure evil. More

Stay away! In all my years of buying and selling cars I have never delt with such a rude manager who was very arrogant and downing I'm not sure how Shawn holds In all my years of buying and selling cars I have never delt with such a rude manager who was very arrogant and downing I'm not sure how Shawn holds a job here. We will not be back. Too bad we can not leave a negative start BBB and higher management should investigate into how this man is treating customers. Outrageous! More