Reason for Visit: Sales
I recommend this dealer: No
My Review of Don Rosen Imports:
Terrible experience. Made us feel like second rate customers just because we were buying an used car, even at premium prices (3K miles, 5.5 month old car). Drove 8 hours to dealership to check out the car because the dealer said the car has perfect paint, no dings, no scratches, and no body work done, but the car had scratches from hitting a curb or something, and deep scratch marks that were not filled in properly. Trunk was suspect as it did not close properly, but dealer, service manager, and owner, all pretended that nothing was wrong and that it was in our heads, even though all other cars on lot did not display this fault. Dealer reasoning is that I am buying an used car and should not expect the car to be perfect. He also made fun of another dealership close by that I was going to check out, telling us that they were small, and that the 8,000 mile car they had there will not be in as "perfect" a shape as his 3,000 mile car. When I arrived at said dealership, it was bigger than Don Rosen, and the car was flawless, just like I expect when I spend $72K on a slightly used car.
This dealership left a bad taste in my mouth, with Bill being a classless act. He pretty much made fun of us, while kept us asking us if we're going to be buying the car, since it will no doubt be gone on the next day. The car is still there and he is still phoning me hassling me about buying his "perfect" car.
I was put off on buying any car after this experience.
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