Don White's Timonium Chrysler Dodge Jeep Ram
Cockeysville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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We bought a new 2009 Jeep Liberty on 10/09/2009. We had researched the vehicle before on the internet. When we arrived, we really felt like getting a VIP treatment, low pressure, and very friendly and know researched the vehicle before on the internet. When we arrived, we really felt like getting a VIP treatment, low pressure, and very friendly and knowledgable staff. Our sales person was Jeff. All questions were answered diligently without overstating the facts. This was the first time I can say buying a car was a most pleasant experience. The car was cleaned and in top condition. The day before our purchase at Don White's we went to Heritage Jeep in Owings Mills, who had a similar vehicle in stock. When I inquired about certain discounts at Heritage, they confirmed in writing that they would apply. After we arrived at Heritage, they would not confirm their earlier commitment. For comparison, we had asked for the same discount at Don White's. When we talked about the final price, Don White's without much haggling said, what we told you over the phone applies. So, the bottom line is: very positive experience! More
My experience at Don White's started out as a good one. However, the problems started when it came time to test drive a car. I received an overnight test drive car that was both a) filthy, inside and out, However, the problems started when it came time to test drive a car. I received an overnight test drive car that was both a) filthy, inside and out, and b) almost out of gas (when I received it, it had well less than 1/8 of a tank; I had to fill it up just to make it between my home and the dealership the next day). When price negotiations started, things went from bad to worse. I promptly returned all calls from the dealership, but was not returned the same courtesy. Rather than calling back to let me know that they could not match the price that I had received elsewhere, it took 2 calls from me to the dealership to learn this information. If buying a car was this much hassle at this dealership, I can't imagine how much of an inconvenience it must be to get your car serviced there...needless to say, I did not, and will never, purchase my car from Don White's. More