At 11:00 am I left my Jeep Grand Cherokee for an oil change, brake rotation, and two recall items. Patrick Hennessey took my car promptly and I gave him my cell phone number to call when the vehicle was ready. At 5:30 pm I called to see if the car was finished, was put on hold, and never did get a person (except the annoying woman's voice repeatedly and continually advertising Don White). At 6:00 I called back to be told the service department was closed, but that I could pick up my car until 8:30 pm. I think the service department does good work, but I would have appreciated a call from Patrick to tell me the car was ready since I needed a ride to the site. I do thank the ladies in the office for their courteous assistance.
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