Where should I start? Let me start by giving a little background on my situation, needed to get a new car as my lease was expiring in a few days and this was my last weekend to purchase a new vehicle. I did my research and I was set on a Durango, that is why I ended up purchasing the vehicle from Don Whites. First off the salesman was arrogant, pushy, and overall rude. Whenever I told the salesman that something was important to me and my wife, he constantly said "it's not a big deal". When finalizing the deal, he promised to throw in all weather mats, when I went back in to the dealership after the sale was finalized he told me that he didn't remember saying that and that he had nothing in writing. After then agreeing to purchase them from the dealership for $75 dollars, I was told he quoted me incorrectly and the price is really $135 plus tax. But when I told him that's not what we agreed on, I was then told once again "it's not a big deal, it's only a few bucks more".
After some back-and-forth negotiating with the salesman and finance rep on the price, and other terms I was then told that the lowest APR % I qualified for thru the dealership was with Suntrust for 3.64% even though I told them I was prequalified for 72 month loan at 1.99% from my credit union. The financial rep said that he called my credit union and that wasn't the case and I could only get the higher rate from Suntrust and that I should be happy that I got that. I then asked the rep to start the paperwork with Suntrust and that I would go into my credit union on Monday to get something from them saying I was approved for 1.99% and to hold off on filing the paperwork with SunTrust to which he said "no problem". Come Monday after sitting with a rep at my credit union I was told that no one received a call from the credit union to check on my pre-approved status. I then have the credit union rep call the financial rep at the dealership to explain that I was approved for the lower 72 month rate and to change the paperwork; that is when the financial rep told the credit union rep that the paperwork was already filed and that there was nothing he could do. The reasoning behind the high APR was because the finance rep was rating me on 75 month loan, not 72 like I requested. Apparently when you apply for a 75 month term, it automatically pulls the rate for an 84 month rate. Another issue was when when the financial rep told me that I could enroll in a bi-weekly payment plan and save $$$, he never told me that there was a $399 application fee plus a $1.95 installment fee attached to that agreement. I discovered that once I got home.
So after contacting the GM at the dealership and explaining the situation and what had transpired with the financial rep, he told me that "I've known the 'financial rep' for xx amount of years and that doesn't sound like something he would do". What ever happened to the customer is always right? After my conversation with the GM, he agreed to change up the paperwork to include my credit union as the lean holder as long as I was able to come back into the dealership to sign the new paperwork. When I returned to the dealership I met with one of the owners and asked him what the next step was, if I was to contact SunTrust to tell them that the loan was now thru my credit union or if they or my credit union need to contact them. His reply: "Why? The paperwork was never filed", even thought the financial rep told my credit union rep just the opposite and that nothing could be done.
If I had more time to visit other dealerships, I would've. I was just in a situation where I couldn't.
The salesmans name was Trevor Roy and the Financial reps name was Bill Gonzales