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Don White's Timonium Chrysler Jeep Dodge

10300 York Road, Cockeysville, Maryland 21030
Sales: (888) 481-7457

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
14% Recommend

Overall Rating 2.1

139 Lifetime Reviews

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Don White's Timonium Chrysler Jeep Dodge
139 Lifetime Reviews
Don White's Timonium Chrysler Jeep Dodge Info
Hours
Amenities
About Don White's Timonium Chrysler Jeep Dodge

About This Dealer | Hours of Operation | Amenities

About Don White's Timonium Chrysler Jeep Dodge

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free WiFi
  • Instant Financing
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • Express Service
  • Free Coffee
  • Authorized Parts Store
139 Dealership Reviews
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Reason For Visit
Sales (Used)

"Price and attitude"

The margin between the asking price and what I was willing to pay for was pretty close. The manger did not even acknowledge that I was there to buy a car, more-so that I had the cash with me to pay IN FULL. He wasn't willing to reduce the price to meet my offer. I left and I told the sales guy - "if the price change please contact me". He agreed, but to my surprise three days after I had left the dealership I found out that, DON White's dealership had reduce the price of the car to $8,700.00, when I left the dealership I made mention that I was willing to buy the car for $9,000.00. So I called and I was told that someone else had purchased the car. It is disappointing to know that a business would be run this way. This is the first time I am taking my time to rate any business, I feel obligated to let the public know how I was treat at this dealership. I rate it a ZERO. It is the height of unprofessional-ism that I have ever experienced. I am so disappointed.

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Employees dealt with

Rashard Goodman


Reason For Visit
Service

"Not happy with service"

I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was obviously to delay the warranty. Here it is nine months later, and I am responsible for replacing the engine. Kevin treated me very rude, told me to "file a formal complaint with Chrysler" which I did. He obviously lied to Chrysler, because when Stephani came back on the line she said it was a "misunderstanding" This vehicle has been serviced at Don Whites, and they MIGHT honor the lifetime guarantee on the engine, but have to do "a lot" of diagnostics for which I have to pay.The FIRST step is to pay them $110 to check spark plugs. I will NOT dump money into this dealer. Searches have revealed there is a problem with the manufacturing of the 3.8l in which the oil control rings were incorrectly installed, it is estimated that 40% of the 3.8l are affected. My 2005 Grand caravan with a 3.8l does not burn ANY oil, my Jeep burns a quart every 700 - 800 miles. Back round on me, I was a professional mechanic for 17years, I have been a mechanic my entire life. I used to possess an ASE MASTER certification in automobiles and light trucks, ASE MASTER certification in medium and heavy duty trucks. I carried the same certifications from Michigan state. I changed professions 15 years ago, so I let my certs expire, I state this just to demonstrate I am knowledgeable in service of vehicles. Tom

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Kevin Carrol


Reason For Visit
Sales (New)

"jury still out"

We have been waiting for over 6 weeks for a part for this brand new Jeep, that we find out has not even been ordered. After numerous emails and phone calls, we've gotten no results Chrysler's customer service has been given our concerns, so, we'll wait and see if they satisfy this deal. Lesson learned, Always get Everything in writing. Also, make sure you take time to read and understand what you're signing, no matter how long it takes you. Because you'll be paying the bill, not them. Mr. Williams seemed very eager to help us and very kind. Although we're not sure with whom the problem lies.

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Steven Williams

Kattye responded to this review

April 22, 2014

Well here it is another 2 weeks and we have gotten no satisfaction from anyone from Don White's Timonium. It seems to me that they will treat you like royalty to get you to make the purchase, then forget you're their bread and butter. If enough people get word of how they do business, they might find their bread lacking. I'm so disappointed, especially for my husband. He trusted what he was told. Like I said,, Never sign until you have it in writing And take your time to read it all. They are fast talkers and make it sound sweeter than it is.



Reason For Visit
Sales (New)

"Worst car buying experience ever!!"

We had absolutely the worst car buying experience ever here. This dealership has a host of problems which must ultimately stem from ineffective management of the staff. The following summarizes our experience: -we made appointments with salesmen twice and each time the salesman was not present and/or didn't have the actual vehicle they confirmed with us on the phone. -the salesman we did end up with was very green and the interaction was quite uncomfortable. After every two sentences he had to "go talk to the manager" which dragged what should have been a 10 min negotiation into a 2 hour ordeal. -we were told that our car was being shipped from the midwest several times on the phone which anticipated arrival dates which got pushed back twice, only to find out 10 days later that the car never actually shipped at all. Utter and complete gross incompetence on their behalf for not following up on this and lying to us!!!! -10 days after we signed a deal with a set price, our stammering salesman called to inform us that actually the cost would be an additional $3000!!!! The senior manager would not honor our deal and we gladly moved our business to Heritage Dodge on Reisterstown Rd and actually got a much better deal and trade-in offer from them. This place is a complete disaster!! Be warned!!

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Nick Tad???


Reason For Visit
Sales (Used)

"Don’t go here if you want to buy a new or used car the..."

Don’t go here if you want to buy a new or used car the profession of everyone there is absolutely horrendous, there rode, condescending and they contradict everything they say. We went on a test drive of one of the Jeeps and the whole time the sales men in the back, I believe his name was Justin, playing on his phone and every other jeep we come across he said “Yup I sold that one too” he was extremely arrogant, he had no knowledge of the vehicle we were test driving ether, he had to keep looking through the back seat window and reading off the window sticker. The next day we go back and talk to some other guy, because we wanted to test dive a different vehicle and we got a different sales men. His name started with a J, Jeff, John, something like that, and he was even worse, he did the usual spiel and then he said I’ll pull one up to test drive, but I noticed he never left the building, he disappeared and then came back extremely aggressive, he kept arguing with us and after a while we got the point that he just didn’t want to help us at all. We didn’t ever get to see the car, just the biggest (you know what) I’ve ever had the pleasure of meeting, and I’m not an aggressive guy, but you know its bad when you leave extremely fluster and wanting to beat the living quano out of someone. The worst thing is not even them “well yah there really bad” but it’s that the whole dealership gives the entire brand a bad name, so I give this dealership a zero I would not go here if I was the last dealership on earth, I would rather walk to get where I was going then get a vehicle from them.

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Reason For Visit
Sales (Used)

"My experience at Don White's was good as far as the..."

My experience at Don White's was good as far as the actual car buying experience went. However, of course there is payment. This brings me to William Gonzales. I have never been treated so poorly at a place of business in my life. I'm sure how I was dressed did not help me "fit" his profile for an ideal customer, but my wife and I did not deserve to be talked to and treated as though we were second class citizens. When the total of the vehicles price came up, there was a discrepancy on what the agreed upon total would be (a miscalculation from the sales department, a honest mistake), so of course my wife and I wanted to discuss this between ourselves. During this time, we were interrupted by Mr. Gonzales three times, ultimately saying that if we couldn't afford it, just to walk away and he could reverse the paper work. I personally felt very insulted by his assumption. He did not know our financial situation, nor should that have mattered. The fact is, I could have went to the bank and brought the cash on the spot, but my wife just wanted to make sure the miscalculation was fair. Ultimately, we did end up buying the vehicle, but having to deal with William Gonzales has deterred me from ever going back to Don Whites, or recommending them to anyone as long as he is there.

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Reason For Visit
Service

"I wanted to drop off my brand new jeep for service..."

I wanted to drop off my brand new jeep for service because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. After an extended period of time, the service team proceeded to tell me I was involved in a high speed collision and my bearings/control arm needed to be replaced. I explained to them that I have never hit anything in this vehicle and was confused because there was not a scratch on it. They also said because it was in an "accident" I had to go through insurance. I later called Chrysler and explained the situation, and they said it was covered under warranty. The representative from Chrysler called Don White's, and they told Chrysler it had chunks missing out of the tire and body damage and was involved in an accident. Upset by them making a story like that up, I took my vehicle elsewhere for repairs. The next dealership instantly could tell it was not involved in an accident and covered the repairs (which were only $180, not $6000) under warranty. It is my firm belief that the service team at Don White's was attempting to commit fraud by having my go through insurance instead of warranty. That way they could make up the prices and labor chargers instead of Chrysler paying them for parts only with a warranty service. After I had repairs done at the other dealership, I received notification that Don Whites placed a claim with Chrysler advising my vehicle was involved in an accident and not to cover it under warranty. This was done intentionally because I chose not to do business with them. I will NEVER do business with this dealer or recommend them to anyone.

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4
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Employees dealt with

Kevin Carroll, Charles Walden


Reason For Visit
Service

"My boyfriend who recently purchased a 2014 Jeep Cherokee..."

My boyfriend who recently purchased a 2014 Jeep Cherokee (Trail Hawk) took his vehicle there this past weekend. Only becuase we were in the area and the Jeep had been making a weird noise. Long and short of it, they told us we were in a "high speed" collison and the damamge was upwards of $6,000! I could not believe my ears !!!! There was ZERO damage besides a curb scratch. They told us it was not covered under warranty. Can you imagine being told you were in a high speed collision when you WERE NOT !!! So then, after taking to Jeep, Jeep agrees that they will pay for the service becuase there is no reason the ball joints etc should break on a brand new car that has only been driven on the highway -as covered according to Jeep. Jeep calls Don White's who LIES and tells them there is additional damage. So Jeep calls to say they would not cover the service. He was told he had to make an insurance claim which would jack up his insurance cost ! And why should he make a claim when he didnt even have an accident?!?!?! We were shocked at what was going on ! After a lot of back and forth, we took the Jeep to Adams Jeep of MD (in Aberdeen) where it was originally purchased. Adams took care of the situation without any accusations. Keep in mind, for a living part of my job accident reconstruction- so I know what a 55-60 mph crash looks - the scratch on the tire was NOT consistent with that of a "high speed crash." Needless to say I was sickened at what happened there. OH and then when we came to get the vehicle to take it to Adams, they "lost" his keys ..........

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Employees dealt with

Charlie & Kevin Carroll


Reason For Visit
Sales (New)

"I had only heard of the dealership online and lived two..."

I had only heard of the dealership online and lived two hours away. But, you guys were the only ones to have the exact dodge dart I wanted, I drove two hours to get there, and I was greeted as if I were a long time friend, and walked out with a Brand New Car that one can only dream of. Thank you to everyone who helped me out that day, And helped make one dream come true! Everything about this experience was worth the drive.

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Reason For Visit
Sales (Used)

"Typical sleezy used car salesmen. They tell you lies to..."

Typical sleezy used car salesmen. They tell you lies to buy the car. You drive off with a car with issues and they have nothing to do with you anymore. Don't trust a word they say! Don't waste your time or hard earned money!

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