Dorian Ford

Quick Lease I asked one of the salesman, Brandon, to keep me informed on good lease deals on '15 Taurus Sho. One day he called and gave me all the details on it a I asked one of the salesman, Brandon, to keep me informed on good lease deals on '15 Taurus Sho. One day he called and gave me all the details on it and the next day I was in the dealership purchasing it! My family is so happy that with how quickly Brandon followed up on the information and how he made the process so easy. He found the perfect deal with rebates and a trade in bonus that we couldn't refuse. We love our Taurus Sho. More

great car buying experience i bought a vehicle from nathan chiamp at dorian ford, I got a 2014 escape, and it was overall a good experience, i dont have any complaints, they hand i bought a vehicle from nathan chiamp at dorian ford, I got a 2014 escape, and it was overall a good experience, i dont have any complaints, they handled my license plate, everything was don in the dealership and i didnt have to go to a secretary of state, it was so nice. i ill be going back to get all my vehicles from there. More

Ask for Chris Just got a Ford Fusion at a great deal. Was very happy with my sales rep, Chris. He was very thorough, answered all my questions, and gave me a good Just got a Ford Fusion at a great deal. Was very happy with my sales rep, Chris. He was very thorough, answered all my questions, and gave me a good price on my g6 trade in. Place is friendly and helpful. More

Bait and Switch or Bust I've been looking for a vehicle in the $1000-$3000 (economical and within a budget) range and I notice the wide variety of cars listed at $995 at Dori I've been looking for a vehicle in the $1000-$3000 (economical and within a budget) range and I notice the wide variety of cars listed at $995 at Dorian Ford. Unfortunately every car I asked about had some UNKNOWN major problem with it. I realize a $995 car is a risk, but it really felt like the salesman was trying to talk me out of this vehicle for the sake of an UPSELL! So in a nutshell, either I found a large dealership that has no problem selling an UN-DIAGNOSED yet complete xxxxx. or they only have the cheap cars listed to get you in the door. Sorry, but having dealt with the economy for the last 5 years, I can't tolerate less than straight forward marketing. 1 stars for intolerance of deceit! More

My daughter and I went to Dorian Ford to look at a few My daughter and I went to Dorian Ford to look at a few cars that we had seen on the Internet, When we arrived, we were greeted by a very nice guy Bra My daughter and I went to Dorian Ford to look at a few cars that we had seen on the Internet, When we arrived, we were greeted by a very nice guy Brandon Kasper. He was very helpful. He also showed us a few other cars in the same price range; witch was a great help. We could not believe the prices that were marked on the cars, wow the prices are thousands less than the other dealer prices for the same type of cars. I had to ask if there was something wrong with the cars do to the cheap price. it was to good to be true I figured. Brandon assured us that the cars were fine and even showed us some kind of car fax. I feel bad we asked Brandon a million and one questions, And he answered them like a pro. I normally would not write a review but more dealers need sales guys like Brandon. He wasn't pushy and helped us out. I really feel like he was looking out for us as strange as that sounds at car dealer but it's true. He should train other sales people that's for sure. I will defiantly buy my next car from Brandon, he is the best sales person that I ever had helping me at a dealership. More

I purchased a 2009 Chrysler 300 Touring from the used car department on January 20, 2014. Upon returning to the dealership after the test drive, my husband expressed concern to our salesman, Mike Johnson, ab department on January 20, 2014. Upon returning to the dealership after the test drive, my husband expressed concern to our salesman, Mike Johnson, about the fact that the windows were fogged up, despite having the heat on. Mike's response was not to worry, the fogging was caused from the carpets having been shampooed. My husband felt the carpets, and they were indeed damp, so my husband accepted this explanation. We went ahead with the purchase, and included the two year warranty with the vehicle for peace of mind. Three weeks later, the windows of my car were still fogging to the point it was difficult to drive on the road, visibility was often limited to the point of being hazardous. Cracking the windows didn't help, nothing made a difference. We called Mike on February 13 and he told us to take the car to a Chrysler dealership and have them examine it and contact the warranty company for authorization. The Chrysler dealership determined that the recirculating door was broken. This meant that the air in the car was constantly recirculating the internal air and not bringing in fresh air to help reduce the moisture. They then contacted the warranty company and was told that this repair was not covered under the warranty. This was extremely upsetting, as they told us that the repair would require them to remove the dashboard, and this would put the cost in excess of $1400. My husband then called Mike at Dorian again to say that we had a problem. He told Mike that we had inquired about this being a problem and that he had promised that it was just the carpets. Mike's immediate response was to say that they are very careful not to promise anything. I will admit that I never heard Mike say the word "promise", but he was very adamant that this would not be a problem once the carpet dried. Mike then had my husband speak to the sales manager, Tony Mckeehn. This is where our experience went from bad to worse. When my husband explained the problem to Tony, his response to my husband was essentially, "You purchased a used vehicle, what do you expect?" He then criticized my husband for only going to the dealership and not taking it somewhere else for an inspection, despite the fact we had taken it to the dealership with the expectation that IF there was an issue, the warranty would cover it. My husband then asked if Tony was saying that he wouldn't do anything to help, and Tony said yes. Tony was rude and unresponsive until my husband said that if he was unwilling to help we would have to contact our attorney to see what they next step would be. Tony immediately said he would speak to his head mechanic and get back with us. The following day, Tony called and said that we could bring the car back and his mechanic would inspect the vehicle and see what he could determine. My husband told him that he would speak with me about it, and that we would call back on Monday. We talked about it, and pretty much decided that we did not want to spend money at Dorian getting the car repaired, that they would probably opt for a patch fix. This situation has left a bad taste in our mouth for Dorian Ford. Even if I allow that Dorian may truly have thought the fogging was caused by the carpets, their immediate response of denial and "not our problem" mentality is not the type of service that we look for in a dealership. I emailed Carolyn Dorian on 2/24/2014 and have not received a response as of today. More

I was able to walk into Dorian and leave with a vehicle, same day! The salesman, Bob Ducharme, was outstanding. He treated me with respect and listened to what I wanted/needed in a new vehicle. The entire p same day! The salesman, Bob Ducharme, was outstanding. He treated me with respect and listened to what I wanted/needed in a new vehicle. The entire process was smooth and i was even pleased with the paperwork process (painless). Thanks Bob!!! More

Traded in a 2011 F150 Lariat Ecoboost at the end of November 2013 for a used 2008 Explorer cause I wanted to cut my payments in half. Sold me a warranty for $2000 and acted like it covered everything i November 2013 for a used 2008 Explorer cause I wanted to cut my payments in half. Sold me a warranty for $2000 and acted like it covered everything in drivetrain when purchased. Took it for a test drive and felt like something was wrong in trans and it was misfiring around 50 mph. Told the salesman when I came back. He said he couldn t get it to do it..of course lol. Anyway he said if I had problems bring it back. So the day I drove it home..I live an hour away....it was misfiring like crazy. Took it back the next day and he took the car while I went back to work. Of course they couldn t get it to do it again. I have plenty of experience working on cars so I knew it was a plug or coil pack. Anyhow, they told me to bring it back if it did it again. So now 2 months later and only two payments made it s driving HORRIBLE, misfiring like crazy and shifting like #$%$! I bring it in and they say they ll look at it. Come to find out that $2000 warranty they sold me COVERS NOTHING! So they put me in a rental for almost a week and tell me what I have been saying since I first test drove it.....the plugs need to be changed and the coils.....$950 plus they inform me the plugs will break off in the block for this motor and could be another $80 a cylinder!?!?!?!?! WHAT???? Of course the warranty doesn t cover it and the used car manager says I ve had it for too long and will not cover it!!!!!! So they say the ball joints were bad and charge me almost $400 to change them and for diagnostics to do nothing lol. Then the trans issue, a computer update, can t be done until the misfires are fixed and will be another $100 deductible cause the warranty deductible only covers one visit..lol..go figure. Anyhow long story short, I WILL NEVER BUY ANOTHER THING FROM DORIAN, EVEN PARTS!!! WHAT A BUNCH OF CROOKS!!!!! Did all the work myself for $250 over the weekend and took 2 hours. Looks like I ll be buying my new Mustang from Imlay City Ford! More

Attempted to purchase a used Ford Flex. During the process, another dealer we had been working with previously offered us a much better deal ($1,000 less for the nearly identical vehicle). Since we wa process, another dealer we had been working with previously offered us a much better deal ($1,000 less for the nearly identical vehicle). Since we wanted to keep our money in Michigan, we asked for some concession on Dorian's behalf in order to be more competitive. We were told the price was not negotiable. The fast talking, stereotypical salesmen in question, Mike McDonnell, told us "we've already paid your sales tax" and "your deposit is non-refundable". Both statements were outright lies. His attitude was take it or leave it ("It's no big deal to me, I sell 30 cars a month") and quite condescending as well. We asked to speak to the sales manager and/or general manager, but they didn't call. I also attempted to talk with Carolyn Dorian, V.P. of the dealership by email, but received no response. Do yourself a favor and Google the reviews/ratings for this dealership and read them thoroughly prior to getting involved with them. I'd like to think our experience doesn't represent the dealership as a whole, but the negative reviews (even with Mr. McDonnell specifically) go back for quite some time. More