I was interested in buying a used GS 350 and found a car at Dosrchel that fit the bill. I have not dealt with them before and this was my first experience with their clear price method of doing business. I had done my homework before and went to the dealership and was very happy with the transaction. In fact, in my many years of buying cars I found it to be my best experience ever. I live in Jamestown, 140 miles from Rochester, and Lashonda Love-Moody was very attentive to making it possible for me to buy the car on Wednesday when I was passing through Rochester and pick it up and drop off my trade on my return to my home on Friday.
I just leased a new Lexus NX. It was a pleasurable experience from the start. Bill Barish and the team at Dorschel were very thorough in the features and paperwork with the car.
This was a spur of the moment purchase too.. stopped in on a Friday night on my way to dinner with my wife and were back the next morning to test drive first thing and brought it home in less than three hours. We were very impressed with the whole experience.
Once I found the car I wanted, trying to communicate through the phone system was impossible, email was useless. Overall 2 out of five people were great to deal with, one of which saved the sale and she worked in the parts dept., but she was the ONLY one to call me back. When the sales manager asked about my experience, when I started to explain, he talked over me and was VERY dismissive. As a business owner - I would have fired him on the spot.
Just bought a 2012 Lexus RX 350, after totaling my 08 Highlander. Bill Barish was very patient and kind to answer all my concerns and questions which were many. The dealership made me feel very welcomed and comfortable!!
I had purchased a vehicle from Jonathan Hakes 8 years ago and contacted him at the end of April for guidance on purchasing a new vehicle. I NEVER expected to purchase a Lexus NX SUV. This was not on my radar screen. NEVER! The entire experience from test drive to discussing the actual sale (trade-in and purchase price) and picking my Lexus up was simply amazing. At no time did I ever feel pressure. Cheryl Carney also made me feel like a friend vs. a client. The paperwork was minimal time spent. The best time was exploring my new vehicle's options. Cheryl must have spent well over an hour, maybe even closer to 2 hours, explaining the inner workings of my vehicle I am still blown away knowing this is my Lexus. And then she called me this past weekend to find out how things were going! No one does this! Cheryl did.
I would and have recommended Dorschel and Jonathan and Cheryl to anyone I speak with about my new SUV.
You should be extremely proud to have Jonathan and Cheryl working for you.
Thanks for making this experience so memorable.
Jill McWilliams was again a fantastic sales person. She is very attentive and accommodating and never pushes! We are very pleased with our choice and she was very patient with our test drives and questions.
Ron Waters was outstanding finding a SUV that fit in my price range!! My salesman William Barish did not pressure me in any way. He knows his job and does it well. The experience was the best I ever have been involved in! Finally John Chapin the Lexus technology Specialist walked me through the options on the SUV that make using them fun and easy to use. Thanks guys and keep up the terrific work!