Doug Smith Chevrolet

I’m a disabled veteran and longtime Chevrolet customer. Two weeks ago, my 2022 Silverado Trail Boss (6.2L, 56,000 miles) blew its engine while towing - on the freeway, in summer heat. The truck is under Two weeks ago, my 2022 Silverado Trail Boss (6.2L, 56,000 miles) blew its engine while towing - on the freeway, in summer heat. The truck is under the 5-year/60k powertrain warranty, and the failure wasn’t from abuse or neglect. It simply failed. I had it towed to @DougSmithChevy in Spanish Fork, expecting service and support. Instead, I got: ❌ No loaner vehicle ❌ No rental assistance ❌ No timeline on repair ❌ A lowball trade offer before I’d even gotten an estimate I was stranded - with a trailer - and not one person at the dealership offered meaningful help. GM’s own warranty mentions “Courtesy Transportation,” but apparently that doesn’t apply when a disabled veteran actually needs it. As of now, I’m paying out-of-pocket for a rental while waiting on GM to find a new engine. No ETA. No accountability. Just corporate silence and dealership indifference. @Chevrolet @DougSmithChevy - this is your moment to fix it. Back your product. Back your warranty. Back your word. To anyone considering buying from Doug Smith Chevrolet: know how they’ll treat you when it matters. #DisabledVeteran #ChevyLetMeDown #ChevroletWarrantyFail #GMResponsibility #DougSmithChevy #ChevyTrailBoss #WarrantiedFailure More

Excellent experience! Very helpful, professional, and friendly. Made me want to come back whenever I need a new car. It was my first car so I was a bit wishy-washy, commit Very helpful, professional, and friendly. Made me want to come back whenever I need a new car. It was my first car so I was a bit wishy-washy, committing and backing out a few times. But they were very respectful of my opinion and understanding. More

I had the opportunity to work with Jesus to purchase a new Tahoe recently, and the process was awesome! Jesus was great to work with, very friendly, and very helpful. I would drive down to that dealersh new Tahoe recently, and the process was awesome! Jesus was great to work with, very friendly, and very helpful. I would drive down to that dealership again just to work with him and the dealership again. Thanks for your help and patience! More

What a great, great experience I had!So professional and What a great, great experience I had! So professional and very informative. And most importantly - you feel like you're part of a family there! I ac What a great, great experience I had! So professional and very informative. And most importantly - you feel like you're part of a family there! I actually wanted to leave a 10 star review but the maximum possible is only 5! From Daniel Jimenez (what an extraordinary person he is!!!) and Ammon Guild (positivity through the roof!!!), all the way to their manager - you feel like these folks are there to HELP YOU, not just to sell you a car and then to the next customer we go. No - they are there to help. This dealership is a great TEAM of people, a real team that will OVERDELIVER 100% of the time for you... the customer! Keep up the great work and passion!!! Thank you - folks at team Doug Smith Chevrolet! More

Doug Smith was great to work with! There team was great! Our salesman Corey was great! Very professional, friendly, and responsive! I will definitely buy from them again! Our salesman Corey was great! Very professional, friendly, and responsive! I will definitely buy from them again! More