Downtown Toyota-Subaru of Oakland - Service Center

The advisor Raymond was helpful and explained the cost in detail. They provided a free rental for me to use since my service would be overnight. However for the amount I paid I would have expected a car w in detail. They provided a free rental for me to use since my service would be overnight. However for the amount I paid I would have expected a car wash or vacuum to round out my service. More

Reps were friendly and helpful, and communicated well when to expect the return of our vehicle. Having a twenty-five word minimum for reviews is silly though. when to expect the return of our vehicle. Having a twenty-five word minimum for reviews is silly though. More

Definitely a 5 star experience even during covid! I am always fortunate to get Vern Chao as my service advisor who is friendly, patient, professional, respectful and will answer questions I may have...I a always fortunate to get Vern Chao as my service advisor who is friendly, patient, professional, respectful and will answer questions I may have...I appreciate he keeps me up to date on time and recommendations needed without any hard sell. My recent visit was the first taking their “shuttle” to and from work was a great experience as well...I believe Alex was the driver in the morning with Mike picking me up in the afternoon...BOTH friendly, engaging and have to add great drivers! I rarely take any shuttle as I tend to get motion sickness and these guys made it a very pleasant ride and flew by with conversation! I made it a point to get their names as they represent Toyota and just impressed with the customer service here! Thanks to all 3 and all staff that made this visit seamless and quick. Major props! thank you More

Staff were very friendly and also apologized that it took a while to get me checked in. David took the time to talk me through my service and any potential costs. He also made sure that I had a way to get ho a while to get me checked in. David took the time to talk me through my service and any potential costs. He also made sure that I had a way to get home and reminded me of their drop off service, which I used and was very pleasant. More

Great Job, handled promptly, and great customer service. Will take our cars there again and recommend to friends and family. Vern always takes care of us and is thorough and makes the process go by quick! Will take our cars there again and recommend to friends and family. Vern always takes care of us and is thorough and makes the process go by quick! More

**CREDIT CHECK REQUIRED BEFORE YOU CAN SEE/TEST DRIVE CARS** I am first time car buyer with excellent credit and headed to Downtown Toyota with the intention of buying my first car. I made an appointm CARS** I am first time car buyer with excellent credit and headed to Downtown Toyota with the intention of buying my first car. I made an appointment in advance and was instructed to ask for a specific salesperson when I arrived. Upon arrival, I was rushed inside to get my temperature taken while at least 3 employees walked around without masks. I was then helped by someone who was not the salesperson assigned to me over the phone. After completing a lengthy questionnaire and being transparent about what I was looking for, the salesman took my paperwork to the manager and returned asking to run a credit check before I could see or test drive cars. This is a strange request and I have never experienced this at other dealerships. I am curious to know if this is the treatment all customers receive or just black women? This is a predatory environment and I would not recommend visiting this dealership to anyone. More

incompetent NOT RECOMMENDED , STAY AWAY. worst dealership ever. i bought the car from them CERTIFIED pre-owned 8 months ago, i already bought an extended warrant NOT RECOMMENDED , STAY AWAY. worst dealership ever. i bought the car from them CERTIFIED pre-owned 8 months ago, i already bought an extended warranty from a third party through them. my brakes had a weird noise coming from a brake component in the engine compartment; i sent my car there and it took them 21days to GUESS what was the problem (guessing only, they couldn't verify, couldn't confirm); . they want to replace parts that they think it MIGHT be defective; only replacing parts until they hit the actual defective one. they want there money ($3500)by anymean; they will charge the warranty company $3500 if they fixed it correctly; or they will charge ME $3500 if they tried to fix it but they failed. they are not sure where exactly the problem is and want to charge me for fixing it even if they failed to fix!!! what logic is that???!!!! they are incompetent to handle mechanical car problems and they will make the customer the scapegoat?! and to add insult to injury they charged me $191 for a rental car i didn't ask for. i complained to the headquarter, i have proof for everything. i am taking my car somewhere else. NOT RECOMMENDED, STAY AWAY FROM THEM More

I do NOT recommend this service center. They are rude hustlers and crooks. I went in for my 45,000mile service and breaks. Got an estimate for $600. A little more than I expected, but I needed it don hustlers and crooks. I went in for my 45,000mile service and breaks. Got an estimate for $600. A little more than I expected, but I needed it done that day, so I said OK. They called several hours later and informed me that the total cost would be $925. They offered a free rental car for the day and I accepted. We did a 20 second walk around to inspect for scratches/damage to the car. I noted a few on the passengers side and signed off o the vehicle. I drove off with a friend. When we came back they had 3 guys do a detailed inspection of the car and found a tiny, dime-sized chip in the windshield. My friend had noticed it earlier, but had not said anything because we had already driven off and it was so small. I never saw the chip. They want to charge me $976 for parts and $275 for labor. It's a toyota car at a toyota dealership/service center. The price seamed really high and I had not actually put the chip in the windshield. I asked to speak to a manager and he came out and said he was going to turn it into their insurance and I would have to pay for it. I called my insurance and they said they could repair it for $125.34. I will be filing the claim with my insurance to open an investigation. I will be reporting Oakland Downtown Toyota to the business board. I love my car and I liked my old dealer in San Jose but I have just moved to the area. Dealing with these people has made me want to sell my car and disconnect from toyota altogether. Please find another dealer/service provider for your car. More