Dublin Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Tito Perez

My Review of Dublin Honda:
Tito Perez from internet sales is just another slimy car salesman. He'll send you a quote over the internet that looks good, but once you try to confirm the deal, he'll throw in other things to raise the price.

Specific example: For the cash for clunkers program, a government program that guarantees your trade-in value at a certain price, he says that there the price is $1000 higher because it is a part of the program and the price he quoted you is not good for this, against U.S. government's rules.

Scanning his inventory from other dealerships also shows that he was lying about vehicle availability in the first place and is very curt on the phone, insisting that you come in for further negotiations (meaning a long drive out from the Peninsula/South Bay) and does not answer your questions over email or the phone. Simply ignores your questions and asks "when do you want to come in".

Do not waste your time with this dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: VINCE

My Review of Dublin Honda:
THIS WAS A REAL SURPRISE TO FIND A SALES PERSON WHO WAS SINCERE ABOUT OUR NEEDS .HE SPENT TIME AND SHOWED US EVERYTHING EVEN THOUGH WE TOLD HIM WE WERE JUST LOOKING I WILL BUY ANOTHER CAR FROM HIM IN THE FUTURE.THE WHOLE EXPERIENCE WAS GOOD .WE ARE SATISFIED. VINCE WE THANK YOU.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Saeed Ahmad

My Review of Dublin Honda:
My sister-in-law and I were at Dublin, CA Honda dealership on June 20, 2009 looking for a Honda SUV and we requested to test drive one of the vehicle. Saeed Ahmad, sales rep. told us to call him if we needed help but he was not friendly. When we wanted to test drive a vechicle and told Saeed Ahmad, he told us to come back another day since they were busy. My sister-in-law wanted to purchase the SUV but she wanted to be sure she was comfortable driving the vehicle.

I am a former Honda pilot owner and I had convinced my sister-in-law to purchase a Honda vehicle, but because of how we were treated we are going to purchase a vehicle from a different car dealer.

Too bad, Dublin Honda lost a sale!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Gordon Gooch & Sean

My Review of Dublin Honda:
I am not surprised to see such a low rating of this dealership [Dublin Honda, CA]

I will NOT recommend any one to go to this dealership, unless they drastically change their attitude and practices of doing business. My experience with them was horrible. I was quoted a Price for 2009 Honda Pilot, and in a day told via email and phone that the particular vehicle is no longer available. The same day I walked in the Dublin dealership, and was offered same vehicle @ ridiculous price [actually they had two of the same model/color/trim]. They just backed off from their internet quote.

They were non-courteous and rude to the extent that when my wife asked for water, while I was out with the sales person for test drive, she was pointed to the vending machine by the receptionist.


I am going to report this to Consumer Relations and to Honda USA.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Mark Burda

My Review of Dublin Honda:
The purchase part of the vehicle was no problem. Got it using a AAA price over invoice deal. They didn't have a second key to the car -- couldn't find it for a NEW CAR!! It is now upon me to get the salesman to get the key and he has conveyed that attitude towards me. Answered his cell phone while not in the office and told me to call him back the next day. In the days of 41% car sales, car dealerships and salesmen should be doing everything in their power to attract and keep new customers.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Saaed Ahmad

My Review of Dublin Honda:
I visited the show room on Saturday(01/10/09) to check out a Honda civic model. I was initially attended to by Saeed Ahmad one of the sales representative and was asked about the seriousness of my visit and my intention of buying the car or finding out information. I was surprised by the fact on inquiries about my credit score even before I was shown a car. The test drive was delegated to by another sales guy Ed , with an uneventful ending to that. I then again was attended to by Saeed, I asked him the leasing deals. I was told that no information on any deals would be given until I file for a credit application.

I asked that I be shown the details of leasing and then I would file for a credit application, Saeed who had scratched a few numbers on a sheet of paper tore the paper and walked away. This rude behavior shocked me and I informed Ed that I have to look at the lease contract before I sign on anything. This lack of common courtesy and rude behavior is shocking and appalling to me. Saeed also muttered profanity under his breath and walked away, this is so amazing to me that they actually train sales professional to be such first rate idiots.

Ed apologized for his Seniors behavior and brought a sample leasing document.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Russell, Mark Burda

My Review of Dublin Honda:
Drove a 2008 Odyssey on 12/27/08 with Russell. Nice guy, low pressure, no complaints. Told him we were just browsing. On 12/31/08 Russell called and stated we'd get a great deal on the car (last 2008 on the lot) if we rushed in and bought it. Checked Edmunds.com. Edmunds TMV for the car was $28,078 and we could get the special finance rate of 3.9% for 60 months...MSRP was 34,500ish. After a couple hours (making us late for our New Years Eve party), "Sales Manager" MARK, begrudgingly agrees to the Edmunds TMV...but wouldn't go lower. So we left as we felt we could do better than TMV on a 2008.

On 1/2/09, MARK calls us back and repeats his offer on this new 2008: $28,078 + Fees and 3.9% for 60 months. He states he can't go lower. So okay...we decide to go for it. I provide info for my loan app over the phone to expedite and make it easier on the family. They send the car to be washed and detailed.

Then about an hour later, MARK suddenly remembers this Odyssey was sold before but never picked up...so it wouldn't qualify for new car honda financing (BTW, turns our Russell was the guy who sold it the first time...6 months prior). He said he could sell it as a "certified used car" but it would now cost me another $550 plus 4.9% OR I could pay the original price we agreed to, get only 5.9% financing and the warranty on my NEW Honda would only be good for another 30 months....grrrrr.

Even though this was THEIR mistake/omission/oversight/LIE...they wanted to stick me with the entire cost of the error. They weren't even willing to split it with me (ie They'd eat the $550 certification cost and I'd eat the higher interest rate). Which BTW, if you do the math was almost exactly the same $$$. The additional interest would've cost me a little over $600 on the life of the loan. MARK told me to take or leave it. They wouldn't bend.

Needless to say, I passed ONLY because I felt this was a classic bait and switch and didn't feel I should have to pay for their mistake. The whole reason we started down this road is because they called us (both times) and promised a great deal. Clearly they knew all along something was up with the vehicle.

They must've known the vehicle had been sold before and that it wouldn't qualify as new. MARK even mentioned at one point that they'd had this problem with this vehicle before, but conveniently forgot to mention it when my sale was going through.

AVOID DUBLIN HONDA if at all possible...nice showroom...lots of cars to choose from, but MARK is very hard to deal with...and is probably a shady character. Russell...well the jury is still out. Nice guy, low pressure...but the failure to mention he already sold the car before was kinda cheap IMHO.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: 2

My Review of Dublin Honda:
Do not go for this dealership.

I called the internet department to ask for price. And I asked if I come in to buy the car today, would he took off $100.
He agreed and said it is only valid today. I asked him to send me email to confirm this. He said he cannot because then I will go to other dealers with the quote. So I thought OK. That's fine. I can thrust him.

Then I drove to this dealer place after work and asked for the guy.
The guy came and said he never talked to me over the phone.
He said that is his name and his phone number but he never talked to me today. He cannot reduce any of the price. He is definitely not friendly.
I asked if he can check any record who answered his phone. He said no. No one can do anything about it. Maybe some other people or salesmen answered the phone.

This is just really ridiculous. I don't have much experience dealing with car dealers. It is probably the way they run business. But I expect when the guy said he is someone over the phone, he better be the guy. Otherwise, it is just lying and no
credibility.

I would have bought the car without the $100 off. That's not a big deal.
But it is just making you feel upset when you are not treated friendly at all when it is not your fault.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Kipp

My Review of Dublin Honda:
Took my 2007 Civic in for a 30,000 mile service. I had made an appointment for Friday. I dropped it off before they opened and let them know that I would not be able to pick it up until Saturday, giving them AT LEAST A FULL DAY to perform the service. I got a call at 10:00 Friday morning letting me know they had received the car. I got another call around 3, letting me know that it was done. I picked up the car on Saturday around 1. I got on the freeway to go to an appointment. At 40-60 mph, the tires sounded like a rocket taking off. At 70, the steering wheel was shaking so bad I thought the wheels were going to come off. I got home around 4 and immediately called them back. I was sent to a voicemail four times before reaching a live person. I told them that the car was in significantly worse shape than it had been when I took it in and because I commuted for work, it was not in acceptable condition. We made an appointment for 8 Monday morning. Of course, I was scared to drive the car over the weekend, so was essentially left without one. I arrived at 8 on Monday. I was told that they would check the alignment, but the only way it could be checked was by driving it and seeing if the car pulled one way or another. They then told me they had already done that on Friday. Of course, I knew that they actually can measure alignment on some computer thing, but did not share that information with him. Instead I waited to see what other lies they could come up with.

After waiting three hours, I finally got my car back. The story was this...while they said they had checked the alignment during the 30,000 service, they had not. It was "significantly" out of alignment in the back, which had caused the tires to cup, which resulted in the noise when those tires were rotated to the front. In addition, a part that was covered under warranty had gone bad, making it impossible to get the car back in alignment. They had to replace the bad part and then do the alignment. They apparently also never took it for a road test on Friday, or they would have realized that something was wrong. I was told that Friday was "crazy" and the freeways were busy, thus their failure to take it out. God only knows what else they say they did under the 30,000 miles service, but that they actually did not do because the day was "crazy."

On top of all of this, when I did get my car back on Friday, it had grease on the back seat (apparently where it had dripped when they relubricated the doors) and someone had stolen most of a bag of change that I keep in the car for emergencies.

I never go to the dealer. I went because I thought it was more convenient to take the car in on Friday and pick it up at my convenience on Saturday. However, after being carless for Friday, Saturday and Sunday, and after wasting three hours of my life on Monday, I will never go back. They lied and they didn't do their job. I hope they are happy with the $420.00 they got out of me. They will not get another penny of my money or a minute of my time.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Jim Bailey

My Review of Dublin Honda:
I brought my 2007 Honda Accord in for service (I bought the car there and have loyally brought it there for service every time), and they broke my windshield! I understand that accidents happen, and I am not angry at them for braking it. HOWEVER, I am furious at the fact that they are refusing to take responsibility. I brought in a perfectly good car, they BROKE the windshield, and now they are refusing to fix it.

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