To begin with I left 6 comments on the "ASK KEN" website with ZERO response. I guess I was foolish thinking Ken Harvey was actually going to read them, and answer. (Instead I got emails asking when I want to come in and do a test drive.) ?
This is my recent cash purchase experience at the Ken Harvey Dealership over the Memorial Day weekend. (Saturday May 23rd to be exact.) Mind you this my 7th Honda purchase. So I am a faithful repeat customer.
When Vincent and I settled on the car purchase of a 2016 Honda HR-V EX, he informed me that the car I wanted, was being switched with another dealership, and that it would be awhile before it got there. He failed to mention how long. It wasn't until I went in to sign the paperwork, an hour later, I was told it would be a few hours. I spent over 6 HOURS at the dealership that day. I would have gone home had I known. During that time Vince never checked in with me, unless I had him paged. (The sweet gal working the front desk did, so kudos to her.)
I guess I can live with the long wait, but what I can NOT live with, and the more important topic, was my 2010 CR-V EX trade-in. I knew going in that the Kelly Bluebook was $16,800 for a Dealer trade in, or $18,900 if I sold it on my own. So I really thought my request for $16,000 was a fair trade-in. Vince told me because it was a late model, he could only give me $14,500 tops. He went on to say that he wouldn't be able to sell it for much more than that. (Mind you I kept that car in pristine condition, just spend $800 on BRAND NEW TIRES, and it only had 23,000 MILES. I also included the recently purchased cargo tray and cargo cover, extra set of unopened wiper blades, and all the maintenance records..oil change every 3,000 miles, and their original MRSP window signage.)
* Anyway, image my SHOCK less than a week later, I see my car posted on their "Used Car Lot" for $19,883. Stock# 122932 VIN: JHLRE3H59AC009213. WOW... isn't honesty the best policy? So I requested them to "make things right" with me. Asking for at least a $1,500 CREDIT back, is not unreasonable. They would still make a profit off my trade in. As mentioned 6 emails later on ASK KEN, I have yet to hear from them. ~ Maureen