I scheduled a service appointment for 7:30 a.m. We just moved to Northern California from Southern California. When I scheduled the appointment, I also arranged for a loaner vehicle. I explained to the Honda representative with whom I made the appointment that I had to have a car at 7:30 a.m. in order to make an 8:00 a.m. meeting. I was told that a car would be waiting for me. When I arrived at 7:20 a.m., I explained the purpose of my visit and asked when I should pick up the loaner car. The service representative told me that it wasn't possible to get a car that early. When I asked why I was told otherwise, he began deriding me, even going so far as to question the veracity of my statements. I was shocked by this representative's hostility, rudeness, and demeaning attitude. After a few minutes with this person, I elected to leave without getting service.
I've owned four Honda vehicles. My family has owned 13. Although this experience won't drive me away from Honda, it will ensure that I never visit Dublin Honda again, either to have a car serviced or to buy a new Honda. I'd much rather drive more miles and deal with someone who properly represents the Honda brand than to deal with Dublin Honda again. Good riddance.