My Wife and I were set on getting a Mazda and went down to the Dublin, CA. dealership since it was just 10 minutes from our house. We dealt with a gentlemen named Michael B. and he was absolutely fantastic. The car we wanted was on its way and they asked us put down $500 deposit to hold the car and we wrote them a check. We had not completely agreed on the price but in good faith felt that we could work out a deal.
The car took two days to arrive, which was fine, but in those two days, two separate dealership was able to offer us the same exact vehicle for $500 less than the last quote Dublin provided.
So I went back to Dublin and gave them another shot. I even told them they didn't have to match it because we rather bring business back to our town and we truly liked Michael, but we simply couldn't just leave a full $500 on the table. Unfortunately they didn't budge even a dollar, which was also fine as every dealership has slightly different margins. No hard feelings.
I asked for my deposit back and I would be on my way. That is when your management at Dublin showed their true colors. As Michael is trying to locate my check, your General Manager, Dave Brown, said to him (not knowing I was standing off in the corner), "He is not a priority right now, he didn't buy a car from you."
I didn't say anything to him as I figured they would just find my check and I would be on my way. Another 10 minutes or so Dave comes up to me and shows me a receipt that incorrectly showed that I used a "Visa" to put down the deposit and that he'll have to do some research and send me a check at some point.
I showed him a copy of my check and he said "it doesn't matter" as he has to go find it and "does not have the time right now". We had it out and he promised he would have a check for me or find my check by the end of the day, thereby forcing me to have to come back to the dealership again.
After I left, Michael helped tracked down my check within 10 minutes and now I have to return later this evening to go get it.
If Dave came up to me in a friendly and genuine manner I would have been fine. However, he was rude, unprofessional, and arrogant. It was obvious he was being a xxxxx because I did not purchase a car from them. I was shocked that he was the General Manager. He isn't fit to be a Sales Person.
It is not unreasonable for a customer to want their check back prior to leaving the dealership if a deal cannot be made. Dave made me glad that I did not purchase a car from Dublin. Because of Dave I'll be sure to drive 15 miles out of my way to another dealership to get my car serviced. Because of Dave I'll be sure not a single family member or friend of mine will ever set foot in Dublin Mazda.