Dublin Mazda

Dublin Mazda
5510 Scarlett Drive
Dublin, California 94568
(888) 519-2902

Manufacturer: Mazda

Most Reviewed Employees
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Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free WiFi
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 9:00 AM - 6:00 PM

Twenty-Four Month Rating: 4.9/5
51 Reviews
Dublin Mazda

Overall Score: 5 Star Rating4.9



About Dublin Mazda
Certified: Dublin Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Dublin Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Grandpa Greg
5/4/2012 12:31:07 AM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Davis, ReyesGarcia and Mike in finance

My Review of Dublin Mazda:
I was looking for a car in my home town. I went to the various dealerships. They did not seem to have any offers that interested me. I picked up the paper and seen an ad from Dublin Mazda. I was interested in the offer they were advertising. I called. The person who answered said the offer was available. I said, " please check and call me back." I did not want to drive there and not be offered at least what the paper was showing. He called me back with a better offer. We arrived and were provided the offer. The entire experience from start to finish was one of the better, if not best "major purchase" experience my wife and I have had. I recommend this dealership for this brand of new car.

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ninernut
4/9/2012 1:37:43 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Paul; Don

My Review of Dublin Mazda:
I purchased a used Mazda 3 and Mazda 5 from other sources. I decided to take the cars to Dublin Mazda for service, due to Ken Harvey's reputation as a Honda and Nissan dealer, and I had learned he races Mazdas, and figured he had a real interest in the brand.

I have had minor service/routine maintenance done to both cars over the past few months,using the discount coupons that Mazda sends after your car purchase. All work was performed satisfactorily and in a timely manner. Cars were washed and minor detailed while at the dealership; a nice touch although I prefer to do that work myself.

Paul and Don in the service department are very friendly, efficient and professional, as was the cashier when I picked the cars up at the end of the day. Also, when you call to make an appointment, phone staff are very pleasant and make every effort to get a date/time that suits you.

On a side note, the check engine light on my 3 came on one day about a month ago, with no other symptoms of anything wrong. I popped into Dublin Mazda when I was out that way, and asked Paul if it could be checked without having to do a work order, or having to leave the car there. One of the mechanics was walking through service heading for the garage, when Paul asked if could quickly check it. The tech went and got his OBD reader, and quickly diagnosed the problem as the gas cap, that probably had not been tightened properly at the last fill up. He said this is the most common problem when the check engine light comes on. No charge!! This didn't happen at a local Volvo dealership a few years ago when the same thing happened to an 850 I owned!

Only gripe, and it's small. I had a wheel alignment done on my 5 and the car still pulls to the right very slightly. Again, minor.

So far, Dublin Mazda it's been a pleasure dealing with Dublin Mazda.

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FaRKle!
4/9/2012 3:32:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bruce Bode, Mike Davis, John

My Review of Dublin Mazda:
I had a great experience at Dublin Mazda this past Easter weekend. From the moment Bruce emailed me back about my quote on a new 2012 Mazda 3 Skyactiv I knew he stood out as an honest salesman that would work to earn my business over the other dealerships. He was able to give me a great price as well as all the options/choices I wanted without any of the ones I didn't.

When I went into the dealership Bruce wasn't there that day, but he had his manager Mike take care of me. Mike is also an honest guy and didn't keep me waiting around for extended periods of time. Even when I had to wait for another customer to finish up with the finance guy, MIke tried to keep me occupied and kept a friendly conversation going. He was quick about getting all of the paperwork worked out and made sure all the details were correct.

Finally, John the finance guy made things a lot less troublesome than I've had at other dealerships. Of course he had to do his obligatory spiel about extra services, but didn't keep badgering me when I refused. I was in and out of his office within half an hour.

Overall, I had an excellent new car buying experience at Dublin Mazda and would highly recommend them to potential buyers. They gave me a great deal and made the whole process very smooth and friendly.

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rsgeetha
3/8/2012 8:07:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael

My Review of Dublin Mazda:
Great experience! Michael really did all he could to work with our budget and helped us get my Nissan Versa. Michael really took utmost care looking over every single detail before he handed over the car and made sure it was perfect.

Follow up after the purchase has been great as well. Would definitely definitely recommend Dublin Mazda.

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agrovo
2/28/2012 8:44:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Barrilleaux, Lyle Nick

My Review of Dublin Mazda:
Before finding Dublin Mazda I did quite a bit of searching on the Internet and driving around the bay area looking for my car. At one point I was searching through 42 websites daily in my search and had visited 7 dealerships. I had already set my sites on a used Mazda 3 hatchback that was either 2010 or 2011 was automatic and had most of the available options on it but found out that this was not an easy car to find available for sale. One of the dealerships I visited was Dublin Mazda and while there looking I met Michael Barrilleaux. He was friendly and polite and was not at all pushy as I have almost come to expect when dealing with car sales persons. He showed me what was avaliable at the time but I told him that I had made up my mind about what I wanted and was only interested in finding it. He offered a form for me to fill out that basically asked what I wanted and he told me he would let me know if inventory changed and what I wanted became available. I thanked him and continued my search for my car. One day while I was scanning the websites I saw one that matched come up on the Dublin Mazda website but it did not show a picture of the car. I went down to Dublin Mazda and asked Michael about the car I saw on their website. He mentioned that he was not aware of this car but told me he would speak with the manager Lyle Nick to see if he could find it. Lyle was very accomodating and offered to show me the car even though it was still in the shop undergoing it's inspection before being offered for sale. I was pretty sure at the time that I had found my car and was a little stressful of what would come next (the purchasing process). In the purchasing process I found that Michael was still very polite and not at all like I have come to expect in my past experiences and worked hard to try to make me happy. At the end of the purchasing process I was a little unhappy about not receiving a second key and 2 new tires but again everyone at Dublin Mazda tried hard to meet me half way and make me happy. Their service was great when helping me get my key and tires and overall everyone was professional and curteous. I wanted to give some substance in my review so others could truly get a sense of my experience. I have bought 11 cars over the years but my experience buying a car with Dublin Mazda has been by far the best that I have had.

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kmcorrig
2/17/2012 2:55:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Barrilleaux

My Review of Dublin Mazda:
Good experience from initial visit to dealership until we closed the deal. Good communication via phone, text and in person with Michael Barrilleaux. No pressure to close deal. We told Michael what vehicle and options we were interested in and closed the deal quickly. Michael took time to go over vehicle features during initial visit and after we purchased the car. Stayed an hour late to give us a tour of dealership service area and go over features of the car with my daughter. Lyle and Mike were pleasant and have a lot of industry knowledge. Again, no pressure add extended warranties, service contracts or other options.

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Paul Presutti
2/4/2012 9:32:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Barrilleaux

My Review of Dublin Mazda:
Michael assisted me quickly, efficiently and with courtesy and patience. Outstanding customer service...as he spent a considerable amount of time explaining all of the features of the new vehicle.

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kwubruin
1/23/2012 4:02:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Barrilleaux

My Review of Dublin Mazda:
We are pleased with the new vehicle purchase experience on 1/22/12 at Dublin Mazda. Michael was very informative and thorough in explaining the various options and trim lines for the Mazda 3 Hatchbacks. Our many questions, no matter how small or possibly considered as trivial, were answered respectfully. We decided on the i-Touring trim line with the Moon & Tunes option package. Michael was prompt to find the model package and color we preferred. The price negoitiation process was without the usual "haggling" pressure and completed within 10-15 minutes. We agreed on a price well within the range we were looking for. Also, we received very favorable financing from the dealership. The overall experience was pleasant and pressure-free. A co-worker has her car maintained at Dublin Mazda and has been very pleased with the service - timely, honest, and good advice without pressure to do more work. Looking forward to great customer service experiences from the Maintenance Team in the future.

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JoyLynn1
1/20/2012 5:27:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Barilleaux

My Review of Dublin Mazda:
I would highly recommend using this dealership. Customer service was above and beyond. They worked with us to get the price we were happy with and a payment plan that worked for us. We first went elsewhere and had a bad experience where the same car minus a sunroof was priced $5,000 more and wouldn't budge. That dealership made is pay for coffee! We had our dogs with us thinking they would be closing and would only have time to look. Our salesman, Michael let us bring the dogs inside while we finallized everything and served us FREE coffee & hot chocolate. It is the little things like that make us want to use them again. The lady that did all the paperwork was very sweet and helpful with all the legal stuff. We love our new car. Thanks Dublin Mazda for a great buying experience!!

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rochanatalie
1/13/2012 9:29:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Barrilleaux, Mr. Ryan, Lee

My Review of Dublin Mazda:
We stopped by Dublin Mazda after going to Tracy Mazda. We had stopped to see if there were any Mazda 3 I Touring cars in stock. On our way I called and spoke with Michael. He went out of his way to check what used cars were on the lot. He mentioned what was in stock and we decided to stop in. Michael showed us the cars. Mr Ryan the manager approached us asking if we had any questions. We were interested in the 2011 Mazda 3 I Touring. We asked what was the best deal that they could do for us. We were happy with the deal. We received great customer service from all the staff at Dublin Mazda. I would refer my family and friends to go there if they are interested in purchasing a car.

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