Wonder why Car Salesman and Dealerships get a bad name? Stop by Dubuque Auto Plaza and you'll find out. THESE PEOPLE ARE LIARS, I WOULD NOT RECOMMEND DOING BUSINESS HERE!!!!!
I saw an old truck they had for sale on eBay and placed a few bids on it. Auction ended around $2,300 but the reserve was not met. I popped on their website and found the truck. Gave them a call and talked to some guy in sales. I asked him a few questions about the condition of the car. Rust, holes, engine, transmission, etc. I asked him to send me some additional pictures and he said he would... and never got back to me. After two or three days of not hearing anything, I got back on their website and clicked the "instant chat". Someone responded right away. I let him know I contacted someone several days earlier but no one was getting back to me. He apologized and said he would be happy to help me from here. Great! I asked him all the same questions I asked the first salesman and all his answers were the same.
How is the body? "Good, There are two or three rust bubbles but no holes and they haven't yet broken the paint"
How is the underside? "Good, it was undercoated some time ago but its peeling off in a few spots and there is a little surface rust starting in those places."
I see part of the bumper is missing, can you tell if it's been 'hit'? "It does not look like it's been in any accidents."
He said "It's a really nice truck for its age, it drives well, the body is good, etc, etc..."
Okay, Can you send me a close-up picture of the rust bubbles? "I tried to get close-ups of the rust, but they don't show up, they are pretty small." I asked him to try again and send me some other pictures as well. A few hours later I received a few pictures but everything was taken pretty far away.
I did some more research on the truck, checking "common problems and failings" average value, etc. Being the owner of several old and classic cars, I've built up a pretty good network of people to get information on vehicles.
I called him back and we started talking price. The "Average Value" of this truck is $2,500, the "High Retail" is $4,400 they were asking $7,125 which means this thing is in good shape... right? So, satisfied at the $4,800 agreed price, I rented a trailer and drove 6 hours to pick it up.
I show up and immediately, I see there is a major dent in the drivers side fender. The passenger side fender is misaligned because it's obviously been hit!
The "Two or three rust bubbles turns out to be AT LEAST 100.
"They haven't broken through the paint" Yeah, except the quarter sized one near the drivers mirror and the two the size of a nickel on the door.
"No holes" yeah right, except the one in the bed that's big enough to stick my thumb through and the two under the hood that are even bigger.
The undercoating that's "Peeling off in a few spots" is HALF GONE and the "Light surface rust" is deep in most spots to the point of wearing edges of the frame.
The other things you think they'd mention? The black paint on the lower half of the truck was PAINTED WITH A BRUSH! The inner fender on the drivers side is falling out. This thing is a rust bucket that looks like they soaked it in salt water for a month.
I didn't even drive this truck, I was so mad I couldn't see straight. The salesman said to me "I'm really sorry for the miscommunication."
MISCOMMUNICATION!?!?!?! YOU LIED TO ME!!!!!
If you are thinking about buying a car here DON'T, Internet buyers especially, these guys will tell you ANYTHING to get you to the lot hoping you're stupid enough not to notice or care! LEARN FROM MY 12 hour drive and $400 loss in expenses.
Also, I looked at their eBay feed back profile of the 7 cars they sold in the last 6 months, 3 of them left negative feedback! That's one in three, folks!
DON'T DO BUSINESS HERE!
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