I had been to many other dealerships in Hampton Roads. Some didn't even listen to what I wanted and others weren't very friendly. Frankly, I was frustrated and almost tired of shopping. I stopped at this dealership after work with my dad thinking they were closed just to look at some cars. I had no idea what I wanted. I had a pre-approved check in my purse ready to buy something. We started walking around and to our surprise Thomas came out to greet us. He was friendly and pleasant right off the bat! I told him I was looking for an automatic with four doors and my budget. He showed me some cars within my budget. I wasn't a fan. Then he showed me around the dealership a little more. He was very personable and easy going which made it nice to talk to. We found a few cars I liked, but they were a little more than I originally planned on spending. I wasn't completely ready to say yes yet. I left for the night to think things over. The next day I had one of the cars Thomas showed me stuck in my head, so I did a little research because it was a newer model I didn't know much about. Coincidentally, Thomas ended up calling me with a sale price on the car and invited me in to take a test drive. When I came in for the test drive, he was again just as nice as could be. No surprise, I loved the car! Then we went in to do some paperwork. They took all my information and started the buying process. He made it easy and simple for me. I went to my bank to change financing plans, meanwhile Ricky had my previous pay stubs trying to find me the best interest rate he could. He actually found me a better rate than my own bank gave me! I talked to Thomas and Ricky a bunch for a few days. They were great to work with since my hours were limited because I worked late. It was nice not to be rushed. I did my final paperwork with Eley. He was extremely polite! It was quick and easy to finish everything and get to take home my new car. Thomas made sure I knew everything about my new car and answered all my questions. He even got the license plates I wanted and a price on a roof rack I wanted for later. They were a very accommodating team! It was nice to work with very nice and down to earth people! I would recommend them to anyone I knew looking to buy a vehicle.

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I had my Chevy Colorado detailed on Wed and the person who did it jammed the front passenger seat all the way forward. I went to Dukes to find out what it would take and how much it would cost to fix it. Tiffany went out to look at it and she said let me get the shop foreman to check it out. Bill Lessen checked it out, told me what was wrong and how much it would cost to fix it. He then told Tiffany to do up the paperwork and he would work it in. 1 hr later I left a very happy customer. :) I've been dealing with Duke for 8 yrs and have always left a happy customer. Thank You Duke.

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I had a phone conversation with Jim Caruthers prior to visiting the dealership.i
I was impressed with the fact that he listened to me and with Don Kelly's help, put me in the truck that I wanted at a payment I could afford. They made buying a new vehicle pleasurable.

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I am retired with over 40 years in customer service. I must say that to say this. The staff is extremely professional. actually excellent would be a better word. I worked with Stan and Don, both excellent. Also, I have diabetes. one of the other salesman (I wish I could remember his name) walked about a hundred yards to get me some crackers. What a wonderful human being. Just overall a great experience.

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From the initial contact with Seth Wilson followed by the custom ordered GMC 2500HD by Thomas Judkins the service and professionalism of the entire staff was the best of any car buying experience I have ever had. Don Kelly from the finance department got a rate even beter than my federal credit union. Bottom line,for the best price and best sales team go to Duke Automotive.

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Wonderful and caring group of people. Efficient, detailed, through, and can be trusted. I brought a 2008 Cadillac from them and could not be more pleased with the car and with the sales team who did all the negotiations to get me in it. Thank you!

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I came in for a State Inspection. I made appointment on line. They were ready for me at 7:30 AM. I also had a question about a function on my DTS they they took care of my issue. Mrs. Duke the owner came in the waiting room to say hi to the customers and thank us for our business. How many times does that happen anywhere else. I live in Virginia Beach and Duke is worth the drive for sales and Service. I highly recommend them.

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I give Duke Automotive a GREAT review. If the rating went higher than 5, I'd give Steve Fowler a TEN! He was the definition of genuine customer service.

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I have used Duke for over 10 years and have been completely satisifed. I am moving out of the area and will miss the frendliness. They have gone out of their way to make things right. One time we were going to Texas on vacation and the air condition repair would not be completed in time for us to leave. They made sure we had a vehicle for the trip while they continued to repair our car. It was ready when we returned. The service provided by Scott Higbie and his repair team is second to none and they meet expectations every time. My wife and I will truely miss the service provided by Duke.

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service was AMAZING! I absolutely loved being able to go to Jerry and share with him what I wanted and didn't want in a car! he's very patient and understanding.

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