Duncan Acura Audi

Full Service, No Matter the Distance! I bought a car from Duncan Acura Audi in Roanoke, Virginia all the way from Boston, Massachusetts. I didn't hesitate at all purchasing a car from Dunc I bought a car from Duncan Acura Audi in Roanoke, Virginia all the way from Boston, Massachusetts. I didn't hesitate at all purchasing a car from Duncan that I would never physically see before signing. Having recently moved from Roanoke to Boston, I had heard about the great service Duncan consistently provides and knew that was the right choice for me. I easily found a car within my budget compared to older versions of the same car up north. Mike hopped on calls with me after work hours, helped me get a loan, got the car cosmetically fixed up, ran Car Fax reports, and even spoke to my parents for me to fill them in when I couldn't get away from the office. I FaceTimed my parents while on the test drive. Mike often had to do double the work between communication with my parents and with me. I felt completely at ease and knew that I was in good hands while purchasing my first car on my own around 700 miles away! I would highly recommend this dealership to anyone... including friends in MA! More

Super satisfied This being only the second time ive ever paid someone to do an oil change the first experience was a nightmare years ago elsewhere and ive never liked This being only the second time ive ever paid someone to do an oil change the first experience was a nightmare years ago elsewhere and ive never liked I the idea to pay someone when my husband can do it for alot cheaper but I broke down and decided to give it another try since purchasing a new car wanted to try again at dealership I purchased from so records could b kept easier i was very impressed. Excellent service very friendly staff comfortable waiting area with nice comfortable chairs television and a variety of magazines snack bar very pleasant overall experience well worth the extra cost More

Excellent Experience From start to finish the experience was hassle free, straight forward and quick! Brad had an extensive knowledge of the car and on multiple occasions From start to finish the experience was hassle free, straight forward and quick! Brad had an extensive knowledge of the car and on multiple occasions spent time going over all the features. I would recommend Brad to friends and family and will go to him for my next car purchase. More

Top Notch Dealership I recently purchased a new Audi from Michael Johnson. From the first 5 minutes I walked onto their lot Michael was there to help. He answered all my I recently purchased a new Audi from Michael Johnson. From the first 5 minutes I walked onto their lot Michael was there to help. He answered all my questions and guided me toward the vehicle that met my needs and wants without ever being pushy or trying to up sell me to features I didn't need. We sat down and designed the exact car I wanted (features ,colors, engine, cost) and then Michael and Jim searched to find it as they did not have one in inventory. Even though they currently had a very similar one, there was no pressure to change my mind slightly to get their sale immediately. During the interim period they processed all of the paperwork possible to do in advance so that when my car got here I wouldn't have to sit in the office for hours filling forms out. Once it arrived (straight from Germany!), Michael educated me on how to use all the functions and introduced me to the parts and service department, then Scott walked me through finalizing the purchase. I could not have asked for an easier, more pleasant experience. These men are all there to help their customers and it truly shows! I would recommend Duncan Audi to any of my friends or family who are in the market. More

Bravo Gary Duncan!!!! ?????????? Absolutely the best dealership in the country. I have bought so many cars from these people and other dealerships should come and take lessons! These Absolutely the best dealership in the country. I have bought so many cars from these people and other dealerships should come and take lessons! These guys run an amazing dealership where everyone works together to make sure "you" the customer is taken care of and happy with your overall expireance! More

A dealership you can trust! Honest, reasonable prices and low pressure. We were so thankful that we found Duncan Acura and found an awesome 2010 Honda Odyssey within our budget Honest, reasonable prices and low pressure. We were so thankful that we found Duncan Acura and found an awesome 2010 Honda Odyssey within our budget. More

Brad Wyat Very knowledgeable and courteous. like his no pressure but great service attitude. second vehicle we have purchased from Brad. three for the family. W Very knowledgeable and courteous. like his no pressure but great service attitude. second vehicle we have purchased from Brad. three for the family. Will continue to recommend Brad to others. More

Thank The Lord for Duncan Accura/Honda Because I know absolutely nothing about cars, when my car started leaking something and my husband told me to take care of it, I prayed that The Lord Because I know absolutely nothing about cars, when my car started leaking something and my husband told me to take care of it, I prayed that The Lord would guide me in the right direction. Ephesians 3:20-21 says that The Lord will give you immeasurably more than you can ask or imagine. This is so true! The gentlemen at the Duncan Honda and Acura locations went beyond the call of duty to help me and they did it quickly. We needed my car in less than a week to drive eight hours to the beach. They got my car in the next day, provided me with a beautiful loaner car and were so courteous. I took the car in on a Saturday (a holiday weekend at that!) and by Monday they had figured out the problem and I was driving my car by that afternoon. They vacuumed and washed my car and did not charge me for the loaner or the service. Incredible! We have always purchased our cars from Duncan as they are folks of integrity. I admit I have gone for service to places close to my home. As it turns out, it was slip shod work, at another service center, that was the cause of this problem. From now on I will go to Duncan Acura or Honda for service on my van. It is worth driving the extra distance to get superior service from people who value their reputations and want to serve their customers. How I appreciate the folks at Duncan Honda and Acura. I also thank The Lord for proving the truth of His word once again as He lead me to Duncan. Because of Him, Donna J. Powell Roanoke, Virginia More

new car purchase Excellent experience. The paperwork was nearly all completed when I arrived. The car was detailed when I arrived. Sales staff were knowledgeable, h Excellent experience. The paperwork was nearly all completed when I arrived. The car was detailed when I arrived. Sales staff were knowledgeable, helpful and friendly. The deal was good to excellent as measured by TrueCar.com and Kelly Blue Book data. I would strongly recommend. Standout staff: Wes Worrell and Mike Maddox. More