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Duncan Chrysler Dodge Jeep

3.1

3 Lifetime Reviews

19999 Virgil H Goode Highway, Rocky Mount, Virginia 24151 Directions
Sales: (540) 343-5107

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3 Reviews of Duncan Chrysler Dodge Jeep

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June 05, 2017

"BEWARE DEALER DECEPTION!!!"

- Drew

The day after buying a truck off of them, the check engine light popped on. It was my own fault for assuming they would take care of that after I left the lot because they are a business (and again clearly find success in more emphasis in that, than customer care). Unless I made for their guarantee when I left, the thirty day one, means nothing unless it's engine, transmission or drive train (even then it's $200 then 50% costs). A mechanic friend ran the codes to find it is a oxygen sensor issue that could cost $50-$250 for the parts alone if that is the case. I then cleared it out so the light would go off for a few days. Having their manager on speaker, my wife pointed out how he said if it is not a safety issue, they clear out the lights. I told him I felt deceived and I pay more at a dealership so I can feel safe and secure trusting them. Instead, I feel as though I bought a shady vehicle off a stranger on the street. I also now question if there is relation to the finance person trying to push so hard on buying their extended guarantee. So anyway, I told him I felt lied to and them he said I'm assuming they took the light off. I explained how if you look from a philosophical view, the evidence points to the most common explanation being that they did in fact take the light off since it came back immediately the next day. I was frustrated and hoping for integrity and customer service; instead I found smooth talkers for sales, deception in purchase, and lack of integrity. Another finance manager explained how often they have their employees go and rate their business to increase their sales and customers, so I wouldn't be surprised if this is the reason I was tricked into trusting them. My recommendation is buy cheaper off an individual selling. The risk turns out to be the same either way unless you truly trust another location. Save the up-charge that way. I am frustrated knowing I've most likely been tricked and they refused to help the customer and after he told me that I am to pay 100% of the costs I said that's fine. You have a business and I will let people know. The best part is his reply that I was backing him in a corner and threatening him... With exposing the truth and telling my story after I was tricked... Anyway, beware because I looked at the vehicle left and right, climbed under the truck and all but at the end of they day, if they want to hide something they will and they will ensure once they have your money, they will not care about your service.

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Recommend Dealer
No
Employees Worked With
Anthony - Sales Person (I wish I knew the name of the manager I spoke with today)
February 15, 2016

"Very friendly"

- lrrichey

I was happy with the way they helped me look at the car. Justin Bailey was extremely knowledgeable of of the car I was looking at. The paper processing was quick and efficient. Thanks Justin, Justin and Tony!! Ray Richey purchased of a 2007 Chrysler Town & Country Aspen 4x4

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Recommend Dealer
Yes
Employees Worked With
Justin Bailey, Justin D. Tony
July 29, 2014

"Very friendly"

- BRATANDPUNK

Very friendly Sales rep. Anthony Hughes. Tried to find us a deal but we ended up buying elsewhere because they didnt have what we were looking for.

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Recommend Dealer
Yes
Employees Worked With
Anthony Hughes
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