Duncan Ford
Rocky Mt., VA
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The overall sales part of the deal went pretty smooth, although I thought it took way longer than it should when paying for the vehicle up front with no financing. I had an issue with the truck and their although I thought it took way longer than it should when paying for the vehicle up front with no financing. I had an issue with the truck and their service department struggled to the point I got the parts ordered myself and had my mechanic fix the problem. With all the struggles at that point, when the next item of service came up, I went again to my mechanic because of the lack of communication and inability to get parts in a timely manner. Noone waits months to get tire sensors that could be purchased at a local parts place the NEXT day. (1st issue). Overall the experience was not too good. I will not be doing any business with them again. I have done business with them before this experience and that went overall well but I will not be returning. More
Mike was an excellent guy to work with. The experience was great the truck a 2019 F150 is awesome… Super clean… My only issue is the was no owners manual. The experience was great the truck a 2019 F150 is awesome… Super clean… My only issue is the was no owners manual. More
Jonny Cruz has helped my family out so much he is a awesome guy and will help any one out with getting a car/truck I really would go see him for any needs for a car/truck awesome guy and will help any one out with getting a car/truck I really would go see him for any needs for a car/truck More
Great customer service, very polite, our salesman Jake Eames was awesome and even gave us a follow up call to make sure we were still happy with our purchase and that everything was going well. Job well Eames was awesome and even gave us a follow up call to make sure we were still happy with our purchase and that everything was going well. Job well done! Thanks More
I have looked and looked for this truck I was pleased to find it at Duncan. I have bought several vehicles from this dealer over the years. I was a little disappointed in my trade value. But other than that find it at Duncan. I have bought several vehicles from this dealer over the years. I was a little disappointed in my trade value. But other than that a great experience. The sales person was great to deal with. More
We love the 2011 f150 we got jhonny Cruz is a great guy to deal with this makes 2 Ford f-150 I have got from him he always calls and text to make sure we r happy will always deal with him on any cars r tru to deal with this makes 2 Ford f-150 I have got from him he always calls and text to make sure we r happy will always deal with him on any cars r trucks I get More
Excellent Experience! Jake took great care of us. Easy Financing! They were speedy with all aspects of the transaction, as well! Jake took great care of us. Easy Financing! They were speedy with all aspects of the transaction, as well! More

