My Review Of Dunning Toyota:
My wife Sherri and I were, recently, in the market for a new car. We visited numerous dealerships in our hometown and were not pleased with what we experienced. We saw pushy, aggressive and at times rude sales associated greeting our arrival. When we explained that we were “just looking”, the mood in the room turned ice cold. The process was very negative and I was uninterested in visiting anymore dealerships.
Sherri suggested a dealership that she saw advertised on her way to work. We stopped for a “quick view” and were pleasantly surprised. The mood was 180 degrees from our former experiences. Upon arrival at your dealership on Jackson Road in AnnArbor, Michigan, the receptionist was pleasant and courteous. She invited us to have a look around and she would have a sales associate answer any questions that we might have. Ms. Beth Bashert was the sales person that answered our questions. She was very patient with our lack of new car technologies and very informative. Our interest was a Prius and the learning curve was steep. Beth made the educational portion of our potential new car fun and my wife and I never felt overwhelmed with the technology.
After careful thought and debate Sherri and I decided on a used Prius V that Dunning had on their lot. Beth, as always, was there to help. When one of the owners, John Taylor, heard that we had our dog, Jack, in our other car in the parking lot, he insisted that we bring him in and out of the cold. With this single, kind gesture Mr. Taylor, unknowingly, sold every new car my wife and I will buy for the rest of our lives. We are dog lovers and that gesture spoke volumes for my wife and I. Jack was a hit in the show room. All of the employees that saw him gave him a rub on the head or a pat on the back. He was happy, we were happy; what a nice experience all around.
Numerous people made this a pleasant process. The Sales manager Eric Brower was available and approachable, and wow what a memory. He knew our names after one introduction. It is obvious, to me, that he is well liked and respected by his associates. The people in the finance department were courteous, kind and very professional. Mr. Mark Evanoff held our hand through the mountain of paperwork and Mr. Matt Walsh was available to redo some financial paperwork when we decided that we wanted to change the terms of the contract.
I can’t say enough about your people at Dunning Toyota. If you could, simply, clone this entire operation and plant them around the world you would have an unstoppable product.
Thank you and congratulations on a job well done.
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