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590 Reviews of Duval Ford - Service Center
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August 27, 2016
OIL CHANGE I had an appointment for an oil change, I arrived early and they took my vehicle in when I arrived and was out of the dealership before my allotted ti I had an appointment for an oil change, I arrived early and they took my vehicle in when I arrived and was out of the dealership before my allotted time. A job well done. More
by Marine
Employees Worked With
Cathy Hawkins
August 22, 2016
Great service in a timely manner Great customer service in a timely manner. Richard Jordan is always willing to help and has excellent customer service. This is why I bring my entire Great customer service in a timely manner. Richard Jordan is always willing to help and has excellent customer service. This is why I bring my entire families vehicles to Duval Ford More
by Chris1015
Employees Worked With
Richard Jordan
August 13, 2016
Stephen Selby!! I have brought my car in many times before and it wasn't until my husband and I worked with Stephen Selby that we had total confidence in Duval Ford. I have brought my car in many times before and it wasn't until my husband and I worked with Stephen Selby that we had total confidence in Duval Ford. We know with the Stephen there will be no problems and everything will be perfect. He is the best. More
by theskinners
Employees Worked With
Stephen Selby.
August 05, 2016
Horrible Service I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford on July 6, 2016. I asked to have three issues looked at: 1. Needed Air Conditioning system to be checked. 2. Needed all four disc brake serviced. 3. Needed my turns signals fixed. Service Rep calls me and says my battery probably needs to be replaced, took the bait and had that done also. Brought my truck in for service early AM on Thursday, July 6, 2016. Got an update that my truck would be ready by morning of Friday, July 7.2016. I said that would be fine and I would pick it up in the afternoon. The Bad I pick up my truck Friday afternoon and this is where my fun meter gets pegged to a 150%. 1st Issue- Air Conditioning My A/C was working fine when I brought it in. The air was cool but not cold. The compressor was working fine but I knew there was a leak. After picking my truck up and driving for about five minutes and nothing but hot air blows out and I could not hear the compressor running. Okay now I have to bring it back to Service Department to fix the A/C that was not broken to begin with. 2nd Issue- Brakes I have a coupon to get new brakes and rotors refinished for $179.98 per axle. So $359.96 for all four brakes to be fixed. As I am driving my truck in the same time as 1st Issue I step on the brakes for a stoplight and the brake pedal goes all the way to the floor and my truck is not stopping! My truck finally stopped when I got pretty close to the light. 3rd Issue - Battery As I am turning into Duval Ford My truck dies right on Cassat Avenue. Good thing the traffic was not bad. I was able to put my truck in Park and re-start the engine. The Ugly After getting the truck back to the Service Department, I pulled into the Service Bay and demanded to speak to the Service Manager. I just spent over $700.00 to get my truck fixed and have one issue fixed which was my turn signals. A/C Repair: I spent $170.00 for an A/C check that that actually broke my A/C when it was working at the time I brought my truck in for service. Brakes Repair: I could have gotten seriously hurt or killed because my brakes where not fixed correctly. It was apparent the mechanic that worked on my brakes did not properly test them after completing the task. I drove the truck the following week and my brakes were shuddering when stopping. I had to ask the Service Rep to get a mechanic to drive my truck and experience what was happening with the brakes. Now I have to bring my truck in for a third time to get my brakes fixed. I bring my truck in on Friday, July 22, 2016 to get my brakes fixed for good. Battery Replacement: When my truck dies in the middle of the intersection the first thing I think of is my battery died. Why because my old battery was working fine and the new one is not. This also happened within my five minute drive from above. I call the Service Rep on Saturday morning and tell him that I want my old battery back because I think there might be something wrong with this new battery. The Service Rep tells me they have already disposed of the battery and I cannot get it back. In Conclusion IF I was I treated this way at the Service Department would you want to ever buy a vehicle from Duval Ford? More
by buffy
Employees Worked With
Rudy Bravo
August 04, 2016
First Service My service representative was kind and curtious. I'm impressed with Bryan as well. They were both helpful and expressed they're consideration for me. My service representative was kind and curtious. I'm impressed with Bryan as well. They were both helpful and expressed they're consideration for me. More
by Wasabi093
Employees Worked With
Reshard, Brian West
July 31, 2016
Duval Ford has a Great Service Dept. I have been using Duval Service for years, because of the good quality of work and parts. It is a friendly atmosphere and they always treat you fair. I have been using Duval Service for years, because of the good quality of work and parts. It is a friendly atmosphere and they always treat you fair. More
by j-lloyd
Employees Worked With
David Leon
July 29, 2016
Mystery noise eliminated This was my second service visit for a mysterious squeak coming from my dashboard. Finally someone determined that it was caused by a loose fastener This was my second service visit for a mysterious squeak coming from my dashboard. Finally someone determined that it was caused by a loose fastener on the sun visor. No more squeak! More
by jax
Employees Worked With
Sheila Mcfarland
July 18, 2016
6 month check up, oil change, and complete check I didn't have anyone to pick me up, so I waited while my car was being checked. The waiting room was very nice and had everything anyone would need wh I didn't have anyone to pick me up, so I waited while my car was being checked. The waiting room was very nice and had everything anyone would need while waiting. It was very clean and had refreshments provided, both free and vending machines. My wait was not long, considering all that was checked out. More
by Janet Massey
Employees Worked With
June 30, 2016
Excellent Service I was met by staff when I arrived early who informed John of my arrival. John quickly wrote up the service ticket and directed me to the waiting area I was met by staff when I arrived early who informed John of my arrival. John quickly wrote up the service ticket and directed me to the waiting area. He kept me fully informed of the status of my service. I appreciated his professionalism and great customer service. More
by 1st Sgt
Employees Worked With
June 27, 2016
Excellence in action! My service advisors David and John have always been very helpful and courteous! I love Duval Ford and will always bring my truck for service here. My service advisors David and John have always been very helpful and courteous! I love Duval Ford and will always bring my truck for service here. More
by C Davis
Employees Worked With
