About Duval Ford
This dealership is a
DealerRater.com Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Duval Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Duval Ford
Duval Ford is Jacksonville's First Ford Dealer. We have been in business since 1916. We strive every day to provide a fair deal and excellent service to our customers.
Cristina1127
8/29/2010 11:58:13 AM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Doug, James, TJ
My Review of Duval Ford:
The experience was fantastic, these 3 gentleman were honest friendly and helpful. This was the best car buying experience I have ever had if anyone else ever needs a car I am personally taking them to duval for, also my next purchase will be with them.
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Response from: Duval Ford
Added: 8/29/2010 12:07:11 PM
It is always good to hear that our efforts are paying off! We understand that people have many choices and we strive every day to be worthy of your confidence.
Thank You!
Thom Workman
General Sales Manager
mscalhoun
8/24/2010 2:47:01 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Malcolm Daigle; Billie Brown
My Review of Duval Ford:
I had a wonderful experience with Duval Ford. I started by going through lending tree, trying to find a place that would approve me for an auto loan. I was contacted by Malcolm Daigle shortly after submitting that information via phone and through email. I responded to his email and he was kind enough to allow most of our conversations to take place via email since I was at work. I explained to him that I was looking for a used vehicle, didn't want to pay more than $350-$400 a month for a vehicle payment, and was looking for something with 4 doors and good gas mileage. I met him at the car lot later that evening and he only showed me vehicles that met that criteria, that I could get for that monthly payment. I was worried about getting approved for a loan as I didn't have the best credit, but he assured me that something would be worked out. Malcolm and Billie Brown, who works in the financial department, worked very hard to get a bank to approve my application with no money down, because I had no money to put down. I couldn't thank both of them enough for the wonderful vehicle we found, which gets awesome gas mileage and is gorgeous. If I consider buying new in the future, or even another used vehicle, I will consider Duval Ford and would love to work with Malcolm again.
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Response from: Duval Ford
Added: 8/25/2010 9:58:42 AM
Thanks so much for the feedback! We work very hard to help our customers obtain the financing that they need. We have developed very good relationships with many lending institutions.
Malcolm is one of our best and I am pleased to know that he provided you with excellent service.
Sincerely,
Thom Workman
GSM
jpais007
8/15/2010 7:34:24 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Malcolm Daigle
My Review of Duval Ford:
I can honestly say I enjoyed the way my car purchase transpired. I was given a price with no pressure to purchase. Malcolm was very personable, honest and to the point. If all their transactions were carried out this way I would honestly like to do business with Duval Ford again. My experience was a pleasant one as well as entertaining.
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Response from: Duval Ford
Added: 8/19/2010 12:00:00 PM
Thank you for your business and sharing the kind comments. Malcolm continues to lead by example. I will be sure to let him know his efforts are appreciated.
Sincerely,
Thom Workman
General Sales Manager
amanda_3021
8/10/2010 11:29:04 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Malcolm Daigle
My Review of Duval Ford:
Malcolm was great. no pressure we were able to make up our mind to what we wanted to buy without the salemans trying to wheel and deal. We have bought several trucks and this is the best experience ever. Thanks for everything Malcolm Daigie. You are really one of a kind salesman.
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Response from: Duval Ford
Added: 8/12/2010 11:02:26 AM
Thanks for sharing these kind comments. Malcolm continues to make us proud!
Thom Workman
General Sales Manager
Dan3232
8/9/2010 10:31:09 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Malcolm Daigle
My Review of Duval Ford:
Malcolm was very professional,courteous and a pleasure to work with. He answered all of my questions. Malcolm was very knowledgeable. He was not the typical "Pushy" sales man we are all used to when going to buy a car. He allowed me to get exactly what I wanted and for the budget that I expected to spend. I will recommend him to my friends or family looking to purchase a vehicle new or used. Thank you Malcolm for making the car buying experience easy and hassle free!
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Response from: Duval Ford
Added: 8/10/2010 8:36:52 AM
Thank you so very much for the feedback. I will be sure to pass your kind comments alon to Malcolm. We appreciate your business! Please feel free to contact me anytime.
Sincerely,
Thom Workman
General Sales Manager
jpoma001
8/1/2010 7:06:57 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ken Vargas, T.J Bernal, and Tom Workman
My Review of Duval Ford:
First off I must say, my experience at Duval Ford dealership was remarkably superior to a very negative experience we had at a "local" dealership. At the "other" local Ford dealership my boyfriend and I waited 40 minutes outside in the afternoon heat parusing the parking lot without a salesman in site. Since we were not being served outside we decided to take our business inside. We were NOT greeted inside and while there were employees available, we were ignored for another 15 minutes. I finally had to ask the receptionist if anyone was working today. This left a very bad taste in our mouths therefore, we did not even try another dealership until July 29th. I am so glad we did because we left Duval Ford happier than we've been in a very long time.
My exceptional service at Duval Ford began before I even walked through the door. I was greeted outside by a kind young gentlemen who offered to assist with our care and bring us into the cool A/C. We were then offered something to drink while we waited briefly for a salesman. By the time my boyfriend could drool over the Shelby KR, a kind and inviting salesman named Ken Vargas was at our service and ready to assist in our finding of a specific Mustang. Ken was very friendly and informative of the vehicle. Unlike some salesman, he was not pushy and made us feel at ease. He was able to multi-task while giving us his full attention and time. We clearly stated what we wanted and what we could afford. Ken and Tom actually listened to us and gave us a reasonable rate which the "other" Ford dealership was unable to do. Ken informed us of what the dealership was able to offer and we were very satisfied. We didn't have to beat around the bush or negotiate all night. We had already gone through that experience once before and did not want to spare the energy again. I truly appreciated Ken and Tom's understanding of our financial situation and working "with" us not against us. Then we met T.J who was also very friendly and helpful. He was very patient and answered all of our questions with detail. He tried his best to tailor our needs to what we could afford. In the end, we were able to workout an affordable deal. Ken patiently waited for us to sign all of our paperwork. I believe he stayed much later than expected but he was extremely gracious and genuinely excited for us. Not once did we feel neglected or pushed by him in any way. This was an extremely refreshing experience. We could not have had a better salesman. We are very active in the Mustang community and informed our Mustang Club friends of our positive experience at this dealership. I grabbed a few extra business cards and will gladly refer others to Ken Vargas and Duval Ford. Thanks again to Ken, Tom, and T.J for such a commendable job and making my boyfriend's dream come true. We will surely bring our future business to Duval Ford.
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Response from: Duval Ford
Added: 8/1/2010 12:17:45 PM
Thanks for sharing your experience. It was both our pleasure and privilage to work with you. Ken is one of our best and I will be sure to pass along your kind comments.
Thanks Again!
Thom Workman
General Sales Manager
Audra0918
7/31/2010 11:10:59 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Malcolm Daigle, Billie Brown, Steve Williams, Antonio
My Review of Duval Ford:
Malcolm was actually the first one to respond to my mother and I request to look at a new car on the internet. We were late getting to the dealership to meet with Malcolm and Steve was the first to come out and greet us, although Steve is fairly new he has a friendly and welcoming personality. The following day we met up with Malcolm and Steve, Malcolm is AWESOME at his job and has a great attitude. Malcolm made sure to go over the cars with us, and made sure to ask any questions we had. We later on met with Billie for the financial part. Billie is very friendly and keeps a good attitude, regardless of the work load. (Because that day Billie was the only Finance person left on staff and 8 CARS were sold that day!!) I would recommend Duval Ford overall to anyone, the atmosphere and the people who work there are AWESOME. Keep up the good work guys!!
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Response from: Duval Ford
Added: 7/31/2010 11:20:07 AM
Thanks so much for the very kind comments. These guys work very hard to provide a great experience to our customers. I will be sure to commend them for their efforts. We all appreciate your confidence and your business!
Sincerely,
Thom Workman
General Sales Manager
jh1054
7/28/2010 9:12:41 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Malcolm, Billie
My Review of Duval Ford:
I have been to many different dealerships over my lifetime and this experience was by far not only better but considering the temperature outside actually enjoyable. Malcolm and Billie were extremely helpful and informative and I think anyone looking to buy a vehicle would be impressed with their attitude towards the job and professionalism. Our credit was not the best so the interest rate they worked out for us was reasonable considering the circumstances. The finance department was very informative and broke things down in a way we could understand and that made us feel comfortable with the paperwork instead of confused and overwhelmed. The overall experience was a 10 out of 10.
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Response from: Duval Ford
Added: 7/29/2010 2:01:32 PM
Thank you for your business and also for the very nice comments. Please feel free to contact me should you need anything at all.
Thom Workman
GSM
curveylady59
7/27/2010 9:09:20 PM
Overall Score: 
4.4
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Malcom Daigle, Steve Williams, Billie Brown
My Review of Duval Ford:
I started my experience with this dealership by placing an internet request. Malcom immediately contacted me back. My daughter and myself purchased 2-2010 Ford Focus from Malcom. When I finally arrived at the lot on Saturday night, Malcom had just left. A brand new saleman, Steve Williams, saw us walking around the lot and approach us to see if he could assist us. I told him that I had already talked with Malcom and he informed me that Malcom had just left for the night. He proceeded to let me know that he could assist me and let Malcome know I was there. I came back to the lot the next day and Malcom and Steve assisted us in obtaining our new cars..
It was Sunday, and very busy. WOW!!!! Is the best way to describe the "ENTIRE" customer service experience. They made us feel like a part of the Duval Ford Family. Billie Brown, the Finance Manager was very informative and made sure that my daughter and myself understood every step of the financing process.
I will share Duval Ford with everyone I know and meet!!! A special thanks to Malcom, Steve, and Billie for their "Exceptional" customer service and for truely caring about the customer.
Thanks,
Terri Anderson
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Response from: Duval Ford
Added: 7/29/2010 1:47:50 PM
It is great to hear that our guys did such a great job. Malcolm is a seasoned veteran and one of our best. Steve is brand new to the business. It is good to know that he is taking our commitment to our customers seriously. Thanks for the wonderful comments.
Sincerely,
Thom Workman
General Sales Manager
duffyford
7/27/2010 11:51:48 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Rick
My Review of Duval Ford:
We had gone to a different ford dealership that was near by and we were waiting for about an hour. Then when we finally got to talk to someone they did not have their act together. We dealt with them for about 3 hours to no avail. We called Duval ford and talked to Rick, he was very nice on the phone. He was then waiting for us and showed around and was very helpful. It truly felt that he got us the best deal possible and in a timely manor. He was fantastic.
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Response from: Duval Ford
Added: 7/27/2010 12:41:32 PM
It is always good to hear that our guys are friendly and helpful. I would like to thank you both for your business but for taking the time to give us the feedback. Please do not hesitate to contact me should you have any problems at all.
Sincerely,
Thom Workman
General Sales Manager