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Dwayne Lane's Chrysler Jeep Dodge

Everett, WA

Overview
Reviews
Vehicles
4.5
372 Reviews
Call Dealership (425) 405-7386

10515 Evergreen Way

Everett, WA

98204

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Showing 372 reviews

April 19, 2024

They did a good job with the oil change. I also bought my 2018 Jeep Renegade from them in January did an awesome job with that. However this time I didn't notice they were short-handed. They More

by SEAGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy who checks us in is great!Jerome I think was his name. He deserves a raise!
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Helpful
April 18, 2024

I felt like I was being taken advantage of because I am a woman. The associate was nice but didn’t have a clear understanding of what I needed and couldn’t answer my questions. I parking lot was only way in More

by Juliegrimes88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jameson
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Apr 19, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for sharing your feedback with us. We're disappointed that your recent visit did not meet your expectations. Please accept our sincerest apologies for any misunderstanding or inconvenience you experienced while with us. We strive to provide clear and helpful assistance to all our customers, and we regret if we fell short in this instance. Your comments are valuable to us, and we'll use them to improve our services moving forward. Regarding the parking lot, we understand the importance of safety and will assess the situation promptly. If you'd like to discuss your concerns further or if there's anything else we can do to assist you, please contact us directly.

Helpful
April 15, 2024

Outstanding Customer Service and attention to helping the Customer understand what the work needs to be and the expected costs. From the initial greeting to the keys back in-hand, the process was profession More

by tekmarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the wonderful review. We're pleased to hear our team provided professional, friendly, and attentive service - from the initial greeting to having your vehicle back in your hands. Ensuring customers fully understand the work needed and associated costs is a top priority, so we're glad we were able to meet and exceed your expectations. Your recommendation means a lot to us. We strive to deliver an outstanding experience for every customer, and feedback like yours lets us know we're on the right track. Please don't hesitate to reach out if there's anything else we can assist with.

Helpful
April 13, 2024

I always have wonderful service in your service department thank you I will be returning More

by Bernimmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saturday service rep
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the wonderful feedback about your service experience. We're so glad to hear you've consistently received great service, and we appreciate your continued business. We look forward to seeing you again for any future service needs. Your loyalty and trust mean a lot to us.

Helpful
April 12, 2024

No pressure talk from the salesperson name Jihoon Chang. Very professional and helpful, and he understand my need. More

by sfczeke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jihoon Chang
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the feedback on your experience with Jihoon Chang. We're glad to hear he provided a professional and helpful sales process without any pressure tactics. Understanding our customers' needs is a top priority, so we're pleased Jihoon was able to meet your requirements. Feedback like yours helps us continue improving our sales approach to best serve our customers. Please don't hesitate to reach out if there's anything else we can assist you with in the future.

Helpful
April 10, 2024

Service is amazing! I have used this dealership multiple times for multiple vehicles, each time the advisors are attentive to my concerns. They communicate well about th More

by Tori Dausch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the wonderful feedback. We're glad to hear you've had amazing experiences servicing your vehicles with us multiple times. Your loyalty is greatly appreciated. We look forward to assisting you with any future service needs. Feedback like yours helps us maintain high-quality service.

Helpful
April 09, 2024

Great Staff. The Lube Technician was very helpful and went out of his way to process my Jeep in the system. Everyone did a great job working on my Jeep changing t More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the wonderful feedback. We're glad to hear our team, including the lube technician, provided such helpful and attentive service on your Jeep. Thank you again for the positive review. We look forward to assisting you in the future.

Helpful
April 04, 2024

Very nice staff, easy to talk to, area is clean and waiting time is not long More

by Jayar2380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Helpful
April 04, 2024

Helpful Service Department and courteous employees. Will be back to get more services in the future! More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

We look forward to seeing you again and to continuing to exceed your expectations. Thank you again for taking the time to share this positive review.

Helpful
April 02, 2024

made my appointment brought my RAM 2500 in for a oil change and some other work, and it was done in less time then estimated it would be done in. More

by richardwoodlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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