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Eagle Buick GMC, Inc.

Homosassa, FL

Overview
Employees
Reviews
Vehicles
4.8
2,443 Reviews
Eagle Buick GMC has your new Buick and new GMC models. Select from 300 new vehicles and save thousand with low pricing and affordable payments at your Hometown Dealer. We're family owned and operated and offer incredible personalized service. Eagle Buick GMC provides shoppers from Inverness, Ocala, and beyond with a full lineup of Buick and GMC vehicles. We take pride in helping you find the one that's right for you, and in creating an efficient and stress-free auto dealership experience. Whether you're shopping for your next car, SUV, or truck, or want to get your current vehicle repaired, look no further than our Homosassa dealership. Ocala Buick and GMC customers, call us at (352) 436-4797 today to schedule a test drive, or drop by our Eagle Buick GMC today.
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1275 S Suncoast Blvd

Homosassa, FL

34448

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Showing 2,443 reviews

July 07, 2021

They should honor the coupons they send out and not change the prices when the bill is due nor keep customers waiting for the bill to get corrected. More

by Dobetter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
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Jul 09, 2021 -

Eagle Buick GMC, Inc. responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Eagle Buick-GMC Team

July 06, 2021

Very professional and honest. I sold my car for a fair price with no hype or hassle. More

by lewandjulie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shields Gay
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2021 -

Eagle Buick GMC, Inc. responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Eagle Buick-GMC Team

July 06, 2021

I have been waiting over 11 weeks for gift cards to be sent that were promised on an auto package I Purchased back in February. Please send the gift cards it’s what you said you were going to do. More

by Skyedalby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Patrick (JP)
1.0
This rating includes all reviews, with more weight given to recent reviews.
JP Patrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Eagle Buick-GMC Team

Jul 10, 2021 -

Skyedalby responded

JP called back and left a message and then when I called him back he said that there was a high turnaround in the finance department and they didn’t clarify the address and instead of $150 that he said the first time he sending $100 still disappointing experience.

Jul 10, 2021 -

Skyedalby responded

Just got a phone call from Emich Buick in Homosassa Florida with JP stating Linda told him I posted a response that I’m still disappointed and that he wants his name nowhere near this review for a disappointing experience. If you would’ve sent the gift cards when you said you were going to do it 11 weeks ago and not leave it up to girls in an office and maybe if Kay-was so worried about it she could’ve sent the gift cards. Unbelievable

Jul 16, 2021 -

Skyedalby responded

I am in such disbelief that JP would go in to the outgoing mail and pull the gift card you took a photo of to send me after I’ve been waiting now 12 or 13 weeks for as soon as you found out I was still going to post a negative review you go in and pull the gift card you owe me for $100 which is technically 150 I hope everybody reads this and realizes what a true disappointment you are.Trust me I would use other words currently but I’m trying to be professional as like you are not.

Jul 16, 2021 -

Skyedalby responded

Remember I have a photo of the gift card you sent me that has not arrived yet on Thursday afternoon after you put it in the mail last Friday.

July 06, 2021

From the beginning of the sales process I felt very comfortable . Met Cory our salesman who took his time showing us the various vehicles. In the end he ended up getting the vehicle we wanted from an More

by rjs19520
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Baldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for your great review! We're glad to have Cory on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, The Eagle Buick-GMC Team

July 05, 2021

They make an effort to be accommodating with scheduling. Many times if you take your car or truck in early, they will many times have ready to go earlier than scheduled. More

by jpb20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Esser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shields Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Eagle Buick-GMC Team

July 01, 2021

Problem with our 2016 Cascada panel indicates alarm service AFL lamp/ head lamp malfunction. First the problem was the battery replaced the battery. Brought the car home next day same problem. Returned More

by jjackson228
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ashlee
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Jul 06, 2021 -

Eagle Buick GMC, Inc. responded

It is extremely unfortunate that your part costs so much. We have checked aftermarket options and none are available. We checked used options and found the closest salvage headlamp in Midway Florida and the part alone costs $990.00. This would obviously save you money but, in our opinion, it is a thousand dollar gamble considering it is used. Ebay did not turn up any viable options either. The MSRP of the factory part is $1399.97. We understand how frustrating it is to have to spend that kind of money on a vehicle with such low mileage. Regretfully, since you are the second owner and the vehicle is over 5 years old we could not get GM to assist. Adding insult to injury, the headlamp is not something that an average tech can replace. Not sure what the engineers were thinking when they decided to make it so difficult. Regarding your battery, it failed our load test and was required. Oftentimes, a bad battery causes a plethora of problems. We hoped that would have been the case with your headlight and did not charge for diagnosis at that time in case it was just the battery. Eagle can do the factory part installed for $1600.00 plus tax. Please give us a call if you would like to take advantage of our offer. Thank you for your business.

Jul 07, 2021 -

jjackson228 responded

I was the first owner of this car which I bought in April 2017 with only 131 miles on it from Eagle Buick and I will have to use you to get it fixed but I want to know why a car with on 18155 miles now had to have a new roof and trunk lock fixed last year and now a lamp fixed This car is a lemon most people don’t have these problems with a new car with that mileage and age. I am very disappointed with this car and won’t keep it once it’s fixed. I will accept the $1600.00 repair charge. I will get back to the dealership when I can bring it in.

June 30, 2021

Very professional and friendly good all-around experience I will definitely be back for my next vehicleFor the best price and friendly service crystal be like is the place to be More

by Coloradokidd.db
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Patrick (JP)
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Baldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Rowland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2021 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Eagle Buick-GMC Team

June 29, 2021

This was for an oil change and a couple of recall updates. Time seemed excessive 90 minutes. More

by Kusowa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason ( didn’t check last name)
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Jun 30, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Eagle Buick-GMC Team

June 29, 2021

From Scott in service to Bruce in sales , Rob in finance and even the owner. They all took great care of my wife and I. We can say enough great things about Eagle Buick!! Honest and up front with everything More

by Doug and Nancy McHone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Carrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
Other Employees : Scott and Ashley in service!!
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Jun 30, 2021 -

Eagle Buick GMC, Inc. responded

To say thank you is not enough, Doug! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Eagle Buick-GMC again! Sincerely, The Eagle Buick-GMC Team

June 28, 2021

Poorly knowledgeable, not vey, if any highly trained professional mechanics , Don’t seem very sharp at the trade! After 3 visits, several weeks I’m still Trying to get my issues resolved, they only have More

by banfla8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott in service, Jim Martin
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Jul 01, 2021 -

Eagle Buick GMC, Inc. responded

We are very concerned about your experience and would like to better understand what happened. Your kind words regarding Scott are appreciated and we are very grateful to have him on our team. But, in speaking with Scott, he is unsure of who you are or any circumstances that would merit your response (based on the name banfla8). We urge you to give us a call and speak with our Service Manager regarding your visit. He is anticipating your call and he (as well as our other staff) is aware of this review. Sincerely, The Eagle Buick-GMC Team

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